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IU Health North Hospital Recognized for Its Commitment to Improving the Patient Experience

An IU Health North Hospital Release

Carmel, IN—National Research Corporation has selected client Indiana University Health North Hospital as a recipient of its 2012 Path to Excellence award for its outstanding patient satisfaction scores.

The winners were selected from the extensive database of National Research hospital customers for their performance over the last four quarters. IU Health North Hospital was selected for its 1st place ranking (out of 139 hospitals) in the Overall Rating category of 100-300 bed hospitals.
 
National Research selects Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Rate Hospital; Specialty Hospital–Rank Hospital; Children’s Hospital–Overall Rating; Adult–Would Recommend Doctor’s Office; Pediatric–Would Recommend Doctor’s Office; Catalyst Improvement Planner Champion; and Most Improved Client.

"National Research congratulates IU Health North Hospital for their outstanding achievements in patient-centered care," said Susan Henricks, president and COO of National Research. "We are proud to have IU Health North Hospital as a high achieving organization—they do what's right and that is putting patients and families first."

As a 2012 award recipient, IU Health North Hospital is among a select group of healthcare innovators leading the way on the path to patient-centered care.

“By partnering with National Research and utilizing its measurement and quality improvement solutions, we have been able to make immediate adjustments to our care processes to delight patients, satisfy their needs and gain their trust,” said Jonathan Goble, president and CEO of IU Health North Hospital. “This rapid improvement has a multiplying effect, as it creates a strong referral network and puts Indiana University Health top of mind the next time these satisfied patients seek medical treatment.”

“Earning the Path to Excellence award indicates a strong and ongoing commitment to the practice of patient-centered care,” said Henricks.

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About Indiana University Health North Hospital IU Health North Hospital, a part of Indiana University Health, has provided leading care to Carmel and Hamilton County residents since 2005. With dedicated pavilions for women, children and specialty surgery, and an attached medical office building, IU Health North Hospital brings together physician offices, inpatient beds and operating rooms. Riley Hospital for Children at IU Health North Hospital offers the peace of mind that comes with the service and support from Riley Hospital for Children’s nationally recognized programs. All patient rooms are private, including neonatal and pediatric intensive care units, within the 700,000-square-foot, 189-patient bed facility. To learn more about IU Health North Hospital, visit iuhealth.org/north.

About National Research Corporation Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

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