An Update from Dennis Murphy, President of IU Health

News & Trends

April 09, 2020

To You, Our Valued Patients:

One of America's greatest generals, Dwight Eisenhower, famously said that "in preparing for battle, I have always found that plans are useless, but planning is indispensable." Eisenhower's observation reminds us of the importance of preparing for whatever challenges come our way, but also for the need to adapt to the changing conditions of each new day.

We at IU Health have planned well for COVID-19. We knew it was coming and have assembled leaders and experts from across our system to get ready. In particular, our infectious disease team, led by Dr. Douglas Webb, has worked tirelessly to understand the nature of the virus, measure its impact on individuals and communities, and develop our strategies to contain its spread. They deserve our deepest gratitude.

As the weeks progress, I am confident that the skill and compassion of each of our team members will get us through this time as we strive to always provide you with the safest, highest quality care in Indiana. Please know that we are here for you and doing everything possible to defeat this virus and protect our communities.

More answers to the questions you’ve asked me most recently

Q: What is IU Health doing to provide safe, quality care to patients who do not have COVID-19?

A: IU Health is committed to providing all patients the highest quality of care. Our skilled team members are adjusting procedures to best meet the needs of everyone in our communities.

Over the last few weeks, we have been working hard to expand our virtual care offering to allow you to access a broad range of specialties. I am extremely proud to let you know that you can schedule a virtual visit with hundreds of the most highly skilled specialty care physicians. This means that when you need it most, you’ll be able to get an appointment across many specialties.

Our team will work with you to determine the best way to safely care for you.

If you would like to schedule an appointment, please use the IU Health provider directory to find a doctor and call today.

Q: Can I get tested for the coronavirus (COVID-19)?

A: We understand that many people are interested in getting tested and that there is some confusion around testing availability and procedures. Here’s the most important information you need now on this topic:

Public testing is not available at this time because testing resources are limited. To make sure that tests are available for those most in need, testing is focused on high-risk, seriously ill patients and health care workers who may have come in contact with the virus. This approach is consistent with the guidelines set by the Centers for Disease Control and Prevention and Indiana State Department of Health.

To slow the spread of the coronavirus (COVID-19), IU Health quickly created a 24/7 virtual screening center and trained more than 270 IU Health nurses to staff it. If you are experiencing symptoms or think you may have the virus, you should first get screened by using the free IU Health Virtual Visit app or by calling your doctor. Screening symptoms have recently been updated and include: a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea, or muscles aches within the past 14 days.

Q: Where can I find the latest, most accurate updates on the coronavirus (COVID-19)?

A: To provide you with the latest updates from the most trusted sources, we have created an online resource center that is updated regularly. There, you will find helpful information from our expert physicians about steps you can take to prevent the spread of the virus and how to get a free screening if you think you have it.

It’s important to know that at this time the best medical advice is simple: wash your hands and practice social distancing by staying at home, avoiding crowds and refraining from touching one another.

For additional, up-to-the-minute information and helpful information for keeping yourself and your family safe during this time, please follow us on Facebook and Twitter.

As always, our number one priority is to make sure you are safely cared for and also well-informed. We have created a quick survey for you to tell us which topics you’d find most relevant at this time.

It is my honor to lead the highly skilled and courageous women and men of IU Health. Through this challenging time, they have again and again gone beyond the call to do what comes naturally to them – to keep Indiana and all our communities safe and healthy. We will continue to do that until we’ve beaten this virus. And beat it we will. Because when 34,000 team members work together for a common goal, there’s nothing we can’t do.


Dennis Murphy
President and CEO

If you would like to support our efforts, IU Health is accepting donations to help fight the virus. Learn how you can make a real difference to the lives of many.

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