COVID-19 Update: Safely opening up more access to Primary Care

June 25, 2020

To You, Our Valued Patients:

As summer begins, and Indiana continues to make progress towards getting back on track, we’re starting to see what our “next normal” looks like.

When it comes to your health, the “next normal” means restarting the routines that help you take care of yourself and stay healthy and well. That includes annual exams for you and well-child visits for your kids.

As you maintain your best possible health, IU Health is here for you. We’re safely opening up more in-person appointments for Primary and Specialty Care, so you and your family don’t have to put off getting the care you need. Call your provider’s office, or use our directory to find a provider, to make your appointment.

Since March, we have also given patients the option to postpone minimum monthly payments without consequence, so they can focus on their health and other financial responsibilities. We will continue this practice through the week of July 5. This means our patients do not need to make minimum monthly payments until the end of July.

Answers to FAQs about making appointments for safe, highly skilled care

Q: Can I make an appointment with my primary care doctor or specialist?

A: We are ready to take care of you for any care you need, from annual check-ups with your primary care doctor to specialist visits with one of our top-ranked Cancer, Cardiology or Orthopedic specialists. We’re seeing patients through virtual visits or in-office appointments, based on your situation and comfort level. Call your doctor or find a provider and we will recommend a care setting based on your needs.

Q: What is the IU Health Safe Care Pledge?

A: The Safe Care Pledge is our commitment to ensuring the safety of our patients, team and communities. It includes:

  • A universal mask policy
  • Limited waiting room time
  • Social distancing
  • Continually disinfecting

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our online COVID-19 resource center or follow us on Facebook and Twitter.

We’re nearing the year’s midpoint, which always offers an opportunity to pause and reflect. This year, I am inspired by your resilience and the resilience of our team. We may not know what the future will bring, but I can assure you that IU Health will continue to be here for you.


Dennis Murphy
President and CEO

Share This Story

Related Services

Coronavirus (COVID-19)

Coronaviruses are a family of viruses that cause illness in humans and animals. COVID-19 is a disease caused by a virus named SARS-CoV-2. Find answers to symptoms, diagnosis and testing questions.