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Patient Advocacy

We are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you voice your concerns, compliments or suggestions. At your request, your patient advocate can:

  • Serve as a link to communicate with physicians or staff.
  • Help you access information.
  • Look into your concerns and questions.
  • Allow your comments to help make Indiana University Health the best it can be.

Your patient advocate always respects your right to privacy and will maintain your confidentiality.

Please contact us if:

  • Our colleagues provided great service, and you want to be sure they know it.
  • You have a suggestion about how we can better serve you or other patients.
  • Something happened at your hospital that did not meet your expectations.
  • You have concerns or questions regarding patient rights or responsibilities.

Indiana University Health Arnett Hospital

Brenda Yonally, Quality Manager, Patient Center Care
765.448.8338 

Indiana University Health Ball Memorial Hospital

Jewel Phelps, Patient Representative Director
765.747.8420

Indiana University Health Bedford Hospital

Tina McCormick, Director of Marketing and Public Relations
812.275.1378

Indiana University Health Bloomington Hospital

Chris Rudolf, Service Excellence Coordinator
812.353.9556

Indiana University Health La Porte Hospital

Pam Kukla, Customer Care Coordinator
219.326.2511

Indiana University Health Methodist Hospital

Cherle Edwards, Patient Advocate
317.962.3262

Indiana University Health Morgan

Shelli Adams, Manager of Patient Experience
765.349.6570

Indiana University Health North Hospital

Carly Temple, Coordinator of Patient Experience and Guest Relations
317.688.2045

Indiana University Health Paoli Hospital

Candace Isom, Vice President and Chief Operating Officer
812.723.7441

Riley Hospital for Children at Indiana University Health

Jennifer Killebrew, Patient Advocate
317.944.6637

Indiana University Health Starke Hospital

Craig Felty, Executive Director of Patient Care Services
574.772.1130

Indiana University Health Tipton Hospital

Crissy Proffitt, Marketing and Public Relations
765.675.8107

Indiana University Health University Hospital

Stephanie McLendon, Patient Advocate
317.944.8265

Indiana University Health West Hospital

Linda Ryser, Manager of Service Excellence
317.217.3183

Lisa Ramey, Patient Advocate
317.217.2979

HIPAA privacy/security concerns

Office of Civil Rights
Regional Manager
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
Phone: 312.886.2359
Fax: 312.886.1807
TDD: 312.353.5693

Medicare and Medicaid billing concerns

Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312.644.4227

Patient safety or quality of care concerns

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 630.792.5000
Fax: 630.792.5636
Complaint Hotline: 800.994.6610
complaint@jointcommission.org

Indiana State Department of Health, Acute Care Division
Two North Meridian Street
Indianapolis, IN 46204
Phone: 800.246.8909

Internal IU Health Contacts

Concerns regarding compliance with federal health care regulations/corporate integrity:

Corporate Compliance & HIPAA
I-65 at 21st Street, W 338
P.O. Box 1367
Indianapolis, IN 46206-1367
Phone: 317.962.1425
Fax: 317.962.0304

You may also call the TrustLine at 888.878.7836. The Trustline is IU Health's confidential hotline. IU Health patients may use it to report, anonymously if they choose, knowledge or suspicion of unethical or illegal actions. It is available 24 hours per day and seven days per week.

When you call the Trustline, an operator (employed by a security company entirely independent of IU Health) will take your information, issue you a code number, and schedule a time for you to call back (normally in about two weeks). In the meantime, the operator will record the call and electronically send the report to Corporate Compliance & HIPAA department personnel. We will then investigate the situation, providing summaries of our findings and conclusions to the TrustLine operator. When you call the TrustLine at your scheduled time, the operator will provide you with our most recent update regarding the investigation.

Corporate Compliance and HIPAA personnel investigate TrustLine reports confidentially and attempt to maintain callers' anonymity. However, because of the nature of compliance investigations, we cannot guarantee that a caller's identity will never become known. If a caller's identity becomes known, IU Health's policy protects the caller from retaliation. Callers who believe that someone is retaliating against them for reporting legitimate compliance concerns should contact Corporate Compliance & HIPAA department personnel.