We are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you voice your concerns, compliments or suggestions. At your request, your patient advocate can:
- Serve as a link to communicate with physicians or staff.
- Help you access information.
- Look into your concerns and questions.
- Allow your comments to help make Indiana University Health the best it can be.
Your patient advocate always respects your right to privacy and will maintain your confidentiality.
Please contact us if:
- Our colleagues provided great service, and you want to be sure they know it.
- You have a suggestion about how we can better serve you or other patients.
- Something happened at your hospital that did not meet your expectations.
- You have concerns or questions regarding patient rights or responsibilities.
Indiana University Health Arnett Hospital
Brenda Yonally, Quality Manager, Patient Center Care
Indiana University Health Ball Memorial Hospital
Jewel Phelps, Patient Representative Director
Indiana University Health Bedford Hospital
Tina McCormick, Director of Marketing and Public Relations
Indiana University Health Bloomington Hospital
Indiana University Health La Porte Hospital
Pam Kukla, Customer Care Coordinator
Indiana University Health Methodist Hospital
Cherle Edwards, Patient Advocate
Indiana University Health Morgan
Shelli Adams, Manager of Patient Experience
Indiana University Health North Hospital
Carly Temple, Coordinator of Patient Experience and Guest Relations
Indiana University Health Paoli Hospital
Candace Isom, Vice President and Chief Operating Officer
Riley Hospital for Children at Indiana University Health
Jennifer Killebrew, Patient Advocate
Indiana University Health Starke Hospital
Craig Felty, Executive Director of Patient Care Services
Indiana University Health Tipton Hospital
Crissy Proffitt, Marketing and Public Relations
Indiana University Health University Hospital
Stephanie McLendon, Patient Advocate
Indiana University Health West Hospital
Linda Ryser, Manager of Service Excellence
Lisa Ramey, Patient Advocate
HIPAA privacy/security concerns
Medicare and Medicaid billing concerns
Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Patient safety or quality of care concerns
Indiana State Department of Health, Acute Care Division
Two North Meridian Street
Indianapolis, IN 46204
Internal IU Health Contacts
Concerns regarding compliance with federal health care regulations/corporate integrity:
Corporate Compliance & HIPAA
I-65 at 21st Street, W 338
P.O. Box 1367
Indianapolis, IN 46206-1367
You may also call the TrustLine at 888.878.7836. The Trustline is IU Health's confidential hotline. IU Health patients may use it to report, anonymously if they choose, knowledge or suspicion of unethical or illegal actions. It is available 24 hours per day and seven days per week.
When you call the Trustline, an operator (employed by a security company entirely independent of IU Health) will take your information, issue you a code number, and schedule a time for you to call back (normally in about two weeks). In the meantime, the operator will record the call and electronically send the report to Corporate Compliance & HIPAA department personnel. We will then investigate the situation, providing summaries of our findings and conclusions to the TrustLine operator. When you call the TrustLine at your scheduled time, the operator will provide you with our most recent update regarding the investigation.
Corporate Compliance and HIPAA personnel investigate TrustLine reports confidentially and attempt to maintain callers' anonymity. However, because of the nature of compliance investigations, we cannot guarantee that a caller's identity will never become known. If a caller's identity becomes known, IU Health's policy protects the caller from retaliation. Callers who believe that someone is retaliating against them for reporting legitimate compliance concerns should contact Corporate Compliance & HIPAA department personnel.