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Vendor Visitation Policies

Indiana University Health recognizes that vendors are important to our success. IU Health also recognizes the training, knowledge and expertise that vendor representatives possess that can contribute to the organization's ability to expedite procedures and thus facilitate desired patient outcomes.

Vendors are expected to schedule all on-site activity in advance. Vendor representatives are asked to sign in at the Vendormate badge station upon arrival and wear proper identification while in the facility. Vendor representatives on site without a IU Health visitor's badge will be asked by IU Health management or security personnel to leave the facility.

The presence of the representative in a procedural area will be scheduled at the request of the surgeon, anesthesiologist, department director, manager or a designee. Presence during an emergent procedure should be verified with the physician and department director, manager or a designee in lieu of a formal appointment.

Vendor representatives will be permitted in patient care areas only when deemed necessary and approved by department directors, managers or their designees. Representatives will be allowed to pass through a patient care area on a one-time basis when en route to scheduled, office-based appointments. Vendor presence in a patient care area should not be used as an authorization to conduct promotional activities with any physician, pharmacists, nurses or other employees present.

Physician and staff lounges are intended as private areas for breaks and vendors should not enter these areas out of respect for the clinical team.

Any products the vendor brings in will be removed upon departure from the facility unless otherwise approved.

Offering promotional items, including food, for the clinical team is highly discouraged since this practice can be viewed as a conflict of interest and indirectly impacts our cost of products and services.

At any point where the presence of the representative is deemed intrusive, he or she will be excused from the area, or facility. Any infractions of this policy or inappropriate behaviors will be addressed according to the policy.

Vendor representatives will only be allowed to be present during procedures upon completion of IU Health's vendor registration process.