Thrive by IU Health

November 05, 2020

We’re here to support you

We’re here to support you

To You, Our Valued Patients:

No matter what’s going on in the world, you deserve to access the highest quality of care when you need it and with convenience.

That’s why we recently increased the availability of appointments you can book online, so you can quickly and conveniently book virtual or in-person appointments with our highly skilled providers. Taking care of yourself is more important than ever, and it’s just one of the ways we’re here to offer support.

We are also here to help you access care, no matter what your financial situation might be. If you find yourself facing financial difficulties, please reach out. When you get a bill for past care, you can call the phone number on the bill to talk about flexible payment options and other financial assistance available at IU Health. Before you receive care, you can request a cost estimate or you can contact our Financial Assistance team to learn about how to apply for financial assistance.

FAQs about accessing the highest quality of care when you need it

Q: Can I make an appointment with my primary care doctor or specialist?

A: We are ready to take care of you for any care you need, from annual check-ups with your primary care doctor to specialist visits with one of our top-ranked Cancer, Cardiology or Orthopedic specialists. We’re seeing patients through virtual visits or in-office appointments, based on your situation and comfort level. Call your doctor or find a provider and we will recommend a care setting based on your needs.

Q: What is the IU Health Safe Care Pledge?

A: The Safe Care Pledge is our commitment to ensuring the safety of our patients, team and communities. It includes:

  • A universal mask policy
  • Limited waiting room time
  • Social distancing
  • Continually disinfecting

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, visit our COVID-19 Online Resource Center or follow us on Facebook and Twitter.

As always, our number one priority is to make sure you are safely cared for and also well-informed. We have created a quick survey for you to tell us which topics you’d find most relevant at this time.

When it comes to helping you maintain your health in light of the ongoing pandemic, our best medical advice continues to include frequent handwashing, social distancing, and when you aren’t able to social distance, wearing a mask. Please stay safe, and be well.


Dennis Murphy
President and CEO