Where Do I Go For My Childs’ Appointment?

The Cleft and Craniofacial Team at Riley Hospital for Children at Indiana University Health meets in the Riley Outpatient Center (ROC) on the second floor in the Surgery Medical Service Area (MSA). The Riley Outpatient Center is attached to the south side of Riley Hospital for Children. Families can park in the Simon Family Tower garage. For directions please visit the Riley at IU Health directions page.

What Should I Expect During A Clinic Visit?

Upon arrival at the Surgery MSA you will need to register your child. A registration clerk will ask the name of your child’s primary care physician, your address and phone numbers, and health care coverage information. Please bring all insurance card(s) and any written referrals from your primary care physician or insurance company with you.

After registering you will be called back to exam rooms by each of the team specialist that you are scheduled to see. The clinic is staffed by a team of doctors, dentists, and health care professionals who specialize in the treatment of craniofacial abnormalities. Each specialist has their own exam room within the Surgery MSA or across the hall at the Ear Nose and Throat/Hearing and Speech MSA. Please plan to stay for the equivalent of ½ day for your appointment if a full team evaluation is anticipated. Although this can make for a long day it is easier and faster than having to see many specialists at separate offices on different days.

How Often Does My Child Need To Be Seen?

The frequency of visits to the Cleft and Craniofacial Team will depend on your child’s individual needs. Most children are followed from infancy through the adolescent years. After the initial team evaluation, your plastic surgeon will be able to provide general expectations about the need of future visits.

At the end of your clinic visit, you will check out with an appointment coordinator who will provide you with the date of your next follow up appointment. A phone number is provided for any questions that you may have before your next visit.

How Am I Billed For The Clinic Visit?

If written authorization is needed to bill your insurance company for your visit, a referral will be required from your primary care physician. This referral may be faxed to the Craniofacial Office at 317.278.0939 in advance. If you are unsure if your insurance company requires a referral, please call the Customer Service number on the back of your insurance card(s) for information. Please remember to bring all insurance card(s) and any written referrals from your primary care physician or insurance company with you. If we have not received this information in advance and you are unable to bring it with you, your visit may need to be rescheduled.

Claims are processed through provided insurance information. If you do not have health insurance or other financial assistance, please call the Financial Counselors/Services at 317.944.2139 for information about financial resources.