Rights & Responsibilities

As a patient at Indiana University Health, you have the right:

  • To adequate, equitable and compassionate care
  • To be treated in a dignified and respectful manner
  • To be respected of cultural and personal values, beliefs and preferences
  • To religious and other spiritual services
  • To have a family member, friend or other individual present for emotional support
  • To not be discriminated based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression
  • To receive effective communication and information in a manner tailored to your age, language and ability to understand; this includes language interpretation and translation services, and services for vision, speech, hearing or cognitive impairments
  • To participate in decisions about care, treatment and services, which may include family and loved ones, as permitted by the patient or decision maker; this includes the development and implementation of an inpatient treatment or care plan, outpatient treatment or care plan, pain management plan and discharge plan
  • To be informed of outcomes of care, treatment and services, including unexpected outcomes
  • If unable to make decisions, to have a decision maker as defined in Indiana law; your decision maker then has the right to refuse care, treatment or services in accordance with law and regulation
  • To have family, a physician or other licensed practitioner promptly notified about admission to or discharge or transfer from the hospital
  • To give or withhold informed consent
  • To have rights protected and respected during research, investigation and clinical trials
  • To know who is providing the care, treatment and services
  • To have decisions addressed about care, treatment and services at the end of life
  • To be free from neglect, exploitation and verbal, mental, physical and sexual abuse
  • To have patient and family complaints reviewed by the hospital and to receive a response
  • To access protective and advocacy services

Access to your medical records

  • Generally, you have the right to read your medical record while you are a patient in the hospital, if a physician or designated healthcare professional is present.
  • After discharge, you have the right to obtain copies of your complete medical record unless your physician does not think this is medically advisable for you. Your complete medical record will not be available for approximately one week after discharge. You may obtain information about access to your medical records by contacting the Health Information Management department at 317.962.8670.
  • You can also access limited portions of your medical record through the My IU Health Patient Portal. To receive an invitation to create a patient portal account, please contact the support team at 317.963.1661 or myiuhealth@iuhealth.org.

    Confidentiality of records

    • Communication and records about your care will be treated confidentially.
    • You have the right to authorize in writing who may receive copies of your medical record, except as required by law.

    Privacy: personal and informational

    • You are entitled to privacy in treatment and in caring for your personal needs. This includes the right to be interviewed and examined in a surrounding designed to assure reasonable privacy. You have a right to an environment which preserves your dignity and contributes to a positive self-image.
    • You have the right to talk privately with anyone you wish (subject to hospital visiting regulations) unless your physician does not think this is medically advisable and has documented this reason in your medical record.
    • You have the right to take part in religious and/or social activities while in the hospital, unless your physician thinks these activities are not medically advisable.
    • You have the right to have a family member, friend or other individual be present for emotional support during the course of your stay. You also have the right to refuse to see visitors.

      Continuity of care

      • You will be instructed about how to continue your healthcare routine after you leave the hospital.
      • If transfer to another healthcare facility is necessary, you will receive an explanation as to why the transfer is required. You will be given assistance in making arrangements for transfer.

      Information about your hospital bill

      • You have the right to receive an explanation of your hospital bill except where prohibited by law.
      • Whenever possible, you will be notified when you are no longer eligible for insurance.
      • You may ask hospital staff to give you information about financial help for your hospital bill.

      Your Rights as a Patient

      As a patient at Indiana University Health, you have the right:

