IU Health North Hospital

Visiting

Family and friends are a part of the care team. Put patients first with these guidelines:

• Check for any unit-specific visitor guidelines in place
• All visitors under 14 years of age must be with an adult
• We only allow Mylar balloons
• Always clean your hands when entering and leaving the room

Thank you for keeping IU Health tobacco free.

All patients have the right to choose who visits them. Tell your nurse your specific wishes.

Helpful amenities

• Free, wireless internet access for patients and guests
• An ATM is located on the main floor in the hospital atrium
• Call 317.668.2042 for the information desk located in the atrium
• Reach the Patient Advocate supervisor at 317.688.2045. We will do everything we can to make sure your experience here is an exceptional one
• The Riley Cheer Guild Gift Shop is located in the IU Health Joe & Shelly Schwarz Cancer Center. Monday – Friday: 9 am – 4:30 pm

For more information on available Amenities at IU Health North Hospital

Medical emergencies in the hospital

The Rapid Response team is trained to help when a patient is rapidly declining. Anyone concerned about a patient’s condition in an urgent way may activate the Rapid Response team by dialing 8.2911 from the patient’s room.

Parking

Free parking is available on surface lots near each entrance to IU Health North Hospital. All visitors and guests are invited to park near our main entrance and to the north or south of the hospital in the free visitor parking lots.

If you need vehicle help while visiting our hospital, call 317.688.2911.

Chapel/Pastoral Services

At IU Health North Hospital, we know a hospital stay can be difficult and that spiritual care may help in the healing process. A clergy member or spiritual adviser with whom you have a relationship is always welcome to visit you during your hospital stay.

Hospital chaplains are always available to patients and family members; there is never a time that is inconvenient for a chaplain to respond to a need. To speak with one of our chaplains call 317.688.2000 and ask for Pastoral Services. You can also ask your nurse to call a chaplain for you at any time of the day or night.

Our interfaith chapel is located off the main lobby. The chapel provides a healing space for reflection, prayer, worship, sacraments and meditation.

Mail

For patients who choose to be listed in the patient directory, our Guest Relations department will deliver mail on days the U.S. Postal Service operates. Mail and flowers addressed to you will be delivered directly to your room. Your mailing address is:

Patient Name
IU Health North Hospital
11700 N. Meridian St.
Carmel, IN 46032

After you are released from the hospital, mail is returned to sender. Please take all outgoing mail to the welcome desk in our Atrium on the main floor.

Volunteers deliver flowers before 7 pm on weekdays and before 2 pm on weekends. If flowers arrive at the hospital after you have been discharged, they are returned to the florist for home delivery.

Your rights

The hospital has a process in place to provide a timely response to your complaint or grievance and has a duty to respond in a way that you can understand. You may share your complaint or grievance by contacting:

IU Health North Hospital
Patient advocate
T 317.688.2045

You may also register a complaint by contacting The Joint Commission online at jointcommission.org or the Indiana Department of Health at in.gov/health.

Questions or concerns about laboratory services may be addressed by contacting the College of American Pathologists at 866.236.7212.

Your privacy

If you have concerns about your privacy as a patient, contact:

IU Health Privacy Counsel Office
Fairbanks Hall, Suite 3100
340 W. 10th St.
Indianapolis, IN 46202
T 317.963.1940

Interpreters and communication assistance

Interpreters and translation services are available free of charge to non-English-speaking and deaf or hard-of-hearing patients and family members. Braille is included on essential hospital signage.

Patients using a Telecommunication Device for the Deaf (TDD)/Teletype (TTY) (a device available for deaf or hard-of-hearing patients) who wish to speak to someone with a standard telephone may call Relay Indiana at 800.743.3333.

Interpreting services are available 24 hours a day including video, over-the-phone, written and in-person services. Please tell a member of your care team if you or a family member need language interpretation services.

Getting ready to leave

Social workers and nurse care managers can share information about community resources, make referrals to community agencies and answer questions you may have about your health insurance benefits. These services are offered at no charge and are available 8 am – 5 pm, seven days a week. Please call 317.688.3760.

Appreciation

Thank your care team by sharing a compliment through one of our team member recognition programs. Ask your nurse how you can recognize IU Health North Hospital team members.