At Riley Hospital for Children at IU Health, we want families to be involved in all aspects of their child’s healthcare experience. Families know best what is helpful to them. It makes sense that we ask them to tell us, to advise us. Family members who get involved to help us improve the care experience are called Family Advisors.
By becoming a Family Advisor, you can help improve the hospital experience for others. There are several different types of advisors. You can choose the option that works best for you. You can join a Patient and Family Advisory Council, a hospital committee looking for family input, the Focus Group Network, E-Advisors or Family Faculty.
Remember you choose how and when to participate. Training and mentoring are provided so you know what to expect, what to do, and how to be effective. We know life with children is complex. We will do our best to support you in whatever way you get involved. If you are interested in becoming a Family Advisor, please contact firstname.lastname@example.org.
Serve on Councils and Committees
Riley families are as different in their skills as they are in the reasons they come here for care. Some offer to assist us by serving on councils or committees within the hospital. Some committees are short-term, like the Discharge Education Workgroup. Others are ongoing like the statewide Pediatric Patient and Family Advisory Council. Families are also represented on the Riley Patient Safety and Quality Council. If you are interested in serving on a committee or council please contact email@example.com.
Tell Your Story
Stories are powerful. Stories help shape who we are and how we treat each other. We ask families to tell their stories to nurses, doctors, therapists, social workers and others. These stories help health care providers learn how to communicate better with families. Stories help them learn to appreciate the effect of a sick child on all the members of the family. Some families tell their story to our Coordinator of Family Centered Care. Some write down their story and it is printed in our newsletters or put on our website. Some families are video-taped while they tell their story. The video is then used in educational settings. Others talk to staff in person as part of a class.
The families who want to tell their stories in educational settings are Family Faculty. These families are trained and mentored so they learn to tell their story in a variety of settings to different audiences. If you are interested in telling your story please contact firstname.lastname@example.org.
Attend Special Events
There are many events planned by IU Health, Riley Hospital, Methodist Hospital, and the Foundations for Riley and Methodist hospitals. Family Representatives represent Riley by coming to an event. Some examples of events include Colts or Pacers games, conferences, or dance marathons. Some events are spontaneous and others are planned months ahead of time. Public appearances show other people in the community the results of good medical care. It gives other families hope. If you want to be contacted to represent Riley at an event please contact email@example.com.
Hospitals have many educational programs for staff and families. Families help us make sure the materials we use make sense and are useful. Families have a special perspective. It is important to hear what has been helpful and what we might do differently. Families may volunteer to attend a focus group to share their ideas. Families may sign up to get emails of patient education material to review. Families who help educate are part of our E-Advisor and Focus Group Network. If you would like to help educate or learn more please contact firstname.lastname@example.org
If you are interested in becoming a Riley Family Advisor, please contact email@example.com.