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About the Survey

At IU Health, we are committed to providing an exceptional experience to every patient. As part of that commitment, we now post our providers’ patient experience ratings online. All ratings are submitted by actual patients. The score is an average of all responses to the ‘overall rating’ question on our nationally-recognized NRC Health Patient Experience Survey.

Who receives the survey?

Surveys are mailed to a sample of patients who receive care, approximately 4 weeks following their clinic visit.

Why don't we see patient ratings and comments for every doctor?

We believe more data provides a more accurate picture. That’s why we require a minimum of 30 patient surveys per provider before we post a provider’s rating. Over time, the number of rated physicians will increase.