Good news from Dennis Murphy, President of IU Health

News & Trends

April 30, 2020

To You, Our Valued Patients:

Thank you for your continued confidence and trust in IU Health, and for your patience through the coronavirus outbreak. Though we do not know when we will arrive at “the new normal,” we are beginning to see an encouraging path forward for our patients and system of care.

As you may have heard last week, the State of Indiana is allowing hospitals and surgery centers to resume some elective surgeries. I am pleased to announce that IU Health is planning to resume some elective surgeries for our patients starting May 4. What does this mean for you?

If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule. As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.

We appreciate your patience as we work to reschedule appointments and care for the healthcare needs of all of our patients. Rest assured that our team will address any concerns you may have regarding your surgery prior to scheduling. If you have questions or your condition changes, please contact your physician’s office.

Answers to our patients’ frequently asked questions

Q: What is IU Health doing to continue to provide safe access to quality care during the coronavirus pandemic?

A: Our team will work with you to determine the best way to safely care for you, and we will do our very best to get you an appointment that best meets your needs.

As earlier reported, we have dramatically expanded our virtual visits for primary and specialty care. Our provider directory will help you find an IU Health physician who offers virtual visits. By calling the phone number listed in the provider directory, we will be able to find a time that works best for your schedule and answer any questions you may have about conducting an online appointment from your smartphone, tablet or computer.

Additionally, IU Health Urgent Care centers can see patients safely with brief, socially distanced waiting, so you can be in and out as quickly as possible. Find an urgent care location near you and save your spot in line.

Q: How do I get tested for COVID-19?

A: General public testing is not available at this time because testing resources are limited. If you are experiencing COVID-19 symptoms, or think you may have the virus, you can use the free on-demand IU Health Virtual Visit app or call your primary care doctor to schedule a virtual appointment. Symptoms include a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea or muscle aches within the past 14 days. Once screened, you will be given an appropriate pathway for care.

Visit the IU Health Coronavirus Resource Center to learn more about the progress that has been made in COVID-19 testing. And please stay vigilant in following the medical advice of expert physicians by practicing handwashing and social distancing.

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our online resource center or follow us on Facebook and Twitter.

The past few weeks have brought many changes, and there surely will be more changes in the weeks to come. We appreciate your ongoing patience, confidence and trust. Whatever comes our way, we will continue to do our absolute best for you, and your health and safety, rest assured.


Dennis Murphy
President and CEO

If you would like to support our efforts, IU Health is accepting donations to help fight the virus. Learn how you can make a real difference to the lives of many.

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