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Navigating a hospital and managing your own or your loved one’s health condition can have a profound effect on you and your family. 

When you choose Indiana University Health, you have access to a supportive team of people who are ready to help you meet these special challenges.

At most vulnerable times, we not only provide the best possible healthcare—we also anticipate you and your family’s needs. As partners in your health, we offer comfort, education and practical resources that can make life better for you and your family.

Family members are an important part of health and healing at Indiana University Health. Our philosophy of care is based on a partnership with patients and families.

Families are the experts about their loved one and a valued part of the healthcare team. We achieve the best patient outcomes by working together, employing everyone’s expertise on the subject that matters most: your loved one.

  1. Dignity and Respect. Treat everyone with dignity and respect. Acknowledge the perspectives and choices of patients and their families. Honor their knowledge, beliefs and values. In return, patients and families hear and honor healthcare provider’s knowledge, expertise and skill.  
  2. Information Sharing. Good communication among patients, families and healthcare providers is critical to effective healthcare. Medical professionals share complete, unbiased information with patients and families in a meaningful way. Patients and families share honest, complete information. 
  3. Participation. Patients and families are supported and encouraged to participate in care and decision-making in a way they find most comfortable. 
  4. Collaboration. Patients, families and healthcare professionals collaborate at all levels—at the bedside, the hospital and throughout the system—to ensure delivery of effective healthcare services.
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We approach care with the help of four guiding principles.

  1. Dignity and Respect. Treat everyone with dignity and respect. Acknowledge the perspectives and choices of patients and their families. Honor their knowledge, beliefs and values. In return, patients and families hear and honor healthcare provider’s knowledge, expertise and skill.  
  2. Information Sharing. Good communication among patients, families and healthcare providers is critical to effective healthcare. Medical professionals share complete, unbiased information with patients and families in a meaningful way. Patients and families share honest, complete information. 
  3. Participation. Patients and families are supported and encouraged to participate in care and decision-making in a way they find most comfortable. 
  4. Collaboration. Patients, families and healthcare professionals collaborate at all levels—at the bedside, the hospital and throughout the system—to ensure delivery of effective healthcare services.
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Connect With Us

Tell Us About Your Recent Experience

Listening to our patients and families helps us understand the experiences they have within our facilities and allows us to make decisions that serve them better.

 

We encourage you to take a moment to provide feedback and suggestions on how we could serve you and others better.

Send Feedback

Become a Patient Partner

IU Health keeps patients and families at the center of all we do. One way we do this is by engaging patients and families to partner with us in co-designing the healthcare experience at IU Health.

 
We provide multiple ways for patients and families to get involved, including sharing their feedback and opinions on a variety of healthcare topics, telling their stories, and even joining ongoing initiatives—all of which helps guide our decisions in areas that affect them. Please contact us if you are interested in participating as a patient partner.

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