Advocacy Services
For Patients
- Billing Center
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- Request your Medical Records
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- Clinical Trials provided by IN Research
- Retail Pharmacy
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- Request an Appointment
- Prepare for your Stay with EMMI
- Rights & Responsibilities
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- The Strength of Friends
The highly skilled physicians of Indiana University Health are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you voice your concerns, compliments or suggestions. At your request, your patient advocate can:
- Serve as a link to communicate with physicians or staff.
- Help you access information.
- Look into your concerns and questions.
- Allow your comments to help make Indiana University Health the best it can be.
Your patient advocate always respects your right to privacy and will maintain your confidentiality.
Please contact us if:
- Our colleagues provided great service, and you want to be sure they know it.
- You have a suggestion about how we can better serve you or other patients.
- Something happened at your hospital that did not meet your expectations.
- You have concerns or questions regarding patient rights or responsibilities.
Indiana University Health Arnett Hospital
Brenda Yonally, Quality Manager, Patient Center Care
765.448.8338 or yonallyb@iuhealth.org
Indiana University Health Ball Memorial Hospital
Jewel Phelps, Patient Representative Director
765.747.8420 or jphelps4@iuhealth.org
Indiana University Health Bedford Hospital
Tina McCormick, Director of Marketing and Public Relations
812.275.1378 or tmccormick1@iuhealth.org
Indiana University Health Bloomington Hospital
Chris Rudolf, Service Excellence Coordinator
812.353.9052 or crudolf@iuhealth.org
Kim Elliott, Service Excellence Coordinator
812.353.9667 or kelliott@iuhealth.org
Indiana University Health Goshen Hospital
Michelle Williams, Performance Improvement & Patient Satisfaction Coordinator
574.364.2872 or mwilliams2@iuhealth.org
Indiana University La Porte Hospital
Pam Kukla, Customer Care Coordinator
219.326.2511 or pkukla@iuhealth.org
Indiana University Health Methodist Hospital
Cherle Edwards, Patient Advocate
317.962.3262 or cedward9@iuhealth.org
Indiana University Health North Hospital
Carly Temple, Coordinator of Patient Experience and Guest Relations
317.688.2045 or ctemple2@iuhealth.org
Indiana University Health Paoli Hospital
Candace Isom, Vice President and Chief Operating Officer
812.723.7441 or cisom1@iuhealth.org
Indiana University Health Proton Therapy Center
John Kerstiens, Director of Operation and Chief Financial Officer
812.349.5028 or jkerstiens@iuhealth.org
Riley Hospital for Children at Indiana University Health
Robin King, Patient Advocate
317.944.6637 or rking3@iuhealth.org
Indiana University Health Starke Hospital
Craig Felty, Executive Director of Patient Care Services
574.772.1130 or gfelty@iuhealth.org
Indiana University Health Tipton Hospital
Crissy Proffitt, Marketing and Public Relations
765.675.8107or cproffitt@iuhealth.org
Indiana University Health University Hospital
Stephanie McLendon, Patient Advocate
317.944.8265 or smclendo@iuhealth.org
Indiana University West Hospital
Linda Ryser, Manager of Service Excellence
317.217.3183 or lryser@iuhealth.org
Lisa Ramey, Patient Advocate
317.217.2979 or lramey@iuhealth.org