Online Bill Pay Questions
- Billing Center
- Billing & Insurance Frequently Asked Questions
- Most Commonly Accepted Insurance(s)
- Pay Your Bill Online
- Itemized Bill & Other Tools
- Financial Assistance
- Billing Center Enhancements
- Contact Patient Financial Services
- Request your Medical Records
- Clinical Trials provided by IN Research
- Retail Pharmacy
- Request an Appointment
- Prepare for your Stay with EMMI
- Rights & Responsibilities
- The Strength of Friends
If you have questions that are not answered here, please contact the Patient Financial Services team at 317.612.2754 or 877.668.5621 between 8 am – 5 pm EST. Representatives are available Monday – Friday, excluding all major holidays. You can also email Patient Financial Services by registering for a My Services account.
What information do I need to make a payment?
Before initiating a new payment, gather the following information:
- Account/Invoice number of the bill you want to pay and the address to which the bill was sent
- Payment account number (of the credit card, debit card, checking or savings account you will use to pay the bill)
- Routing number (of the institution at which you have the payment account, as described below)
How do I find my bank's routing number?
The routing number is a nine-digit number that identifies the institution with which you have the account. To find it, look for the numbers shown at the bottom of your check or on your savings deposit slip.
The balance due on my bill doesn't seem to be right. What should I do?
Contact our Customer Service department for all questions about your account balance.
How long will it take for my payment to be posted to my account?
Please allow 2 – 3 business days for your payment to be posted to your account.
What if my checking or savings account does not have sufficient funds to cover a payment?
We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There will be additional charges for payments attempted against accounts with insufficient funds.
What kind of access do you have to my checking or savings account?
We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.
Is it safe to pay bills online using your service? Can my personal information be seen by others?
We are committed to protecting your personal information. In addition, whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else. Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.
While you are using our service, we need to store some information on your computer's hard drive in the form of a cookie. (A cookie is a small file that a website puts on your hard drive so that it can retain information for later use.) For this reason, the cookie functionality must be enabled in your browser in order to use the digital billing system. However, the cookie will never read information from your hard drive or copy information about other sites that you visit.
Which browsers do you support?
With exceptions, we support Netscape version 6 and Internet Explorer (IE) version 4 or higher, because these versions support "strong" encryption. (Encryption allows us to encode your information so that no one else on the Internet can read it.)
Note that :
- You must be using 128 bit encryption, and it must be turned on in your browser. (See your browser's online help for more information.)
Exceptions, as noted above, include:
- Internet Explorer (IE) 4.5 for Macintosh. This browser has problems that may break this site. We recommend Macintosh users who wish to use IE upgrade to the most current version.
- IE version 4 may work satisfactorily. However, 128 bit encryption (also called strong encryption) was not included in all releases of IE version 4. To avoid this problem, we recommend IE users upgrade to the most current version.
- Netscape Navigator and Netscape Communicator lower than version 6. These browsers do not follow web standards for dynamic content. To avoid these problems, we recommend Netscape users upgrade to the most current version.