FAQ
General FAQs
Q: How do I find an IU Health Goshen physician if I don’t already have one?
A: Search for a physician online or call our Nurse On Call service at 877.846.4447 for details on physicians near you.
Q: How do I sign up for classes and seminars offered by IU Health Goshen?
A: Visit our calendar of events to sign up for classes and events. Or call us at 574.533.2141.
Insurance FAQs
Q. What is a deductible or co-payment?
A. A deductible is the initial amount of “covered” health costs that you pay, before your insurance plan begins reimbursement. A co-payment is the portion of your healthcare expense that is not covered by insurance.
If your insurance pays all but the deductible and/or co-payment, you are required to pay an estimate of your portion of the bill at the time of service.
Q. Who is responsible for paying my bill?
A. IU Health Goshen Hospital bills your insurance company. However, you are ultimately responsible for making sure that your bill is paid. If a balance remains after your insurance has issued a payment and/or denial, payment is due upon receipt of your first statement. If you have questions regarding your statement, please contact Patient Financial Services at 574.364.2420.
Q. Why didn’t my insurance pay?
A. We do not maintain coverage or benefit information regarding your plan. You need to contact your insurance company directly for an explanation for the non-payment of your claim.
Q. What other bills will I receive?
A. In addition to your bills from IU Health Goshen Hospital, you may receive bills from other physicians who may have provided services to you. For example, you may receive bills from your primary care physician, consulting physicians, radiologists, pathologists, ER physicians or other specialists. Please contact their offices directly if you have questions regarding their bills.
Q. Can I set up a payment plan on my account?
A. You may setup a payment plan by contacting Patient Financial Services at 574.364.2420. IU Health Goshen Hospital offers a four- or six-month payment plan and also offers a bank loan option. For more information, please contact Patient Financial Services at 574.364.2420.
Q. How will I know if my insurance has paid?
A. Your explanation of benefits from your insurance company states the payments sent to us. If you have not received an explanation of benefits, please contact your insurance company directly.
Center for Cancer Care FAQs
Q. What does the IU Health Goshen Center for Cancer Care offer that I might not find elsewhere?
A. Each patient is assessed on an individual basis using the IU Health Goshen Center for Cancer Care’s multidisciplinary team approach. A wide range of state-of-the-art treatment options is available. Options include surgery, chemotherapy, radiotherapy, immunotherapy or combinations of these and other therapies. Experts here focus only on cancer and are renowned for their ability to treat uncommon or rare cancers, as well as common cancers. Curing the patient is our ultimate goal. However, when a cure is not possible, both length and quality of life are greatly enhanced for most patients.
Q. Will my insurance plan cover treatment? What if it will not?
A. We work with all patients to help them receive full benefits from their insurance. To do so, we must have complete information about your insurance coverage. Each insurer has specific requirements that must be met prior to consultation and treatment. Patients are responsible for meeting these requirements, especially if it is a managed care plan. We are happy to help with specific questions about insurance verification and prepayment requirements. You can reach us at 574.364.2888.
Q. How long until I have my first appointment?
A. Every effort is made to schedule the first appointment as soon as possible. For extremely urgent problems, more rapid scheduling may be arranged through your primary care physician.
Q. How long will I have to stay in Goshen during evaluation and treatment?
A. Our goal is to schedule an initial consult for the appropriate physician and specialists on the same day. In rare instances or if you prefer, we can schedule appointments over the course of multiple days. Once treatment is decided, you may need to stay for several days or several weeks.
Q. If I need to stay overnight, are local accommodations available?
A. Yes. The IU Health Goshen Center for Cancer Care helps to arrange accommodations at the CARE House or at local inns or hotels.
Q. What if I do not have a primary care physician? Can I be seen at the IU Health Goshen Center for Cancer Care?
A. Yes. More than half of our patients are "self-referred." We would advise you to seek out a primary care physician, as your oncologist is a specialist and needs to refer you to someone for non-cancer-related issues that may arise while you receive care here.
Q. Can I have the treatment you recommend done in my hometown?
A. Your care is very important and is based on your needs as they relate specifically to your diagnosis. The IU Health Goshen Center for Cancer Care is committed to providing you with the service, quality of care and compassion you and your family should expect. Maintaining a close relationship with your personal physician is certainly a part of that environment. No matter where you receive care, it is always wise to talk with your personal physician about any issues or concerns you have regarding your treatment.
Q. A family member/friend has just found out they have cancer. How can they arrange a visit to the IU Health Goshen Center for Cancer Care?
A. To best determine the next course of action for family members or friends needing treatment, we recommend they call our oncology information specialists at 866.492.HOPE (866.492.4673). The specialists can get necessary information about the individual and advise him or her on what to do if interested in seeking a second opinion.