Primary Care
Book a primary care appointment or virtual visit online, or call 1.888.IUHEALTH for same-day options.
Hospital
IU Health West Hospital
4.7 out of 5 stars
Score is an average of all responses to care provider related questions on our nationally-recognized NRC Health Patient Experience Survey.
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IU Health West Hospital is a special place to give and receive healthcare services, and was built with the comfort and needs of our patients, visitors and caregivers in mind.
Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well.
IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment.
Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there—IU Health West's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation.
Many elements come together to create what is known as IU Health West Hospital's Sanctuary of Healing—building design and decor, technology and relationship-centered care, to name just a few. The physical environment and our staff work in harmony to create a soothing, stress-free, remarkable healthcare experience for patients and their loved ones.
The team of caregivers at IU Health West Hospital further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, making patients active partners in their healthcare experience.
IU Health West Hospital is proud to have earned advanced certification as a Primary Stroke Center from The Joint Commission. The Joint Commission accredits and certifies health care organizations across the county and is considered the industry gold standard, offering assessment of quality achievement in patient care and safety. This certification means IU Health West met and seeks to maintain The Joint Commission’s high standards in providing stroke care.
About IU Health West Hospital
Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well.
IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment.
Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there—IU Health West's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation.
Many elements come together to create what is known as IU Health West Hospital's Sanctuary of Healing—building design and decor, technology and relationship-centered care, to name just a few. The physical environment and our staff work in harmony to create a soothing, stress-free, remarkable healthcare experience for patients and their loved ones.
The team of caregivers at IU Health West Hospital further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, making patients active partners in their healthcare experience.
IU Health West Hospital is proud to have earned advanced certification as a Primary Stroke Center from The Joint Commission. The Joint Commission accredits and certifies health care organizations across the county and is considered the industry gold standard, offering assessment of quality achievement in patient care and safety. This certification means IU Health West met and seeks to maintain The Joint Commission’s high standards in providing stroke care.
Your Visit
Parking
Patients may be dropped off or picked up at the main entrance of the hospital, which is accessible from West 10th Street, or as directed on the pre-visit information from your doctor’s office.
Parking at IU Health West Hospital is free, with parking lots and entrances conveniently located to help patients and visitors get to their destinations quickly.
The IU Health West Hospital team members at the Welcome Desk (located just inside the main entrance) are happy to help you and answer any questions. They also have wheelchairs available if you need them.
Visitor Information
Our healthcare team understands that having family and friends around is important to your healing process. That’s why we have an open visitation policy, allowing visitors 24 hours a day. We encourage visitors to spend as much time in the room as you’d like, including overnight stays.
However, if you need help limiting visitors, we will be happy to provide assistance and support. Some hospital areas have limited access, and if applicable, these restrictions will be discussed with you when you arrive.
Please note that the hospital’s entry doors are locked from 9 pm to 6 am. During these hours, visitors may push the intercom button (located at each entrance), and a member of the security team will unlock the door.
Amenities
At IU Health West Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. Below are some of the many services available to you and your family during your stay.
Wheelchairs
Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the Welcome Desk.
Internet Services
IU Health West Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24/7 in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help you connect to the network.
Mail Services
Outgoing Mail
A mailbox is located just outside the main entrance, and outside the entrance to the Professional Office Center.
Incoming Mail
Patients may receive mail while staying at IU Health West Hospital. Anyone who sends mail to a patient should address the envelope as follows:
Patient name, unit and room number
IU Health West Hospital
1111 N. Ronald Reagan Parkway
Avon, IN 46123
If you receive mail after you leave, we will forward it to your home address.
Ancillary Services
Retail Pharmacy
Pharmacy services, including prescription refills, are available at IU Health West Hospital. You can contact our pharmacy at 317.217.3355 or visit the Pharmacy page to learn more about our services.