      • To adequate, equitable and compassionate care
      • To be treated in a dignified and respectful manner
      • To be respected of cultural and personal values, beliefs and preferences
      • To religious and other spiritual services
      • To have a family member, friend or other individual present for emotional support
      • To not be discriminated based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression
      • To receive effective communication and information in a manner tailored to your age, language and ability to understand; this includes language interpretation and translation services, and services for vision, speech, hearing or cognitive impairments
      • To participate in decisions about care, treatment and services, which may include family and loved ones, as permitted by the patient or decision maker; this includes the development and implementation of an inpatient treatment or care plan, outpatient treatment or care plan, pain management plan and discharge plan
      • To be informed of outcomes of care, treatment and services, including unexpected outcomes
      • If unable to make decisions, to have a decision maker as defined in Indiana law; your decision maker then has the right to refuse care, treatment or services in accordance with law and regulation
      • To have family, a physician or other licensed practitioner promptly notified about admission to or discharge or transfer from the hospital
      • To give or withhold informed consent
      • To have rights protected and respected during research, investigation and clinical trials
      • To know who is providing the care, treatment and services
      • To have decisions addressed about care, treatment and services at the end of life
      • To be free from neglect, exploitation and verbal, mental, physical and sexual abuse
      • To have patient and family complaints reviewed by the hospital and to receive a response
      • To access protective and advocacy services

      Access to your medical records

      • Generally, you have the right to read your medical record while you are a patient in the hospital, if a physician or designated healthcare professional is present.
      • After discharge, you have the right to obtain copies of your complete medical record unless your physician does not think this is medically advisable for you. Your complete medical record will not be available for approximately one week after discharge. You may obtain information about access to your medical records by contacting the Health Information Management department at 317.962.8670.
      • You can also access limited portions of your medical record through the My IU Health Patient Portal. To receive an invitation to create a patient portal account, please contact the support team at 317.963.1661 or myiuhealth@iuhealth.org.

        Confidentiality of records

        • Communication and records about your care will be treated confidentially.
        • You have the right to authorize in writing who may receive copies of your medical record, except as required by law.

        Privacy: personal and informational

        • You are entitled to privacy in treatment and in caring for your personal needs. This includes the right to be interviewed and examined in a surrounding designed to assure reasonable privacy. You have a right to an environment which preserves your dignity and contributes to a positive self-image.
        • You have the right to talk privately with anyone you wish (subject to hospital visiting regulations) unless your physician does not think this is medically advisable and has documented this reason in your medical record.
        • You have the right to take part in religious and/or social activities while in the hospital, unless your physician thinks these activities are not medically advisable.
        • You have the right to have a family member, friend or other individual be present for emotional support during the course of your stay. You also have the right to refuse to see visitors.

          Continuity of care

          • You will be instructed about how to continue your healthcare routine after you leave the hospital.
          • If transfer to another healthcare facility is necessary, you will receive an explanation as to why the transfer is required. You will be given assistance in making arrangements for transfer.

          Information about your hospital bill

          • You have the right to receive an explanation of your hospital bill except where prohibited by law.
          • Whenever possible, you will be notified when you are no longer eligible for insurance.
          • You may ask hospital staff to give you information about financial help for your hospital bill.

          At IU Health, we take care of each other always, ensuring everyone feels accepted and valued. We ask that all patients, team members, visitors and vendors follow the IU Health Community Agreement. This agreement serves as a guide to how we treat one another when in IU Health facilities and/or when IU Health services are being provided.

          As a patient, team member, visitor and/or vendor at IU Health, I will give and receive:

          • Truthful words
          • Care and concern
          • Compassion
          • Dignity and respect

          I am responsible for what I say and how I act. If I do not uphold this agreement, someone will connect with me to discuss options for my departure.

          IU Health Community Agreement

          At IU Health, we take care of each other always, ensuring everyone feels accepted and valued. We ask that all patients, team members, visitors and vendors follow the IU Health Community Agreement. This agreement serves as a guide to how we treat one another when in IU Health facilities and/or when IU Health services are being provided.

          As a patient, team member, visitor and/or vendor at IU Health, I will give and receive:

          • Truthful words
          • Care and concern
          • Compassion
          • Dignity and respect

          I am responsible for what I say and how I act. If I do not uphold this agreement, someone will connect with me to discuss options for my departure.

