About the Survey
IU Health is committed to providing an exceptional experience to every patient.
As part of our commitment to our patients, IU Health publishes patient experience ratings and comments for our providers. IU Health also publishes patient experience ratings for locations. All ratings and comments are submitted by actual patients.
Who receives the survey?
We survey all patients who provide us a valid email and/or phone number within 24 to 48 hours after their visit. The nationally recognized Patient Experience Survey is independently conducted.
How are star ratings calculated?
The provider and location ratings are calculated by an average of responses to the “likelihood to recommend” question.
The survey for provider ratings was updated in January 2018. Responses to a previous "overall rating" question are used to calculate the score for surveys taken before that date.
In addition to an overall rating for providers, we also display a rating for providers based on responses to the following two survey questions:
- Did we spend enough time to discuss what matters most to you?
- Do we make it easy for you?
How are provider comments recorded?
As part of the survey, we ask patients "What is the primary reason for your score?". Before publishing, the comments are reviewed for profane, incoherent and defamatory language. Comments are also updated when necessary to remove personal health information (PHI).
Why don't we see patient ratings and comments for every provider or location?
We believe more data provides a more accurate picture. That’s why we require at least 30 patient surveys before we post ratings and comments for a provider or ratings for a location. Over time, the number of rated providers and locations will increase.