We at IU Health Tipton Hospital, including the board of directors, physicians and members of our staff, endorse these patient’s rights and responsibilities as guidelines to promote the dignity and autonomy of our patients and the quality of patient care. O ur goals are to allow the patient to share in the provider/patient relationship, to allow the patient to become an active participant responsible for his or her own healthcare and well being, and to contribute to the quality of patient care.
We affirm the following rights for our patients:
- The right to impartial access to medical treatment and hospital accommodations regardless of race, creed, sex, national origin, religion, handicap, disability or source of payment for care.
- The right to considerate and respectful care, with recognition of his or her personal dignity.
- To respect the patient’s cultural and personal values, beliefs and preferences.
The right to personal and information privacy. With respect to this right, the patient may:
- Refuse to talk with or see any persons who are not directly involved in his or her medical care program.
- Wear appropriate personal clothing and religious or other symbolic items which do not interfere with diagnostic procedures or treatment.
- Request that a healthcare professional of one’s own sex be present during certain parts of any examination, treatment or procedure performed by a health professional of the opposite sex.
- Remain disrobed no longer than required for accomplishing a specific medical purpose.
- Insist that any discussion or consultation of his or her medical care program be conducted discreetly by individuals directly involved in the program, with other persons present only with the express permission of the patient.
- Request transfer to another room if another patient or visitors are unreasonable or disturbing by actions.
- Expect that any valuables officially turned over to the hospital for safe keeping will be available upon request; however, the patient must resume responsibility for personal property that is kept in the room.
- Refuse to perform services for the facility.
- To, if married, be assured of privacy for visits by his/her spouse unless medically contraindicated (as documented by the attending physician in the medical record).
The right to be informed of his/her health status and reasonably informed regarding participation in and consent to his/her healthcare program. With respect to this right, the patient should:
- Receive a clear and concise explanation of his or her condition and all proposed medical procedures.
- Except in emergency situations, not be subjected to any procedure without his or her voluntary, competent and understanding consent (or that of a legally authorized representative).
- The right to obtain from his/her physician, in terms they can reasonably be expected to understand, complete and current information concerning diagnosis, risk and benefits of treatment, and any known prognosis. Based upon this information, the right to participate in decisions regarding the medical care and treatment.
- The right to consult at his/her own request and expense with another physician or specialist.
- The right to formulate advance directives, to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such action.
- The right, within the law, to expect that all communications and records pertaining to his or her medical care program will be treated as confidential. Disclosure shall be only to individuals directly involved in the patient’s treatment, payment or other basic healthcare operations, and to other individuals only on the written authorization of the patient or that of a legally authorized representative.
- The right to obtain, inspect and read the IU Health Tipton Hospital “Privacy Notice”, which contains descriptions and examples of the types of uses and disclosures that the hospital is permitted to make for the purposes of treatment, payment and healthcare operations. I t also provides a description of other purposes for which the hospital is permitted or required to use or disclose protected health information with the individual’s authorization. Additional patient rights regarding patients’ medical information are discussed in detail in the “Privacy Notice”, available upon registration.
- The right to expect reasonable personal safety insofar as hospital practices and environment are concerned.
- The right to know the identity and professional status and relationships of all individuals providing his or her medical care and treatment, including which physician is primarily responsible for that care.
- The right to know any relationship of the hospital to any other healthcare or educational institutions involved in his or her medical care program.
- The right to decide whether or not to be the subject of or participate in any clinical trial or research program.
- The right to communicate with persons outside the hospital by means of visitors and by written and verbal communication, including the services of an interpreter when there is a language or hearing barrier.
- The right to an explanation of the need for his or her transfer to another health facility, including the acceptance of the transfer by the other facility and the risk, benefits and alternatives of the transfer.
- The right to be informed, by a physician or delegate, of any continuing healthcare requirements following discharge from the hospital.
- The right to request and receive a detailed explanation of his/her total bill for services rendered in the hospital regardless of the source of payment, including timely notice prior to any termination of eligibility for reimbursement by third-party payers for the cost of such care.
- The right to know the hospital rules and regulations applicable to patient conduct, including the mechanism for the initiation, review and resolution of patient complaints.
- The right to expect that within its capacity, the hospital will make reasonable response to a request for services.
- The right to expect that the medical services rendered will be continuously evaluated and reviewed to optimize competency and quality of care.
- The right to be free from both physical and chemical restraints.
- The right to expect the hospital to support access to protective services.
- The right to be free from all forms of abuse and harassment.
The right to assessment and management of pain which includes:
- Initial assessment and regular reassessment of pain.
- Education of all relevant providers in pain assessment and management.
- Education of patient and families, when appropriate, regarding their roles in managing pain as well as the limitations and side effects of pain treatment.
- After taking into account cultural, spiritual and/or ethnic beliefs, communicating to patients and families that pain management is an important part of care.
- The right to participate in the consideration of any ethical issues that might arise in the provision of his/her care, including access to the appropriate ethical process.
PATIENT ’S RESPONSIBILITIES
- To provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his or her health, including unexpected changes to the individuals responsible for his or her healthcare program.
- To make known his or her comprehension of a contemplated course of action and what is expected on his or her part.
- To follow the treatment plan recommended for his or her healthcare, including instructions of nurses and allied health personnel as they carry out the physician’s orders and as they enforce applicable hospital rules and regulations.
- To keep all appointments, and when unable to do so for any reason, to notify the hospital or the individual with whom the appointment is made.
- Assuming the consequences of this action if he or she refuses treatment or does not follow the instructions of healthcare personnel.
- To fulfill, as promptly as possible, the healthcare financial obligations.
- To follow all hospital rules and regulations.
- To be considerate of the rights of other patients and of hospital personnel, assisting in control of noise and the number of visitors, and being respectful of the property of other persons and of the hospital.
- To assist in providing a safe environment for all patients and staff by not bringing firearms or other dangerous weapons to the hospital.
QUESTIONS OR COMPLAINTS
If you have a question or concern during your stay in the hospital, we want to hear your compliments, complaints and suggestions. Please contact any member of our staff or call 765.675.8512. I U Health T ipton Hospital also conducts periodic patient satisfaction surveys. I f you have any concerns, please notify your nurse immediately.
If you have any concerns related to patient care, treatment, services or patient safety, please contact Public Relations at 765.675.8512. I f your issues cannot be resolved by the hospital, you may contact the Joint Commission. F or information regarding how to file a complaint with the Joint Commission, call 800.994.6610 or visit their website at www.jointcommission.org.
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