Make Your Stay Easier

Convenient Services & Amenities

At Indiana University Health West Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. Below are some of the many services available to you and your family during your stay.

Wheelchairs

Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our caregivers for assistance or visit the nearest Welcome Desk.

Places to Eat in the Hospital

We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health West Hospital.

The Garden Café
Full selection of meals, featuring healthy options.
Located on the Garden Level (“G” on all hospital elevators).
Open Monday through Friday, 6:45 am – 11:30 pm
Open Saturday and Sunday, 7 am – 2 pm

Room Service

With IU Health West Hospital’s room service, patients can choose daily what and when they want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health West chefs.

Similar to hotel room service, you choose from a menu and then call 317.217.3157. An operator places the order and confirms any diet restrictions. If your doctor changes your diet needs, the operator can check this information on the computer. Your meal is delivered directly to you, usually within 45 minutes of the order.

Family members and visitors may also order a guest meal tray. They can buy a guest tray ticket (or multiple tickets) from the cashier in the Garden Café, and then they are welcome to call in meal orders. Our room service ambassadors will deliver it to your room.

IU Health West Hospital Room Service
Open daily, 6:30 am – 7:30 pm
317.217.3157

Internet Services

IU Health West Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24/7 in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help you connect to the network.

Mail Services

Outgoing Mail
A mailbox is located just outside the main entrance, and outside the entrance to the Professional Office Center. Books of stamps may be purchased at the Gift Shop.

Incoming Mail
Patients may receive mail while staying at IU Health West Hospital. Anyone who sends mail to a patient should address the envelope as follows:

Patient name, unit and room number
IU Health West Hospital
1111 N. Ronald Reagan Parkway
Avon, IN 46123

If you receive mail after you leave, we will forward it to your home address.

Deliveries

Flowers and gifts may be delivered to the Welcome Desk just inside the main entrance at IU Health West Hospital. Hospital volunteers deliver these items on weekdays to patient rooms.

Deliveries for Non-Disclosure Patients
Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no information” patient, our team cannot say that you are a patient at the hospital. However, if a florist has your hospital room number, we can accept flower deliveries and bring them to your room.

Gift Shop

The IU Health West Hospital Gift Shop offers unique gifts for all ages. The gift shop provides a full selection of magazines, gifts, cards, flowers, snacks and drinks. 

Hours of operation:
Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 4 pm

Family members or friends who would like to purchase a gift can call 317.217.3188. Gift shop staff can help select the right gift, include a personal note and have it delivered for free anywhere in the hospital. MasterCard and Visa are accepted.

Please visit our convenient location:

IU Health West Hospital Gift Shop
Located on the first floor just inside the main entrance
317.217.3188

Retail Pharmacy

Pharmacy services, including prescription refills, are available at IU Health West Hospital. You can contact our pharmacy at 317.217.3355 or visit our website to learn more about our services. 

Hours of operation:
Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm

Tell Us About Your Experience

Listening to our patients and their families helps us understand their experiences at IU Health hospitals so we can serve them even better. We encourage patients and their families to take a moment to provide feedback and suggestions for how we could improve our service.