Robert Lynn: ‘All My Patients Are VIPs To Me’

October 23, 2017

He came from the hotel industry, a fancy Downtown hotel. He was a concierge and front desk agent.

Robert Lynn never changed the way he treated each guest – no matter who they were. In his eyes, the man staying one night with his wife was just as important as the celebrity in town for a concert.

When he came to IU Health seven years ago, he brought that same philosophy with him.

“I always say, ‘All my patients and families are VIPs to me,’” says Lynn, 32, senior guest relations associate. “I always try to put myself in their shoes.”

Lynn’s compassion stands out. After working at Riley Hospital for Children and then Methodist Hospital, Lynn came to IU Health Simon Cancer Center. For four years, he has worked welcoming patients with kindness and sincerity.

Lynn works in the cancer center’s surgery waiting area. He checks patients in, helps them fill out communication forms, answers questions and eases their nerves before surgery.

Once the patient is back for surgery, Lynn turns his attention to their families. He keeps in touch with a support nurse to update families on their loved one’s progress.

“He is stellar,” says Kehterina Kitkas, manager of IU Health guest relations and volunteer services. “One of the very best.”

Often, if Lynn isn’t in for a day or is on a break, patients will notice. “Is Robert gone?” they will ask. “Where is Robert?”

Lynn says he feels a kinship to his patients. His aunt passed away from cancer, multiple myeloma, several years ago. She was treated at Simon Cancer Center.

“I really relate to these families,” he says. “I just love making a difference and really impacting people.”

Outside of Simon Cancer Center: Lynn is married to Scott and the two have a Shih Tzu/poodle mix named Cody. Lynn went back to school three and a half years ago to get his journalism/public relations degree. He is set to graduate soon.

Bonus tidbit: Lynn is an avid music collector with more than 200 vinyl records and 5,000 MP3 files. “I probably have the most eclectic taste in music of anyone you’ve ever met,” he says. “Classical, oldies, jazz, disco, modern pop. I listen to everything.”

What his job takes: “Be very flexible. Nothing, especially in health care, is black and white,” he says. “There is always going to be a gray area. Be understanding and try to put yourself in their position. Remember, they are going through a difficult time.”

-- By Dana Benbow, Senior Journalist at IU Health.

Reach Benbow via email dbenbow@iuhealth.org or on Twitter @danabenbow.

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