          Your healthcare is a cooperative effort among you, your physician and the hospital staff. In addition to your rights, the expectation is that you will assume the following responsibilities to the best of your ability. You are responsible for:

          • Following the hospital’s rules and regulations as explained to you or as described in printed material, including that our spaces are weapons-free environments
          • Providing a complete and accurate medical history when requested to do so
          • Telling the physician or nurse if you do not understand your treatment or if you do not understand what you are expected to do
          • Following the recommendations and advice given by your physician (or healthcare team) about your treatment
          • Paying your hospital bill or telling the hospital if you cannot pay the bill so that other arrangements can be made
          • Being considerate of other patients and of hospital staff and property
          • Reporting unexpected changes in your condition to your physician
          • Taking no photographs, video or audio recordings of patients or staff without their permission

          Your Responsibilities as a Patient

          Your healthcare is a cooperative effort among you, your physician and the hospital staff. In addition to your rights, the expectation is that you will assume the following responsibilities to the best of your ability. You are responsible for:

          • Following the hospital’s rules and regulations as explained to you or as described in printed material, including that our spaces are weapons-free environments
          • Providing a complete and accurate medical history when requested to do so
          • Telling the physician or nurse if you do not understand your treatment or if you do not understand what you are expected to do
          • Following the recommendations and advice given by your physician (or healthcare team) about your treatment
          • Paying your hospital bill or telling the hospital if you cannot pay the bill so that other arrangements can be made
          • Being considerate of other patients and of hospital staff and property
          • Reporting unexpected changes in your condition to your physician
          • Taking no photographs, video or audio recordings of patients or staff without their permission

          If you have questions, suggestions or concerns about your care, please notify your nurse or physician. If your concerns are not managed to your satisfaction, please call:

          During the evening, night and weekend hours, ask your nurse to contact the associate administrator.

          If you believe that you have been mistreated, denied services or discriminated against in any aspect of services because of a handicap, you may file a grievance. A patient advocate is available to assist you with that process. A written response will be provided upon request.

          You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.246.8909 .

          You may also contact The Joint Commission by visiting jointcommission.org.

          Español

          ATENCIÓN: Si usted habla Español, tenemos servicios de asistencia idiomática a su disposición, sin cargo. Por favor, comuníquele al personal que necesita un intérprete.

          Français

          ATTENTION : Si vous parlez français, des services d'assistance linguistique gratuits vous sont disponibles. Veuillez signaler à un membre du personnel que vous avez besoin d'un interprète.

          ျမန္မာ

          သတိျပဳရန္။ ။ အကယ္၍ သင္သည္ ျမန္မာ လိိုေျပာပါက ဘာသာစကားဆိုင္ရာအကူအညီ ဝန္ေဆာင္မႈကိို အခမဲ့ ရႏိုင္ပါသည္။ စကားျပန္တစ္ဦးလိိုအပ္ေၾကာင္းကို ေၾကးဇူးျပဳၿပီး ဝန္ထမ္းတစ္ဦးဦးကို ေျပာျပပါ။

          Pennsilfaanisch Deitsch

          ACHTUNG: Wenn Sie sprechen Pennsilfaanisch Deitsch, Übersetzungsdienste sind gratis für Sie vorhanden. Bitte sagen Sie einem Mitarbeiter dass Sie einen Interpreter benötigen.

          中文

          注意:如果您说中文,我们可为您提供免费的语言帮助服务。请您告诉工作人员您需要一位口语翻译。

          Nederlands

          AANDACHT: Als je Nederlands spreekt, zijn de taal assistentie diensten gratis beschikbaar voor jou. Gelieve een van onze werknemers te vertellen dat je een tolk nodig hebt.

          Deutsch

          ACHTUNG: Wenn Sie lieber Deutsch sprechen, sind Übersetzungsdienste gratis für Sie vorhanden. Bitte sagen Sie einem Mitarbeiter dass Sie einen Interpreter benötigen.