Hours of Operation
Monday through Friday, 8 am – 7 pm
Saturday, 9 am – 3 pm
Sunday, 9 am – 1 pm
Parenting Support
IU Health West Hospital is pleased to offer several support opportunities for new parents. Our support groups cover a wide range of topics including breastfeeding, postpartum depression and raising a toddler. Additionally, we offer groups for new mothers looking to share advice with one another. Our support groups meet weekly and are free. Participants are welcome to attend as many or as few sessions as they would like.
Gifts & Flower Deliveries for Patients
Deliveries
Flowers and gifts may be delivered to the Welcome Desk just inside the main entrance at IU Health West Hospital. Hospital volunteers deliver these items on weekdays to patient rooms.
Deliveries for Non-Disclosure Patients
Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no information” patient, our team cannot say that you are a patient at the hospital or accept any deliveries.
Items Not Allowed
For the safety of our patients and staff, latex balloons are not allowed in the hospital, though Mylar balloons are permitted. In addition, poinsettias are not permitted at IU Health West Hospital.
Dining Options
We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health West Hospital.
The Garden Café
The Garden Café offers a full selection of meals, featuring healthy options.
The Garden Café is located on the Garden Level (“G” on all hospital elevators).
Hours of Operation
Monday through Friday, 7:30 am – 10 am, 11 am – 2 pm, 2:30 pm – 10 pm (Closed 10 am – 11 am and 2 pm – 2:30 pm for transition to next meal)
Closed Weekends
The Market Place
The Market Place offers a full selection of meals, including grab-and-go options.
The Market Place is located on the Garden Level (“G” on all hospital elevators).
Hours of Operation
Monday through Friday, 7:30 am – 2 pm
Closed Weekends
Coffee Shop
The Coffee Shop serves Starbucks beverages and other grab-and-go items, including sandwiches and pastries. Cards, small gifts and get-well items are also available for purchase.
The Coffee Shop is located on the first floor near the Retail Pharmacy.
Hours of Operation
Monday through Friday, 7 am – 4 pm
Saturday, 7 am – 2 pm
Closed Sundays
Room Service
With IU Health West Hospital’s room service, patients can choose daily what and when they want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health West chefs.
You will choose from a menu and then call 317.217.3157. An operator places the order and confirms any diet restrictions. If your doctor changes your diet needs, the operator can check this information on the computer. Your meal is delivered directly to you, usually within 45 minutes of the order.
Family members and visitors may also order a guest meal tray. They can buy a guest tray ticket (or multiple tickets) from the cashier in the Garden Café, and then call in meal orders. Our room service ambassadors will deliver it to your room.
IU Health West Hospital Room Service Hours
Open daily, 6:30 am - 7:30 pm
317.217.3157
Hospital Map
Download our facility map for IU Health West Hospital to help you locate the main entrances, emergency entrances, guest services desk and other available amenities.
Download Hospital Map (PDF)If family members need a place to stay, ProCare Network (a free service) can help you find hotels that offer discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.
ProCare Network
Call for details: 317.974.2039 or 800.974.2039
Open Monday through Friday, 8 am to 7 pm
The Fairfield Inn and Suites
119 Angelina Way
Avon, IN 46123
Phone
Amenities:
Located just a few minutes away from the hospital.
Places to Stay
If family members need a place to stay, ProCare Network (a free service) can help you find hotels that offer discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.
ProCare Network
Call for details: 317.974.2039 or 800.974.2039
Open Monday through Friday, 8 am to 7 pm
The Fairfield Inn and Suites
119 Angelina Way
Avon, IN 46123
Phone
Amenities:
Located just a few minutes away from the hospital.
Medical Services
Obstetrics & Gynecology
We provide care for women at all stages of life. Our comprehensive OB/GYN care includes maternity services, well-woman visits and breast health.
Breast Care
We work together with you to provide a full range of breast services, with you as the center of our focus.
Cancer Care
Cancer care includes a variety of treatments, systematic therapies, surgery and clinical trials.
Maternity
Our OB/GYNs provide comprehensive services for mother and baby for childbirth—from before conception through pregnancy and labor and delivery.
Orthopedics
Orthopedics treats problems with bones, joints, muscles and the spine to help you return to your previous level of activity quickly and safely. Now offering virtual visits.
