Facial Plastic & Reconstructive Surgery
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Frequently Asked Questions

What can I expect during my appointment?

If you are a new patient to the office, and did not receive paperwork in the mail, we ask that you please arrive 15 minutes prior to your appointment time. We do our best to adhere to the appointment schedule. We appreciate the value of your time and share your dislike for long waiting times. Unfortunately, we sometimes run behind schedule due to patient issues and surgical delays. If this occurs when you're scheduled to be seen, we will offer you the option to wait, return for a later appointment that same day if one is available, or reschedule your appointment for another day.

Where will I see Dr. Shipchandler?

Dr. Shipchandler sees patients in three different locations (Springmill Outpatient Center, IU Health North Hospital in Carmel and IU Health University Hospital). Please refer to the website for maps and directions. If you have any question as to where you will be seen please contact our office at 317.948.3223.

What is the process for booking my surgery?

If your procedure is covered by insurance, our surgery scheduler will contact you within a week of your office visit. At that time, you will discuss possible times and dates for your procedure. You will be mailed a confirmation of your surgical time along with post operative instructions. You may contact the office if you have any additional questions.

How much will the surgery cost?

Once your case has been booked, we will contact your insurance company and pre-authorize your procedure with your carrier. If you have specific questions regarding your deductible or exact out of pocket expense, we encourage you to contact your carrier directly.  Unfortunately, insurance carriers will not provide our office with this type of information.

When will my follow up appointment be scheduled?

Depending on your diagnosis or procedure performed, you will come back and see the nurse one week after surgery for any suture, staple removals, drain pulls or wound checks. Otherwise, you will follow up with Dr. Shipchandler approximately 2-3 weeks after surgery or as specified during your initial appointment, if you are a non-surgical patient.

I am interested in talking to Dr Shipchandler about elective cosmetic procedures. What can I expect during a cosmetic consultation?

Your appointment will be booked for approximately 60-90 minutes depending on what procedure you are interested in discussing. This allows us ample time to take your pictures on our state-of-the-art Vectra 3D imaging system and simulate potential cosmetic results. You will spend time discussing your specific desired outcomes and how Dr. Shipchandler can assist you in achieving a natural, refreshed look. The cost of your initial consultation is $100 and will be applied to your total surgical costs.

I am ready to book my cosmetic procedure. What is the first step?

Dr. Shipchandler’s nurse will contact you and discuss your quote for surgical services. We require 50% of your total fee due at the time of booking your case. The remaining 50% will be due 4 weeks prior to surgery. We accept checks, Mastercard and Visa.
Approximately 2 weeks before surgery, you will have one more appointment with Dr. Shipchandler to review your surgical plan and answer any other questions you may have at the time.

Where will my surgery take place?

Dr. Shipchandler operates at IU Health University Hospital in downtown Indianapolis and at the Beltway Surgery Center located in Carmel. If you have questions as to where or when your surgery is taking place, please contact our office.

What time should I arrive for my surgery and when do I have to stop eating and drinking?

If your surgery is taking place at Beltway Surgery Center, we ask you to arrive ninety minutes prior to your surgical start time. If you are having surgery at IU Health University Hospital, you need to arrive two hours prior to your scheduled start time.
For our adult patients, we ask you to stop eating and drinking at midnight the day before your surgery. Pediatric patients may have water until 6 hours prior to surgery start and 8 hours for solid foods (milk is considered a solid). It is imperative for your safety when you are undergoing general anesthesia that you adhere to these restrictions. Failure to do so will result in cancellation of your procedure.

Will I be able to drive home after my surgery?

No. You will have undergone general anesthesia, and you will be unable to drive yourself home. You will need to have another family member or friend provide transportation and stay with you for the first 24 hours after surgery.

When can I expect to receive my test results?

Typically, if you have had a biopsy, it will take 5-7 business days to receive a pathology report back from the lab. If you had a CT or MRI, it can take up to 5 days for our office to receive a report. Dr. Shipchandler’s nurse will follow up with you regarding your results. If you have not received a call and have questions, please call our office at 317.948.3223.