It’s Just What They Do

July 25, 2017

There’s a stack of notes on the corner of Nancy Verwers’ desk on the fourth floor of the transplant unit at IU Health University Hospital. The notes are from patients and they describe staff members who took care of them.

Words like “helpful,” “kind,” “caring,” “efficient,” and “cheerful” are written on the pages.

The words don’t surprise Verwers who has served as clinical manger for the past two years. She has worked at IU Health for 10 years. She and her husband Brent have a son, 15 and a daughter, 18.

“The compassion and the passion that the staff members have for taking care of their patients and members of their families is what I love about my job,” said Verwers, who commutes daily from Columbus, Ind. “It takes the entire transplant team to ensure that a life is honored and every one of them touches the patients’ lives in the same caring way,” she said.

She learned early on how that compassion overflows beyond routine patient care.

“When I first started as manager, there were a couple of patients with limited resources, and staff members went out and bought Christmas presents for the patients and their family members.”

Then there’s the nurse who finished her shift and came back at night to play cards with a patient whose family lived out of town. And it’s not unusual for staff members to bring favorite foods to patients or check in on them when they have been transferred to another hospital.

“I absolutely adore my staff,” said Verwers. “They just do what they do and they don’t think it’s anything out of the norm. It’s just what they do. It’s just who they are.”

-- By T.J. Banes, Associate Senior Journalist at IU Health.
Reach Banes via email at
T.J. Banes or on Twitter @tjbanes.

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