          Hakha

          NGAIHMANH: Hakha holh hmanmi na si ahcun, holh bawmh rianttuannak, man pek haulo, nangmah caah an i manh ko lai. Zangfah tein zung rianttuantu kha holh let na hau tiah chim.

          日本語

          お知らせ:日本語を話される方は言語補助サービスを無料にてご利用頂けます。通訳が必要な方はスタッフにその旨をお伝えください。

          w>[h.yvD>³Aerh>uwdRunDusdmM.AySRusdmxHw>tw>&J.w>usJRAvXtwvXmbl.vXmphRwz.Atd.0JvXe*D>M.vDR²A0Ho;plRwJb. ySRb.rlb.'gw*R*RAvXevd.b.ySRw*RAvXtuusdmxHw>At*h>M.wuh>²A

          한국인

          주의:를 하시면한국인통역 지원 서비스를 무료로 받으실 수 있습니다. 통역사를

          이용하시려면 직원에게 말씀해주십시오.

          Pусский

          ВНИМАНИЕ: Если вы говорите на pусский, вам будут предоставлены бесплатные переводческие услуги. Пожалуйста, сообщите сотруднику, что вам нужен переводчик

          Tagalog

          PAUNAWA. Kung ang gamit mong wikà ay Tagalog, mayroóng libreng tulong sa wikà para sa iyó. Magsabi lamang sa isáng kawani na kailangan mo ng tagasalin.

          Tiếng Việt

          CHÚ Ý: Nếu quý vị nói Tiếng Việt, sẽ có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Hãy nói cho thành nhân viên biết nếu quý vị cần người thông ngôn.

          العربية

          انتباه : إنْ كنت تتكلم اللغة ( العربية)، فإنه تتوفر لدينا خدمات اللغة بالمجّان. يُرجى إخبار أحد

          أعضاء فريقنا إن كنت بحاجة لمترجم فوريّ ..

          हिंदी

          ध्यान दें: यदि आप हिंदी भाषा बोलते हैं, तो आप के लिए भाषा सहायता सेवाएँ नि:शुल्क, उपलब्ध हैं। कृपया किसी स्टाफ सदस्य को बताएँ कि आपको एक दुभाषिये की जरूरत है।

          ਪੰਜਾਬੀ

          ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਭਾਸ਼ਾ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਤੁਹਾਡੇ ਲਈ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਮੁਫ਼ਤ ਵਿਚ ਉਪਲੱਬਧ ਹਨ। ਕਿਰਪਾ ਕਰਕੇ ਕਿਸੇ ਸਟਾਫ਼ ਮੈਂਬਰ ਨੂੰ ਦੱਸੋ ਕਿ ਤੁਹਾਨੂੰ ਇਕ ਅਨੁਵਾਦਕ ਚਾਹੀਦਾ ਹੈ।

          Contact

          If you have questions, suggestions or concerns about your care, please notify your nurse or physician. If your concerns are not managed to your satisfaction, please call:

          During the evening, night and weekend hours, ask your nurse to contact the associate administrator.

          If you believe that you have been mistreated, denied services or discriminated against in any aspect of services because of a handicap, you may file a grievance. A patient advocate is available to assist you with that process. A written response will be provided upon request.

          You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.246.8909 .

          You may also contact The Joint Commission by visiting jointcommission.org.

          Español

          ATENCIÓN: Si usted habla Español, tenemos servicios de asistencia idiomática a su disposición, sin cargo. Por favor, comuníquele al personal que necesita un intérprete.

          Français

          ATTENTION : Si vous parlez français, des services d'assistance linguistique gratuits vous sont disponibles. Veuillez signaler à un membre du personnel que vous avez besoin d'un interprète.

