Patient Rooms
Most Indiana University Health Methodist Hospital rooms are semi-private. This means you share your room with another patient. Private rooms may be requested, but they are not always available. Private rooms have an additional cost, which may not be covered by insurance.
Meals
IU Health Methodist Hospital's room service, Classic Cuisine, offers patients the opportunity to choose daily what they want to eat and when they want to eat it. Between 6:30 am – 7:30 pm, patients may order meals from a menu that includes items such as made-to-order omelets, broiled tilapia with lemon and dill, crème caramel and Dutch apple pie. Breakfast is available all day.
Similar to a hotel service, patients choose from a menu then call the Classic Cuisine Call Center at 317.963.2222 with their selections. An operator will place the order and confirm any diet restrictions. If your doctor changes your dietary needs, this information will be entered into a computer that the operator can verify.
All food is freshly prepared by IU Health's culinary staff. An ambassador delivers the meal directly to the patient, usually within one hour of the order.
Family members and visitors may also order a meal from Classic Cuisine by going to the cafeteria and purchasing a guest meal. Use cash or credit card to pay for your meals. Guest meals may be ordered to arrive with patient's meal.
Television
Televisions with closed caption devices are available in each patient room at no additional charge. A complete list of available TV channels can be viewed on Channel 2. The television system features information about hospital programs and special events. Channels 71 – 75 broadcast patient health education shows. If you encounter difficulty or technical problems with your TV, call the Television Help Desk voice mail system by dialing 317.962.8717. Leave a message on the voice mail, and the system will page a staff member Monday – Friday.
We have the ability to pick up several broadcast channels from outside the United States. If you would like to view a particular channel, call the television help desk at 317.962.8717, and leave a message with your special request.
Please be considerate of others and only use TVs and radios 6 am – 10 pm. Because the hospital is not responsible for stolen or lost items, we ask that you do not bring personal TVs or radios from home.
Phone Calls
Cell Phones
Cell phone technology can affect the ability for medical equipment to function properly. For the safety of our patients, we ask that you do not use cell phones in patient rooms. You are welcome to use a cell phone in waiting areas, the cafeteria, lobbies and hallways.
Telephone Service in Your Hospital Room
You can make free, local outgoing calls, by pressing 9, followed by the local phone number. To ensure our patients are given time to rest, we block all incoming calls between the hours of 9 pm – 7:30 am. If someone needs to reach you during those hours, s/he may contact the hospital switchboard at 317.962.2000 or toll-free 800.248.1199 for assistance.
Long-distance calls require operator assistance. Dial 317.962.5500 to reach the operator. You may place a collect call or charge the call with a credit card or prepaid telephone card.
Pay Phones
Pay phones are available in the hallway across from the west elevators on the first floor.
Need To Purchase a Phone Card?
Phone cards are available to purchase from a vending machine located in the hallway across from the west elevators on the first floor.
Wireless Internet Access
IU Health Methodist Hospital is pleased to provide complimentary wireless Internet access for our guests and visitors. Simply bring your laptop, PDA or other wireless-enabled device with you to one of these facilities and connect using your wireless network card. When you first connect, you'll notice Terms and Conditions for IU Health's Public/Guest Network. When you click Accept, you'll be automatically granted access.
Guests with laptops and other wireless devices must have experience in connecting to wireless networks as IU Health Methodist Hospital does not provide any assistance in connecting to the wireless network.
The wireless network is available at the following locations:
- A3000 Waiting Room (west elevator—third floor)
- A4000 Waiting Room (west elevator—fourth floor)
- A5000 Waiting Room (west elevator—fifth floor)
- Beacon Cafeteria
- Cardiovascular Surgical Unit Waiting Room (west elevator—second floor)
- Endoscopy Waiting Room (west elevator—second floor)
- Lobby facing the Capitol Ave. entrance
- Lobby facing the North Senate Blvd. entrance
- Medical Library
- Methodist Professional Center (Waiting Room)
- Methodist Professional Center (Outpatient Surgery Waiting Room—first floor)
- Petticrew Auditorium
- Palm Tree Atrium
- Surgery Waiting Room (east elevator—second floor)
The wireless network is available 24 hours a day, seven days a week.
