Patient Advocacy Contact Information
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Although Indiana University Health provides safe, quality care and strives to meet each patient's needs and expectations, there may be times when a patient, patient's family member, employee or member of the Medical Staff has questions or concerns. On those occasions, a complaint or grievance may be filed through IU Health's internal process or may be filed by contacting any of the following agencies directly:
Patient Advocate Services
Indiana University Health Arnett Hospital
Brenda Yonally, Quality Manager, Patient Center Care
765.448.8338 or yonallyb@iuhealth.org
Indiana University Health Ball Memorial Hospital
Jewel Phelps, Patient Representative Director
765.747.8420 or jphelps4@iuhealth.org
Indiana University Health Bedford Hospital
Tina McCormick, Director of Marketing and Public Relations
812.275.1378 or tmccormick1@iuhealth.org
Indiana University Health Bloomington Hospital
Chris Rudolf, Service Excellence Coordinator
812.353.9052 or crudolf@iuhealth.org
Sarah Osmundsen, Service Excellence Coordinator
812.353.9667 or sosmundsen@bloomingtonhospital.org
Indiana University Health Goshen Hospital
Michelle Williams, Performance Improvement & Patient Satisfaction Coordinator
574.364.2872 or mwilliams2@iuhealth.org
Indiana University La Porte Hospital
Pam Kukla, Customer Care Coordinator
219.326.2511 or pkukla@iuhealth.org
Indiana University Health Methodist Hospital
Cherle Edwards, Patient Advocate
317.962.3262 or cedward9@iuhealth.org
Indiana University Health North Hospital
Carly Temple, Coordinator of Patient Experience and Guest Relations
317.688.2045 or ctemple2@iuhealth.org
Indiana University Health Paoli Hospital
Candace Isom, Vice President and Chief Operating Officer
812.723.7441 or cisom1@iuhealth.org
Indiana University Health Proton Therapy Center
John Kerstiens, Director of Operation and Chief Financial Officer
812.349.5028 or jkerstiens@iuhealth.org
Riley Hospital for Children at Indiana University Health
Robin King, Patient Advocate
317.944.6637 or rking3@iuhealth.org
Indiana University Health Starke Hospital
Craig Felty, Executive Director of Patient Care Services
574.772.1130 or gfelty@iuhealth.org
Indiana University Health Tipton Hospital
Crissy Proffitt, Marketing and Public Relations
765.675.8107or cproffitt@iuhealth.org
Indiana University Health University Hospital
Stephanie McLendon, Patient Advocate
317.944.8265 or smclendo@iuhealth.org
Indiana University West Hospital
Linda Ryser, Manager of Service Excellence
317.217.3183 or lryser@iuhealth.org
Lisa Ramey, Patient Advocate
317.217.2979 or lramey@iuhealth.org
HIPAA privacy/security concerns
Office of Civil Rights
Regional Manager
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
Phone: 312-886-2359
Fax: 312-886-1807
TDD: 312-353-5693
Medicare and Medicaid billing concerns
Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312-644-4227
Patient safety or quality of care concerns
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 630-792-5000
Fax: 630-792-5636
Complaint Hotline: 800-994-6610
complaint@jointcommission.org
Indiana State Department of Health, Acute Care Division
Two North Meridian Street
Indianapolis, IN 46204
Phone: 800-246-8909
Internal IU Health Contacts
Concerns regarding compliance with federal health care regulations/corporate integrity:
Corporate Compliance & HIPAA
I-65 at 21st Street, W 338
P.O. Box 1367
Indianapolis, IN 46206-1367
Phone: 317-962-1425
Fax: 317-962-0304
You may also call the TrustLine at 888-878-7836. The Trustline is IU Health's confidential hotline. IU Health patients may use it to report, anonymously if they choose, knowledge or suspicion of unethical or illegal actions. It is available 24 hours per day and seven days per week.
When you call the Trustline, an operator (employed by a security company entirely independent of IU Health) will take your information, issue you a code number, and schedule a time for you to call back (normally in about two weeks). In the meantime, the operator will record the call and electronically send the report to Corporate Compliance & HIPAA department personnel. We will then investigate the situation, providing summaries of our findings and conclusions to the TrustLine operator. When you call the TrustLine at your scheduled time, the operator will provide you with our most recent update regarding the investigation.
Corporate Compliance and HIPAA personnel investigate TrustLine reports confidentially and attempt to maintain callers' anonymity. However, because of the nature of compliance investigations, we cannot guarantee that a caller's identity will never become known. If a caller's identity becomes known, IU Health's policy protects the caller from retaliation. Callers who believe that someone is retaliating against them for reporting legitimate compliance concerns should contact Corporate Compliance & HIPAA department personnel.