A message about safety from Dennis Murphy, President of IU Health

News & Trends

May 07, 2020

To You, Our Valued Patients:

After many challenging weeks, early May brings an opportunity to share some encouraging updates. The number of COVID-19 cases is now relatively stable in Indiana, and the rate of new infections is decreasing. Our state and local officials have laid out plans to ease stay-in-place restrictions and reopen businesses. I am happy to add that, as of this week, many of our IU Health Primary Care offices are now open as well. This means more of our patients are again able to access non-emergency care through in-person visits close to home, virtual visits, and through our urgent care locations.

Yet, we understand that you may be nervous about coming into our doctors’ offices and facilities. You’ve shared concerns about being exposed to people and spaces that could be infected. To protect you and our hard-working team, we are taking thoughtful, careful steps at every IU Health location to ensure everyone’s safety. Your safety, and the safety of our teams, is our top priority.

Our patients’ frequently asked questions about safely accessing in-person care

Q: How is IU Health going to keep me safe if I come in for an appointment?

A: Our providers and their teams remain vigilant about protecting our patients from the risks associated with coronavirus. Here is what you can expect if you come in for an appointment:

  • All IU Health patient-facing providers are required to wear a mask.
  • All patients will be required to wear a mask, which we will provide.
  • We will continue to follow our strict policies and procedures for cleaning surfaces.
  • Waiting areas have been re-configured to support social distancing. We are also establishing processes to minimize, or eliminate, any time spent in waiting rooms.

Q: Is my doctor’s office open?

A: The majority of our IU Health Primary Care offices are open or will be soon. We understand how important it is that you receive the highest quality of care while also feeling safe. At each Primary Care location, we are following every necessary protocol for safely reopening.

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our COVID-19 resource center or follow us on Facebook and Twitter.

As always, our number one priority is to make sure you are safely cared for and well-informed. We have created a quick survey for you to tell us how we can best serve you.

With this crisis, we appear to be at a juncture, but we are not losing our focus. We know you are concerned about safely accessing care, and we continue to take your concerns to heart. Rest assured, your safety has been and will continue to be our highest concern.


Dennis Murphy
President and CEO

If you would like to support our efforts, IU Health is accepting donations to help fight the virus. Learn how you can make a real difference to the lives of many.

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