Pharmacy FAQs

How will IU Health Retail Pharmacy make it convenient for me to fill my prescriptions?

Mail order service will be expanded, office hours extended and Saturday hours at some locations

I don’t work near a IU Health Retail Pharmacy. What should I do?

IU Health offers 18 participating pharmacies located in Indianapolis and Muncie. In addition, you may choose to have your prescription mailed to your home at no charge.

I went to the doctor, but the pharmacies were closed. Where can I fill my prescription?

If the prescription is an emergency medication, you can fill your prescription at many local pharmacies but the cost will be higher. Emergency prescriptions include prescriptions written outside of normal business hours at urgent care or emergency room facilities. Examples of emergency medications include antibiotics for severe infections, medications to manage severe pain or medications for conditions that cannot wait until the next business day. You can contact the IU Health Retail Pharmacy on the next business day to learn how to receive reimbursement for the difference in co-pay cost if the medication is determined to be an emergency medication.

Examples of prescriptions that will not be considered for emergency fills are maintenance medications taken to treat chronic conditions such as high blood pressure, cholesterol, chronic pain and arthritic pain, among others. Generally, medications that are taken daily can be re-filled ahead of time.

It’s the weekend, and I forgot to call my refill in to the pharmacy. I am out of medication. Where can I go?

Several IU Health Retail Pharmacies are open on Saturdays. These pharmacies are located in and around Indianapolis and the surrounding areas.

I live almost an hour from Indianapolis, and IU Health Retail Pharmacies aren’t convenient for me. Do I have other options?

Yes. In addition to the 18 IU Health Retail Pharmacy locations, you may choose to have your prescriptions mailed to your home at no additional charge. Generally, prescription refills are delivered to your home within 2 – 6 business days. The phone number for mail order is 800.467.7979.

I want to continue getting my medication from my local drug store. How will this new employee benefit change affect me?

If you choose to go to a non-IU Health pharmacy, your co-pay will be significantly higher. It is much more cost-effective for you to receive your prescription medications from a IU Health pharmacy.

How do I place my prescription order?

You can place your order via phone, fax or mail. There is a 24-hour voicemail available.
Find an Indiana University Health Pharmacy near you.

What If I need help, or have questions about my medicine or side effects?

You can call any of the pharmacy locations and speak to a pharmacist. The number is on the prescription bottle.

Where do I get forms for the mail order service?

Please use the links below to download PDF files of the following forms:

• Mail Order Request Form
• Mail Order Authorization Form

How do I transfer my prescriptions to a IU Health Retail Pharmacy?

It’s easy to transfer a prescription from another pharmacy. Just call us with the information and the pharmacy will transfer your prescription for you. If necessary, the pharmacy will also call your physician for a new prescription.