IU Health Arnett Hospital

IU Health Arnett Earns National Recognition For Patient-Centered Care

Highly Skilled

June 14, 2019

The National Committee for Quality Assurance (NCQA) announced that IU Health Arnett has received NCQA Patient-Centered Medical Home (PCHM) recognition for using evidence–based, patient-centered processes that focus on highly coordinated care and long-term, participative relationships. This recognition includes primary care medical offices located on Walter Scholer Drive, Greenbush Street, Sagamore Parkway West and in Otterbein, Frankfort and Monticello.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. PCHM facilities foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that IU Health Arnett has the tools, systems and resources to provide its patients with the right care, at the right time.”

To earn recognition, which is valid for three years, IU Health Arnett demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

“It takes an extraordinary amount of effort at all levels of the system to reach and maintain this designation,” stated Dan Neufelder, president of the west central region IU Health. “Reaching this designation is the result of several years of preparation and longstanding commitments to patient care through quality and process improvements as well as interdisciplinary collaboration.”

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