          ျမန္မာ

          သတိျပဳရန္။ ။ အကယ္၍ သင္သည္ ျမန္မာ လိိုေျပာပါက ဘာသာစကားဆိုင္ရာအကူအညီ ဝန္ေဆာင္မႈကိို အခမဲ့ ရႏိုင္ပါသည္။ စကားျပန္တစ္ဦးလိိုအပ္ေၾကာင္းကို ေၾကးဇူးျပဳၿပီး ဝန္ထမ္းတစ္ဦးဦးကို ေျပာျပပါ။

          Pennsilfaanisch Deitsch

          ACHTUNG: Wenn Sie sprechen Pennsilfaanisch Deitsch, Übersetzungsdienste sind gratis für Sie vorhanden. Bitte sagen Sie einem Mitarbeiter dass Sie einen Interpreter benötigen.

          中文

          注意:如果您说中文,我们可为您提供免费的语言帮助服务。请您告诉工作人员您需要一位口语翻译。

          Nederlands

          AANDACHT: Als je Nederlands spreekt, zijn de taal assistentie diensten gratis beschikbaar voor jou. Gelieve een van onze werknemers te vertellen dat je een tolk nodig hebt.

          Deutsch

          ACHTUNG: Wenn Sie lieber Deutsch sprechen, sind Übersetzungsdienste gratis für Sie vorhanden. Bitte sagen Sie einem Mitarbeiter dass Sie einen Interpreter benötigen.

          Hakha

          NGAIHMANH: Hakha holh hmanmi na si ahcun, holh bawmh rianttuannak, man pek haulo, nangmah caah an i manh ko lai. Zangfah tein zung rianttuantu kha holh let na hau tiah chim.

          日本語

          お知らせ:日本語を話される方は言語補助サービスを無料にてご利用頂けます。通訳が必要な方はスタッフにその旨をお伝えください。

          w>[h.yvD>³Aerh>uwdRunDusdmM.AySRusdmxHw>tw>&J.w>usJRAvXtwvXmbl.vXmphRwz.Atd.0JvXe*D>M.vDR²A0Ho;plRwJb. ySRb.rlb.'gw*R*RAvXevd.b.ySRw*RAvXtuusdmxHw>At*h>M.wuh>²A

          한국인

          주의:를 하시면한국인통역 지원 서비스를 무료로 받으실 수 있습니다. 통역사를

          이용하시려면 직원에게 말씀해주십시오.

          Pусский

          ВНИМАНИЕ: Если вы говорите на pусский, вам будут предоставлены бесплатные переводческие услуги. Пожалуйста, сообщите сотруднику, что вам нужен переводчик

          Tagalog

          PAUNAWA. Kung ang gamit mong wikà ay Tagalog, mayroóng libreng tulong sa wikà para sa iyó. Magsabi lamang sa isáng kawani na kailangan mo ng tagasalin.

          Tiếng Việt

          CHÚ Ý: Nếu quý vị nói Tiếng Việt, sẽ có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Hãy nói cho thành nhân viên biết nếu quý vị cần người thông ngôn.

          العربية

          انتباه : إنْ كنت تتكلم اللغة ( العربية)، فإنه تتوفر لدينا خدمات اللغة بالمجّان. يُرجى إخبار أحد

          أعضاء فريقنا إن كنت بحاجة لمترجم فوريّ ..

          हिंदी

          ध्यान दें: यदि आप हिंदी भाषा बोलते हैं, तो आप के लिए भाषा सहायता सेवाएँ नि:शुल्क, उपलब्ध हैं। कृपया किसी स्टाफ सदस्य को बताएँ कि आपको एक दुभाषिये की जरूरत है।

          ਪੰਜਾਬੀ

          ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਭਾਸ਼ਾ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਤੁਹਾਡੇ ਲਈ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਮੁਫ਼ਤ ਵਿਚ ਉਪਲੱਬਧ ਹਨ। ਕਿਰਪਾ ਕਰਕੇ ਕਿਸੇ ਸਟਾਫ਼ ਮੈਂਬਰ ਨੂੰ ਦੱਸੋ ਕਿ ਤੁਹਾਨੂੰ ਇਕ ਅਨੁਵਾਦਕ ਚਾਹੀਦਾ ਹੈ।