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International Patient Services

Finding the Right Care

Having a medical issue can be frightening. And choosing a healthcare system to help ensure the best outcome can be confusing – particularly when you need to travel to get the right care. Indiana University Health, located in Indianapolis, Indiana, USA, is one of the largest and most comprehensive academic healthcare systems in the United States. In addition to our expert medical treatment, we provide compassionate care in a welcoming environment. We offer a broad range of services to ease your mind and meet your unique needs as an international visitor, as well as the needs of your loved ones.

About IU Health

IU Health has been named to the 2013-2014 U.S.News & World Report Best Hospitals Honor Roll. This distinction is reserved for prestigious medical centers in the U.S. and places IU Health in the top 1% of the nearly 5,000 U.S. hospitals surveyed.

Strengthened by the skill of our expert physicians, IU Health is one of the largest and most comprehensive academic healthcare systems in the U.S. A unique partnership with Indiana University School of Medicine, the second largest medical school in the U.S., gives our physicians access to innovative treatments and leading edge therapies. 

Leading Edge Clinical Programs 

IU Health International Patient Services

Our team of highly skilled professionals is committed to making your stay in Indianapolis as comfortable as possible. From advising you throughout your travel to helping schedule your first appointment, a specially trained International Patient Coordinator with IU Health International Patient Services will serve as a liaison to ensure effective communication between you and your care providers. Our concierge services staffed by registered nurses will ensure a seamless and positive customer experience for our international patients and their families including cultural and/or religious accommodations. Our goal is to ensure you have an exceptional experience at IU Health so you may focus on your treatment, recovery and wellness.

Getting Started

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Medical Record Review and Initial Consultation

We ask that you or your advocate send us your pertinent and most current medical records interpreted in English so that the IU Health specialist physician may review to determine if it is appropriate for you to travel to IU Health for treatment of your complex medical condition. If you have had CT, MRI or PET scans, we may request those images. If you have undergone surgery or biopsies, we may request pathology slides or paraffin blocks be sent to our specialized pathology physicians for review and verification of the diagnosis. After the medical record review process is complete, we will inform you if you are a candidate for treatment at IU Health. If you are a candidate, we will contact you or your advocate to schedule your initial consultation and subsequent treatment at IU Health.

Cost Estimates and Billing Inquiries

Before you travel to Indianapolis, an IU Health International Patient Coordinator will work with you, your insurance company and/or embassy/government to secure financial clearance for your planned treatment. If you are a self-pay patient, we will provide a detailed cost estimate and the deposit amount required before you begin your treatment.

Visa

IU Health International Patient Services will provide the necessary documentation to expedite the processing of your visa to travel to Indianapolis for you medical treatment.

Travel and Transportation

The Indianapolis International Airport (IND) is the closest international port of entry to Indianapolis. It is located approximately 20 minutes west of downtown Indianapolis and the IU Health campus. 

Our staff can advise you of the most convenient connections to reach Indianapolis International Airport. We can coordinate ground transportation to meet you and your accompanying family members upon your arrival and ground transportation to and from your hotel to the IU Health facility. Our Concierge nurses will meet you and your family in a designated area of the IU Health facility and escort you to your appointments and assist with the registration process.

Accommodations

Prior to  your arrival, an IU Health representative will work with you to identify accommodations that best suit your and your family’s needs and assist with securing reservations. Patients have access to discounted hotel rates in Indianapolis via the ProCare Network. To access this service, call +001.317.974.2039 for assistance (available 24-hours-a-day, seven days per week). Whether for a single overnight stay or for several weeks, a standard hotel room or an apartment-like suite, ProCare Network will find a place that meets the patient and family’s individual and financial needs. For more information, visit the ProCare Network website.

Patient and Family Services

A representative will meet with you and your family shortly after arrival for introductions and provide you with an IU Health International Patient Identification Card to present when you register for services at an IU Health facility. We will review and discuss the financial arrangements, provide an introduction to the Indianapolis community, amenities and resources available on the IU Health campus.

Interpreting Services

IU Health offers interpreting  services free of charge to non-English-speaking patients to ensure effective communication which promotes the best possible medical care. Our highly skilled medical interpreters are trained in cultural competency and adhere to national standards of practice and code of ethics.  

About Indianapolis

To learn more about Indianapolis, view the Visit Indy website

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