Hospital bills contain a lot of information. IU Health team members are here to help you understand the information in your statement and to answer questions you may have regarding insurance, payment or assistance. We’ve created a helpful guide to reading your statement, and some additional help in understanding your statement and what services are available in the below. Your insurance company will be billed shortly after your child goes home. This bill may include such items as your daily room rate, operating room charges, lab tests, x-rays, medications and supplies, and in some cases the physician charges as well. Charges are submitted to your insurance company, and insurance will cover those charges based on your individual plan. You will receive a patient statement from IU Health which contains an itemized list of charges. The amount that appears in the 'patient' column is the amount due from you.
It is possible that you may receive additional statements for certain physician services billed separately from your hospital services. If you have any questions about these statements, please call the telephone number printed on the statement in question.
My IU Health Billing Services
Online billing is now accessed through My IU Health. To access your online billing account, please select the red button below to sign in or create a My IU Health account. To pay bills without an account please select the Make a Payment with Quick Pay button.
My IU Health Billing Services
My IU Health Billing Services allows patients to manage their online payments, billing statements and account balances, request itemized bills, and much more.
In just a few easy steps, you can also securely view lab results and past procedures, message with your provider to ask health related questions, and request new appointments and prescription refills.
Access My IU Health Billing Services:Sign In or Create an Account
Our online Quick Pay option offers a secure method to make an online payment without a My IU Health account. Quick Pay still protects your privacy but allows anyone to pay a bill without access to your detailed billing information found within My IU Health Billing Services.
If you are not registered for My IU Health:Make a Payment with Quick Pay
Riley Hospital for Children at IU Health is committed to helping patients address their financial concerns and questions. We're ready to help address any issue you may have with your statement or invoice, from answering questions about your bill to helping you understand what charges are covered by your insurance.
Select Preferred Language
- Press 1 for English.
- Press 2 for Spanish.
- Press 1 to pay by credit card.
- Press 2 to pay by electronic check.
- Press 3 to update your insurance information.
- Press 4 to update your phone number or your mailing address.
- Press 5 to request a copy of your last statement or to request an itemized statement.
- Press 6 for information regarding Financial Assistance.
- Press 9 to speak to a Representative.
- Press * for information regarding your Consolidated Patient Statement.
- Press # to hear these options again.
With our 24-hour automated phone services, you can navigate a variety of touch-tone menus to pay your bill, check your balance, update your information or speak to a customer service representative.
Before calling, please have your account number available. Your account number can be found in the upper left hand corner of the statement you received in the mail.
Automated Phone Service Options
Before speaking to a Customer Service Representative you will be guided through a short information gathering process.
Speak with a Customer Service Representative
To speak to a customer service representative once finished with the information gathering process press the number 9 on your telephone keypad.
Customer Service Representatives are located in the Admitting Office. They can answer questions about your bills and help you arrange a payment plan. You can stop by the office or call the Patient Financial Services Department Monday – Friday, excluding all major holidays, 8 am – 7 pm, ET.
If you would like to speak to a representative about your statement or to ask questions regarding your bill, please contact Patient Financial Services online any time using My IU Health or call our team at 317.612.2754, or toll-free at 877.668.5621, 8 am – 7 pm ET, Monday – Friday. Our team members have the ability to look up your statement and walk through any questions or concerns with you.