Individual Solutions

Individual Solutions

Looking for affordable health insurance options?

We've got you covered.

IU Health Navigators can provide you with information and application assistance on various health insurance programs. You or your family may be eligible for:

  • Medicaid program for the Aged, Blind and Disabled
  • Hoosier Healthwise for children under age 19, pregnant women and low income families
  • The Healthy Indiana Plan for low income adults 19-64 years old

To learn more about these programs and see if you qualify, please contact IU Health Individual Solutions to request an enrollment appointment with an IU Health Navigator.

Phone: 888.531.3004


Request an enrollment appointment with an
IU Health Certified Indiana Navigator

A certified Indiana Navigator will contact you to schedule an appointment.

Key Dates

You can enroll in or change 2017 Marketplace health insurance right now.

Important dates to note:

  • November 1, 2016: Open Enrollment started — first day to enroll, re-enroll, or change a 2017 insurance plan through the Health Insurance Marketplace. Coverage can start as soon as January 1, 2017.
  • December 15, 2016: Last day to enroll in or change plans for coverage to start January 1, 2017.
  • January 1, 2017: 2017 coverage starts for those who enroll or change plans by December 15.
  • January 31, 2017: Last day to enroll in or change a 2017 health plan. After this date, you can enroll or change plans only if you qualify for a Special Enrollment Period.



413 Landmark Avenue
Bloomington, IN 47403
M-F 8 am - 4:30 pm (or by appointment)
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2900 West 16th Street
Bedford, IN 47421
M-F 8 am - 4:30 pm
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2209 John Wooden Drive
Martinsville, IN 46151
M-F 7:30 am - 4 pm
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642 West Hospital Road
Paoli, IN 47454
M-F 8 am - 4:30 pm
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IU Health Methodist Hospital
1701 N. Senate Blvd
Indianapolis, IN 46202
M-F 8 am - 4:30 pm (by appointment)

IU Health University Hospital
550 N. University Blvd
Indianapolis, IN 46202
M-F 8 am - 4:30 pm (by appointment)

IU Health Revenue Cycle Services
250 N. Shadeland Ave.
Indianapolis, IN 46219
M-F 8 am - 4:30 pm (by appointment)
317.963.3212 Erica Michael

317.962.0561 Kendra Gibbs


IU Health West Hospital
1111 N. Ronald Reagan Pkwy.
Avon, IN 46213
M-F 8 am - 4:30 pm (by appointment)


IU Health North Hospital
11700 N. Meridian Street
Carmel, IN 46032
M-F 8 am - 4:30 pm (by appointment)


IU Health Saxony Hospital
13000 E. 136th St.
Fishers, IN 46037
M-F 8 am - 4:30 pm (by appointment)


IU Health Revenue Cycle Services
1200 W. White River Blvd.
Muncie, IN 47303
M-F 8 am - 4:30 pm (by appointment)

Health Insurance Marketplace FAQ

Health Insurance Marketplace FAQ

  • What is the Health Insurance Marketplace?

    The Affordable Care Act created the Health Insurance Marketplace, also known as the Exchange. The Marketplace is designed to help you find health insurance that meets your needs and fits your budget. The Marketplace offers "one-stop shopping" to find and compare private health insurance options. You may also be eligible for a new kind of tax credit that lowers your monthly premium right away. Open enrollment for health insurance coverage through the Marketplace begins November 1, 2016 for coverage starting as early as January 1, 2017. 

  • What kind of insurance can I buy on the Marketplace?

    There will be four Marketplace plans offered in Indiana depending on where you live, however Indiana University Health services will only be covered by certain Marketplace products. 

  • Who is “In-Network” versus “Out-of-Network”?

    In most cases, “in-network” insurance products will cover medically necessary services at Indiana University Health. If an insurance product is considered “out-of-network” your services will likely not be covered at Indiana University Health. Individuals with an “out-of-network” product will either be asked to pay for their services in full ahead, or will be referred back to their insurance provider for additional coverage options. 

    The below highlights which providers will offer plans which consider IU Health to be in-network. 





    CareSource Just4Me 
    All IU Health facilities and physicians

    Anthem Direct Access Pathway HMO/POS
    No coverage for certain group plans & all individual plans

    MDwise Marketplace
    All IU Health facilities and physicians

    MHS / Ambetter from MHS
    No coverage at IU Health

    Anthem Direct Access PPO
    In-network for certain group plans


  • Where can I get more information or enroll?

    Get one-on-one assistance with a certified Indiana navigator to help you: 

    • find out what financial help you may qualify for 
    • find out what plan is best for you 
    • fill out your actual health insurance application 

    To learn more about available plans and for application assistance, request an enrollment appointment with an IU Health Marketplace Navigator at

    Additional information is also available from the Health Insurance Marketplace at the following: 

  • When can I enroll?

    There are four key dates you'll want to mark on your calendar:

    • November 1, 2016: Marketplace open enrollment begins
    • December 15, 2016: Last day to make first premium payment for coverage to begin on January 1, 2017
    • January 1, 2017: Health coverage can start
    • January 31, 2017: Open enrollment ends

  • ​When will my coverage begin?

    ​When will my coverage begin?

    The following chart shows when your coverage will begin based on when you sign up:

    If you sign up for a Marketplace product and pay your premium by:  Coverage Takes effect:
    On or before December 15, 2016 January 1, 2017
    Between the 1st and the 15th of January The first day of the following month
    After the 15th and the last day of December – January The first day of the second following month

  • Will I be able to afford it? Is there any financial assistance available?

    Marketplace Insurance Affordability Programs can help to lower the amount some eligible consumers pay for premiums and/or co-payments/coinsurance. Premium Tax Credits (PTC) and Cost-Sharing Reductions (CSR) are the two Insurance Affordability programs. Affordability is achieved through advanced tax credits and reduced cost sharing. 

    A federal tax credit is available to help people purchase health insurance on the Marketplace. These “premium tax credits” are available immediately upon enrollment in an insurance plan so that families can receive help when they need it rather than having to wait until they file taxes. Payments of the premium tax credits can go directly to insurers to pay a share of the monthly health insurance premiums charged to individuals and families. 

    Some people receiving premium tax credits to help pay their premiums may also be eligible to receive cost- sharing reductions to help them pay their cost-sharing charges. These subsidies reduce the deductibles, copayments, and other out-of-pocket charges that people eligible for cost-sharing reductions pay when they use benefits covered by their health plan. 

  • Do I have to use the Marketplace exchange to buy private health insurance?

    No. Plans sold outside of the Marketplace exchange will need to meet the same new rules on minimum levels of benefits, and meet limits on how much more insurers can charge older customers. Insurance plans sold both on and off the exchange also can’t discriminate against those with existing health problems and can’t charge women more than men. Plans purchased outside of the Marketplace exchange are not be eligible for the subsidy available for those that purchase Marketplace products.