Quality Indicators

While there are many keys to hospital safety and quality, there are always important indicators of a health care organization dedicated to the health and safety of patients, including:


The Joint Commission (TJC) is a nationwide authority that surveys hospitals, and then decides whether a hospital keeps or loses accreditation based on its success in meeting rigorous health and safety requirements. Accreditation by The Joint Commission is recognized nationally as a symbol of quality that reflects a hospital's commitment to meeting certain performance standards. Indiana University Health West has been TJC-accredited since January, 2005.

Board Certification

Board-certified physicians have completed the specified amount of training a specialty board requires and have passed difficult written and oral examinations within their chosen specialty. Board certification indicates a certain level of competence and experience, and, at Indiana University Health West Hospital, members of our hospital-based medical staff must be board-certified or board-eligible.

More than 700 experienced and dedicated physicians have privileges at IU Health West Hospital, and more than 89 percent of our hospital-based physicians (anesthesiologists, hospitalists, pathologists and radiologists) are board-certified in their practicing specialty.

Dedication to Patient Safety

An integral part of quality patient care is patient safety.
Indiana University Health West Hospital has been proactive in embracing several key patient safety initiatives, technologies and programs to increase patient safety - including our e-ICU, our multi-disciplinary medication reconciliation process, our intentional room design and much more.

Enabling Technology

IU Health West Hospital offers the highest quality of care and service in a unique, healing environment that allows patients to focus on what is most important: getting well.
At the same time, incorporation of enabling technology into our nurturing environment means patient care and safety measures that are truly second to none, including:


CareMobile, launched in 2010, allows IU Health West Hospital caregivers to automatically document medication administration and care details at the bedside with handheld devices. Caregivers can rely on barcode verification of the “five rights” of medication administration: right patient, right medication, right dose, right route and right time.


IU Health West Hospital's electronic ICU, which is wired directly to downtown, serves as a "guardian angel" for our most critically ill patients. Patients and their vital signs are monitored by a highly skilled specialist 24 hours a day and seven days a week - during times when your physician may be outside the hospital - via closed-circuit camera. This means that, should a problem arise, caregivers and physicians are made aware immediately, and may respond all the more quickly.

Vocera Person-to-Person Communication Devices

Allows IU Health West Hospital caregivers to speak directly to their patients and one another via wireless communication. Caregivers are able to do their jobs more effectively and more efficiently, allowing more time to devote to developing honest, open relationships with patients and their loved ones.

Alaris Medley IV Pump

"Guardrail" technology in our Alaris Medley IV pumps helps prevent medication errors at the bedside.

Electronic Medical Records

Electronic Medical Records provide a single source for caregivers to chart and leave progress notes – allowing all members of the care to team to access up-to-date information at all times.

Nursing Excellence

Nurses are a key component in the delivery of high-quality, error-free patient care. IU Health West Hospital's nursing caregivers are committed to practicing relationship-centered care.

This means that when they spend time getting to know patients and their loved ones, orienting them to the resources and technology available to them at IU Health West Hospital and educating them on their condition, they are able to better meet not only their individual needs, but exceed their expectations and provide a less stressful, honest, open and safe environment for recovery.

Patient Satisfaction

Many hospitals routinely use surveys to learn if patients are satisfied with their experiences.

IU Health West Hospital's patient perception surveys help measure our patients' overall patient care experience by asking questions about effectiveness of communication, pain management, cleanliness, level of trust and respect, food quality and spiritual/emotional support, just to name a few.