FINANCIAL ASSISTANCE POLICY CHANGES 1/1/2016
Indiana University Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay. Financial assistance is available through IU Health.
IU Health has updated its financial assistance policy in response to requirements in the Federal Affordable Care Act. With the Medicaid Expansion (Healthy Indiana Plan 2.0), nearly every Hoosier has access to healthcare coverage. In order to properly align our policies with the new federal and state insurance coverage programs, many patients who have received financial assistance in the past will not likely continue to qualify as of January 1, 2016.
If you have received financial assistance from IU Health in the past and would like more information about these recent changes, please contact our Individual Solutions team to understand what coverage options are available to you. You can make an appointment with a Certified Indiana Navigator by contacting us in the following ways:
APPLY FOR FINANCIAL ASSISTANCE
To be considered for financial assistance, please complete and submit an application.
Eligibility for financial assistance is based on your household income, number of members in your household, if you have insurance and, in some situations, your assets. If you are uninsured and your household income is less than or equal to 200% of the Federal Poverty Level and are admitted for treatment via a hospital’s emergency department, direct admission from a physician’s office, or transfer from another hospital facility, you may be eligible to receive financial assistance for your medical bills in an amount up to 100%. Uninsured patients will not be charged more than the amounts generally billed for emergency or other medically necessary care to individuals who have insurance.
IU Health may determine that you qualify for financial assistance based on the financial assistance policy.
Click here to download or print a plain language summary of this policy.
The Language Services Department is available to assist with translation services in 200 languages 24/7 year-round.
Phone: 1.877.746.4674 *Requestor must indicate which IU Health Location they are calling from.
Translated copies of the policy, plain language summary, and application are available in the following languages:
- Arabic translation of the policy, plain language summary, and application.
- Burmese translation of the policy, plain language summary, and application.
- Burmese-Falam translation of the policy, plain language summary, and application.
- Burmese-Hakha Chin translation of the policy, plain language summary, and application.
- Mandarin/Chinese translation of the policy, plain language summary, and application.
- Spanish translation of the policy, plain language summary, and application.
Note: Complete Financial Assistance Applications should include all required attachments and information in order to be considered valid. Patients may also have to fulfill a non-refundable deposit prior to the review of their application. Indiana University Health may determine that you qualify for additional assistance and aid you in the completion of an application for state assistance programs including Medicaid and the Healthy Indiana Plan. If financial assistance is approved, you will receive written notification and an updated statement with your reduced balance, if applicable.
IU Health’s Financial Assistance Policy does not cover individual physician charges. A listing of all providers who render services at an IU Health facility and whose individual professional charges are not covered by this Financial Assistance Policy, along with a list of any services that are not covered by this Financial Assistance Policy, are available here and was updated on March 31, 2017.
CONTACT PATIENT FINANCIAL SERVICES
If you have questions about your current account or financial assistance award, please contact our customer service team.
Representatives are available Monday – Friday, 8 am – 7 pm EST, excluding all major holidays.
You can also contact Patient Financial Services online using My IU Health.