Reporting Patient Safety Concerns

Indiana University Health West Hospital strives to provide safe, quality care while meeting --and even exceeding--our patients' needs and expectations. We also recognize that there may be times when a patient, a patient's family member, a caregiver or a member of the medical staff has questions or concerns.

On those occasions, complaints or concerns may be voiced internally to a member of the IU Health West team, such as the appropriate department director, supervisor or division Vice President, the Vice President of Clinical Excellence or our full-time Patient Liaison.

Contact Information

Patient Liaison
317.217.3183

Vice President of Clinical Excellence
317.217.3189

General Information
317.217.3000

IU Health West Hospital Mailing Address:
1111 North Ronald Reagan Pkwy.
Avon, Indiana 46123

Or, you may contact the following agencies:

HIPAA Privacy/Security Issues

Office of Civil Rights
Regional Manager
233 North Michigan Avenue, Ste. 240
Chicago, IL 60601

Phone: 312.886.2359
Fax: 312.886.1807
TDD: 312.353.5693

Medicare & Medicaid Billing Issues

Centers for Medicare & Medicaid Services
Chicago Regional Office
233 North Michigan Ave., Ste. 600
Chicago, IL 60601-5519

Phone: 312.644.4227

Patient Safety or Quality of Care Issues

The Joint Commission
Office of Quality Monitoring
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181

Phone: 630.792.5000
Fax: 630.792.5636
Complaint Hotline: 800.994.6610
Email: complaint@jcaho.org

Indiana State Department of Health, Acute Care Division

2 North Meridian St.
Indianapolis, IN 46204

Phone: 800.246.8909