How we’re keeping waiting rooms safe for our patients

News & Trends

May 14, 2020

To You, Our Valued Patients:

There are hopeful signs that we are reaching a new phase in the coronavirus pandemic. At the same time, safety remains critically important. At IU Health, nothing is more important to us than your health and safety, today and each day moving forward.

In our latest survey, many of you shared concerns about visiting doctor’s offices, and whether it could expose you or your loved ones to COVID-19. Time spent in waiting rooms and whether other patients would be required to wear masks were at the forefront of those concerns.

We want to assure you that we are taking every precaution to make our spaces safe for all patients. We are diligently adapting our waiting room processes so that patients spend little or no time waiting to see a provider. Every patient is required to wear a mask, which we will provide. Virtual visits are also still an option for accessing care, with hundreds of highly skilled doctors across specialties available for virtual appointments. And we remain committed to listening to you and responding to your concerns.

Your questions about how IU Health is taking steps to keep patients safe

Q: What is IU Health doing to make sure I’m spending minimal time in a waiting room?

A: IU Health is working hard to significantly decrease—and in many cases, totally eliminate—the time spent in our waiting rooms. We are doing so by limiting the number of appointments at any given facility or office. If a patient does need to wait, our waiting rooms have been reconfigured to support social distancing.

Q: Are patients required to wear masks?

A: Yes, all patients are required to wear masks, which we provide at no cost.

Q: What else is IU Health doing to make it safe for me to get care?

A: In addition to minimizing wait times and requiring all patients to wear masks, all providers and patient-facing IU Health team members wear masks in IU Health doctor’s offices and facilities. We also continue to follow our strict policies and procedures for cleaning surfaces. Virtual visits remain a great option for many people, and we have hundreds of skilled doctors—in a variety of specialties, including primary care—who are able to see patients virtually.

As always, our number one priority is to make sure you are safely cared for and well-informed. We have created a quick survey for you to tell us how we can best serve you.

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our online COVID-19 resource center or follow us on Facebook and Twitter.

We are vigilantly monitoring the situation, and continuously adapting our plan and procedures to safely meet your needs. Rest assured, we will do everything possible to protect and care for you and your family.


Dennis Murphy
President and CEO

If you would like to support our efforts, IU Health is accepting donations to help fight the virus. Learn how you can make a real difference to the lives of many.

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