Reporting Patient Safety Concerns
Indiana University Health West Hospital strives to provide safe, quality care while meeting --and even exceeding--our patients' needs and expectations. We also recognize that there may be times when a patient, a patient's family member, a caregiver or a member of the medical staff has questions or concerns.
On those occasions, complaints or concerns may be voiced internally to a member of the IU Health West team, such as the appropriate department director, supervisor or division Vice President, the Vice President of Clinical Excellence or our full-time Patient Liaison.
Vice President of Clinical Excellence
IU Health West Hospital Mailing Address:
1111 North Ronald Reagan Pkwy.
Avon, Indiana 46123
Or, you may contact the following agencies:
HIPAA Privacy/Security Issues
Office of Civil Rights
233 North Michigan Avenue, Ste. 240
Chicago, IL 60601
Medicare & Medicaid Billing Issues
Centers for Medicare & Medicaid Services
Chicago Regional Office
233 North Michigan Ave., Ste. 600
Chicago, IL 60601-5519
Patient Safety or Quality of Care Issues
The Joint Commission
Office of Quality Monitoring
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
Complaint Hotline: 800.994.6610
Indiana State Department of Health, Acute Care Division
2 North Meridian St.
Indianapolis, IN 46204