Her Job’s Not Critical Care, But It’s Critical To Patient Care

Vitals, medication, diagnosis, history – it’s all part of patient care and Ashley Koldus knows the importance of continuity. She travels north, south, east, and west to various IU Health locations offering technical support to some 40 clinics and 150 providers. In fact, she’s worn out three rolling brief cases in two years.

“She is an awesome resource to doctors,” said Susan Ballinger, a doctor with Riley Hospital for Children at IU Health specializing in pediatric rheumatology and an IU School of Medicine Assistant Dean for Educational Affairs and Faculty Development. “Ashley really cares about how we provide excellent patient care.”

For Koldus, a Cerner Training and Support Analyst with the Practice Operations Team, that means being available, anticipating questions, and encouraging practitioners to try new ways to record patient information.

“It’s really about consistency. If we were to chart a patient on paper and then the patient goes to ER with high blood pressure, how can another practitioner know the history or the treatment? This way, there’s access and communication through a main portal. It’s a timesaver and is a best practice for patient care,” said Koldus.

Practitioners have said she is the “most awesome trainer” and  can “fix all the problems.”

Here’s more about Koldus:

What is the best part of your job?  “I’m a people person it’s really nice to make relationships with people in the organization and know that they trust you and reach out to you – whether it’s a help desk ticket or trouble-shooting. In this job you have to be able to understand personalities – approaching different doctors – I’ve gotten to know them and understand their needs and how to introduce new features and updates. They depend on me and even though I’m here for the doctors, in the long run it comes back to the patients.”

Any fears? “I’m not afraid to push a button. A lot of people struggle with the EMR system because they are afraid of making the wrong choices. If you chart something incorrectly or you forgot and need to modify the information, you can fix it. But a funny thing people don’t know about me is I have a huge fear of cotton balls - any time someone even says the words I get the goose bumps.”

Family: Koldus and her husband Michael recently celebrated their 10-year wedding anniversary. They have three daughters. The second one was born at 31 weeks so her two oldest daughters are 10 ½ months apart.

Before joining IU Health: She worked as a CNA at a nursing home and a clinical administrator at IU North. She has been in her current position for two years.

What makes her good at her job? “I always wanted to be a teacher. So that’s how I see my job – instead of kids, I’m teaching adults.”

Two things people would be surprised to know?  1) “When I was a cheerleader in high school, I used to do everyone’s hair. Now I do hair for wedding parties.” 2) “I competed in two beauty pageants and was named ‘Miss Congeniality’ both times.”

-- By T.J. Banes, Associate Senior Journalist at IU Health.
   Reach Banes via email at
 T.J. Banes or on Twitter @tjbanes.


Comment On This Article

Post your comment using the form below… All fields must be populated to post.

There are no comments for this article.