Press Release

Notice to Patients of Lost & Retrieved Bag

November 02, 2017

Indiana University Health Affiliated Covered Entity (“IU Health”) is committed to maintaining the privacy and security of personal information provided to us. Regrettably, this notice concerns an incident involving some of that information.

On September 26, 2017, we learned that a bag containing billing paperwork with patient information was found at an intersection in Muncie, Indiana.  The bag was retrieved by IU Health within hours, and we began an internal investigation. The paperwork may have contained patient names, physicians’ names, dates of birth, genders, medical record numbers, dates and times of service, diagnoses, and procedures. The papers did not contain medical records, financial information or social security numbers, and patient’s medical records are not affected by this incident.

This incident did not affect all IU Health patients; only certain individuals who had procedures at IU Health Ball Memorial Hospital and surrounding facilities between July 9, 2012 and April 25, 2017.

IU Health has no reason to believe the information in the bag has been improperly accessed or used; however, we sent letters to affected patients on November 3, 2017. If you believe you are affected but do not receive a letter by November 10, 2017, please call 1-877-981-8901, Monday through Friday between 9:00 a.m. and 5:00 p.m. Eastern Time.

We apologize for any inconvenience this may cause our patients.  IU Health takes very seriously its obligation to keep the patient information secure, and we appreciate the trust our patients place in us.  We are taking steps to review policies and procedures to minimize the chance of such an incident occurring in the future. In addition, IU Health has mandatory privacy and security training for all of its workforce members. 

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