An update from Dennis Murphy, President of IU Health, on how we’re prioritizing your care and safety

April 23, 2020

To You, Our Valued Patients:

Rest assured that in times like these, Indiana University Health stands ready for whatever comes our way. Our frontline leaders and behind-the-scenes experts are changing procedures and continually innovating to meet the challenges of each new day.

COVID-19 continues to bring new challenges, and we recognize the scope of those challenges reaches beyond your physical health. We understand that you may be facing financial difficulties as a result of the measures taken by federal and state governments to slow the spread of the virus. Beginning the week of March 22, IU Health notified patients that we are providing a grace period on minimum monthly payments, and they could delay payment without consequence. As the pandemic continues, we are extending that grace period for an additional month. More information can be found in the IU Health Resource Center.

Answers to your top questions, based on your feedback

Q: How do I schedule a virtual visits appointment with a provider for healthcare not related to COVID-19?

A: As earlier reported, we have dramatically expanded our virtual visits for primary and specialty care. Our provider directory will help you find an IU Health physician who offers virtual visits. By calling the phone number listed in the provider directory, we will be able to find a time that works best for your schedule and answer any questions you may have about conducting an online appointment from your smartphone, tablet or computer.

Q: How do I get tested for COVID-19?

A: General public testing is not available at this time because testing resources are limited. If you are experiencing symptoms or think you may have the virus, you can use the free on-demand IU Health Virtual Visit app or call your primary care doctor to schedule a virtual appointment. Symptoms include a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea or muscle aches within the past 14 days. Once screened, you will be given an appropriate pathway for care.

We continue to increase testing availability week-by-week. To date, we’ve tested more than 14,500 healthcare workers and ill Hoosiers. Visit the IU Health Coronavirus Resource Center to learn more about the progress that has been made in COVID-19 testing.

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit or follow us on Facebook and Twitter.

Please know that we will always be there for you, and nothing will prevent this team from doing our job. Because it’s not just our job—it’s our purpose, and our mission. We won’t stop until all of us will be able to rest, assured.


Dennis Murphy
President and CEO

If you would like to support our efforts, IU Health is accepting donations to help fight the virus. Learn how you can make a real difference to the lives of many.

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