Sunday was a beautiful fall day. A day created for a walk – the sun was out, the sky was blue and the trees in our neighborhood were at their peak. So my wife, Marilyn, and I decided to take our dog for a walk. While my wife was looking up to admire the Hoosier fall colors, she should have been looking down to watch out for the large walnuts scattered everywhere. Unfortunately, she stepped on one, fell and broke her ankle.
So we drove likity split to IU Health North Hospital. Wow… what a great experience! From the parking lot to the front desk to the treatment room and all points in between, including a visit by the rehab nurse, it all worked like a fine watch. All handoffs and transitions were flawless.
All staff members introduced themselves properly and explained what they were going to do, with each telling my wife how long their part of the process would take. All expressed empathy and professionalism at the same time.
The process was indeed reassuring.
We were first met in front of the main ER door by a nurse and taken by wheelchair straight to a room in the ER, where Jason greeted us. He was calm and professional in every respect.
Dr. Sean Trevedi, a wonderful ER physician, did the initial examination and dispatched my wife to x-ray. She was transported immediately… and the results came back almost as quickly – a non-dislocated fracture of the fibula. So an air cast, ace bandages and medication were ordered up and delivered.
Dr. Jan Ertl, an orthopedic surgeon with the IU Department of Orthopedics, was in the hospital on-call and confirmed the break. He and Jason wrapped Marilyn’s ankle and put on the air boot. Crutches were required, and Marilyn was also told to visit Dr. Ertl at IU Health North in a few weeks for follow-up. What a great partnership between IU Health and IU School of Medicine!
Thanks to everybody for preeminent service and quality! It’s not the first time a member of the Evans family has experienced the best of IU Health. We’ve utilized all of the central Indiana hospitals over the past few years and have unfailingly received excellent care.
As you have heard me say many times, my standard of preeminence is where I would take my Mom! It’s pretty basic. Who do you trust with the health of those who are the most important to you? Isn’t your standard the same?
IU Health truly has the strength it takes!