Disclaimer
Enjoy your time on our wireless network. As with any public wireless network, we strongly recommend guests take measures to secure their devices and Internet communications. We encourage using virtual private networks in conjunction with personal firewalls and virus protections to mitigate risk to personal data. It is the user’s responsibility to take precautions and provide security measures suited to their situation and intended use of the service. Our wireless network should not be used for inappropriate or unlawful purposes.
- IU Health is not responsible for any personal information that is compromised.
- IU Health is not responsible for any damage caused to your hardware or software while at any Clarian Health facility.
Please Note: Because this is a free service, IU Health does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.
Housekeeping
IU Health Methodist Hospital housekeeping staff will clean your room and remove your trash. These staff members are called patient service assistants (PSAs). They can be identified by their purple uniform. Methodist Hospital also has staff that clean ancillary areas, clinics, floors, carpeted areas, wash walls, windows and remove trash. They wear light grey tops and dark grey pants. If you have concerns about the cleaning of your room or public areas, please call 317.962.8921.
Mail & Gift Deliveries
Flowers and gifts may be delivered to the patient visitor information desk at the Capitol Ave. entrance or B lobby of IU Health Methodist Hospital. Deliveries are received Monday – Friday, 9 am – 2 pm. For safety reasons, latex balloons are not allowed in the hospital. Mylar balloons are acceptable. Hospital volunteers deliver these items daily to patient rooms.
Please note: If you have chosen to register as a non-disclosure or no information patient, the hospital staff cannot confirm you are a patient at the hospital. However, if the florist has your hospital room number, we can accept the flower delivery and bring them to your room.
As a patient, you may receive mail while staying at the hospital. Use the following address and insert your personal information as shown below:
(insert patient's name)
IU Health Methodist Hospital
I-65 at 21st St.
(insert the name of the unit where the patient is staying)
PO Box 1367
Indianapolis, IN 46206-1367
Any mail received after you have been discharged will be forwarded to your home address.
Spiritual Care
At IU Health Methodist Hospital, we never forget that our patients are much more than simply a disease to be treated or an injury to be healed. We know each patient is a unique person, with physical, emotional and spiritual needs. Your personal clergy person or spiritual adviser is welcome to visit during your hospital stay, or you may request a chaplain’s service.
Hospital chaplains are available to patients, their loved ones and staff 24 hours a day, seven days a week. There is never a time that is inconvenient for a chaplain to respond to a need. You may let your nurse know if you would like to talk with a chaplain or call 317.962.8611 to request a visit. Chaplains are onsite Monday – Friday, 8 am – 4:30 pm. To request a chaplain during evenings, weekends and holidays, call 317.962.2000, and ask to have the chaplain on call paged.
Religious Services
Religious services of prayer and worship are regularly offered in the chapel. Wheelchair transport is available to assist patients who wish to attend services.
- The Mary Hanson Carey Chapel is located off the Main Lobby of the hospital, across from the cafeteria. It is always open for prayer, meditation or quiet contemplation. The following regular services are offered in the Mary Hanson Chapel:
- Roman Catholic Mass is celebrated every Sunday – Friday at 11 am.
- Interfaith and Ecumenical services are held every Sunday at 10 am.
- Prayer services are held Wednesdays at 11:45 am.
The Meditation Chapel is located on the sixth floor of the East Building. A variety of devotional materials is available to those who wish to use this chapel. All worship services are available to be viewed on Channel 3 on your hospital room TV.
Language and Special Assistance
It is our priority to serve your special needs. We provide TTYs (telecommunication devices for the deaf), sign and language interpreters and other services to help you during your hospital stay. Please contact your nurse or care provider immediately if you:
- Do not speak English or have difficulty speaking English
- Are visually impaired
- Are deaf or hearing impaired
- Have other special needs
Hearing impaired phone sets are available on each unit. Reading radios are available on televisions for the visually impaired.
Call 317.962.5500 to be connected to a special operator for the following needs:
- To request a TTY
- To reach a language interpreter and/or ASL