Patient Rooms
Most Indiana University Health University Hospital rooms are semi-private. This means you share your room with another patient. Private rooms may be requested, but they are not always available. Private rooms have an additional cost, which may not be covered by insurance.
Meals
IU Health University Hospital's room service, Classic Cuisine, offers patients the opportunity to choose daily what they want to eat and when they want to eat it. A room service menu will be delivered to you as soon as your nutrition ambassador is notified of your diet prescription. Please order the food that sounds good to you whenever you are hungry.
You may order a tray any time between 6:30 am – 7:30 pm. To place an order, please review the menu provided and call *33. Please allow up to 45 minutes after you order to receive your meal.
The expectation for meal service is that:
- You will receive the menu appropriate to your diet prescription.
- Your order will be taken by a call center operator when you dial *33.
- You will receive the freshly prepared meal that you ordered, delivered by a nutrition ambassador.
Your ambassador can answer questions on how to purchase guest meals for your family and visitors.
If you have any problems or concerns with your meals, please tell your personal nutrition ambassador so that they can make a correction. If your concerns are not satisfied, please call 317.944.2372 immediately to speak to a supervisor.
Visitors may also request a list of restaurants that deliver to IU Health University by asking for a copy of the Visitors' Guide.
Television
Flat-screen televisions with closed caption devices are available in each patient room at no additional charge. A complete list of available TV channels can be viewed on Channel 2. The television system features information about hospital programs and special events. Channels 71 – 75 broadcast patient health education shows.
Phone Calls
Cell Phones
Cell phone technology can affect the ability for medical equipment to function properly. For the safety of our patients, we ask that you do not use cell phones in patient rooms. You are welcome to use a cell phone in waiting areas, the cafeteria, lobbies and hallways. You will see nurses and other care providers with cell phones. These are medical grade phones, designed so they will not negatively affect hospital technology and equipment.
Telephone Service in Your Hospital Room
You can make free local outgoing calls, by pressing "9" followed by the local phone number. To ensure our patients are given time to rest, we block all incoming calls between the hours of 9 pm – 7:30 am. If someone needs to reach you during those hours, they may contact the IU Health University switchboard at 317.944.5000 for assistance.
Personal calling cards may be used to place long distance telephone calls. Dial 9 + 1 + toll-free number located on back of the card. Follow dialing instructions on the calling card or listen for dialing instructions. Collect calls may be placed by dialing 9 + 0 + desired telephone number and following the dialing instructions.
Pay Phones
Pay phones are available in the ambulatory outpatient center lobby.
Need To Purchase a Phone Card?
Phone cards are available to purchase from the IU Health University Hospital Gift Shop. The gift shop is located near the hospital cafeteria on the first floor (First Street).
Wireless Internet Access
We are pleased to provide complimentary wireless Internet access for our guests and visitors. Internet access is available on the sixth floor of IU Health University Hospital.
IU Health is not responsible for any personal information that is compromised.
IU Health is not responsible for any damage caused to your hardware or software while at any IU Health facility.
Please Note: Because this is a free service, IU Health does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.
Housekeeping
IU Health University Hospital housekeeping staff clean your room and remove your trash. These staff members are called patient service assistants (PSAs). They can be identified by their purple uniform. If you have concerns about the cleaning of your room, call 317.944.4271. IU Health University Hospital also has staff that clean ancillary areas, clinics, floors, carpeted areas, wash walls, windows and remove trash. They wear light grey tops and dark grey pants.
Mail & Gift Deliveries
Flowers and gifts may be delivered directly to your room. Florists can stop at the patient visitor information desk at either the Barnhill Dr. entrance or the main IU Health University Hospital entrance for assistance. For safety reasons, latex balloons are not allowed in the hospital. Mylar balloons are acceptable. Hospital volunteers deliver these items daily to patient rooms.
Please note: If you have chosen to register as a "non-disclosure" or "no information" patient, the hospital staff cannot confirm you are a patient at the hospital. However, if the florist has your hospital room number, and delivers your items directly to you, you will be able to receive the items.
You may receive mail while staying at the hospital. Use the following address and insert your personal information as shown below:
(insert patient name)
IU Health University Hospital
(insert the name of the unit where the patient is staying)
550 N. University Blvd.
Indianapolis, IN 46202
Any mail received after you have been discharged will be forwarded to your home address.
Spiritual Care
At IU Health University Hospital, we never forget that our patients are much more than simply a disease to be treated or an injury to be healed. We know each patient is a unique person, with physical, emotional and spiritual needs. Your personal clergy person or spiritual advisor is welcome to visit during your hospital stay, or you may request a chaplain's service.
Hospital chaplains are available to patients, their loved ones and staff, 24 hours a day, seven days a week. There is never a time that is inconvenient for a chaplain to respond to a need. You may let your nurse know if you would like to talk with a chaplain or call 317.944.7415 to request a visit. Chaplains are on-site Monday – Friday, 8 am – 4:30 pm. To request a chaplain during evenings, weekends and holidays, call 317.312.8779.
The chapel is located on the first floor, south of the central elevators. It is always open for prayer, meditation or quiet contemplation. Roman Catholic Mass is celebrated on Wednesday and Sunday at 12:15 pm.
ATMs
ATMs are located on the first floor of the hospital in the ambulatory outpatient center near the pay phones, outside of the cafeteria and outside of the gift shop.
Language and Special Assistance
It is our priority to serve your special needs. We provide TTYs (telecommunication devices for the deaf), sign and language interpreters and other services to help you during your hospital stay. Please contact your nurse or care provider immediately if you:
- Do not speak English or have difficulty speaking English
- Are visually impaired
- Are deaf or hearing-impaired
- Have other special needs
Hearing impaired phone sets are available on each unit. Reading radios are available on televisions for the visually impaired.
Call 317.962.5500 to be connected to a special operator for the following needs:
- To request a TTY
- To reach a language interpreter and/or ASL
Battery Jump Starts
Vehicle battery jump-starts are available Monday – Friday, 7 am – 11:30 pm; Saturday, 8 am – 4 pm. Please call 317.274.7233 for more information.