Rights & Responsibilities

As a patient at Indiana University Health, you have the right:

To adequate, equitable and compassionate care
To be treated in a dignified and respectful manner
To be respected of cultural and personal values, beliefs and preferences
To religious and other spiritual services
To have a family member, friend or other individual present for emotional support
To not be discriminated based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression
To receive effective communication and information in a manner tailored to your age, language and ability to understand; this includes language interpretation and translation services, and services for vision, speech, hearing or cognitive impairments
To participate in decisions about care, treatment and services, which may include family and loved ones, as permitted by the patient or decision maker; this includes the development and implementation of an inpatient treatment or care plan, outpatient treatment or care plan, pain management plan and discharge plan
To be informed of outcomes of care, treatment and services, including unexpected outcomes
If unable to make decisions, to have a decision maker as defined in Indiana law; your decision maker then has the right to refuse care, treatment or services in accordance with law and regulation
To have family, a physician or other licensed practitioner promptly notified about admission to or discharge or transfer from the hospital
To give or withhold informed consent
To have rights protected and respected during research, investigation and clinical trials
To know who is providing the care, treatment and services
To have decisions addressed about care, treatment and services at the end of life
To be free from neglect, exploitation and verbal, mental, physical and sexual abuse
To have patient and family complaints reviewed by the hospital and to receive a response
To access protective and advocacy services

Access to your medical records

Generally, you have the right to read your medical record while you are a patient in the hospital, if a physician or designated healthcare professional is present.
After discharge, you have the right to obtain copies of your complete medical record unless your physician does not think this is medically advisable for you. Your complete medical record will not be available for approximately one week after discharge. You may obtain information about access to your medical records by contacting the Health Information Management department at 317.962.8670.
You can also access limited portions of your medical record through the My IU Health Patient Portal. To receive an invitation to create a patient portal account, please contact the support team at 317.963.1661 or myiuhealth@iuhealth.org.

Confidentiality of records

Communication and records about your care will be treated confidentially.
You have the right to authorize in writing who may receive copies of your medical record, except as required by law.

Privacy: personal and informational

You are entitled to privacy in treatment and in caring for your personal needs. This includes the right to be interviewed and examined in a surrounding designed to assure reasonable privacy. You have a right to an environment which preserves your dignity and contributes to a positive self-image.
You have the right to talk privately with anyone you wish (subject to hospital visiting regulations) unless your physician does not think this is medically advisable and has documented this reason in your medical record.
You have the right to take part in religious and/or social activities while in the hospital, unless your physician thinks these activities are not medically advisable.
You have the right to have a family member, friend or other individual be present for emotional support during the course of your stay. You also have the right to refuse to see visitors.

Continuity of care

You will be instructed about how to continue your healthcare routine after you leave the hospital.
If transfer to another healthcare facility is necessary, you will receive an explanation as to why the transfer is required. You will be given assistance in making arrangements for transfer.

Information about your hospital bill

You have the right to receive an explanation of your hospital bill except where prohibited by law.
Whenever possible, you will be notified when you are no longer eligible for insurance.
You may ask hospital staff to give you information about financial help for your hospital bill.

Your Rights as a Patient

As a patient at Indiana University Health, you have the right:

To adequate, equitable and compassionate care
To be treated in a dignified and respectful manner
To be respected of cultural and personal values, beliefs and preferences
To religious and other spiritual services
To have a family member, friend or other individual present for emotional support
To not be discriminated based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression
To receive effective communication and information in a manner tailored to your age, language and ability to understand; this includes language interpretation and translation services, and services for vision, speech, hearing or cognitive impairments
To participate in decisions about care, treatment and services, which may include family and loved ones, as permitted by the patient or decision maker; this includes the development and implementation of an inpatient treatment or care plan, outpatient treatment or care plan, pain management plan and discharge plan
To be informed of outcomes of care, treatment and services, including unexpected outcomes
If unable to make decisions, to have a decision maker as defined in Indiana law; your decision maker then has the right to refuse care, treatment or services in accordance with law and regulation
To have family, a physician or other licensed practitioner promptly notified about admission to or discharge or transfer from the hospital
To give or withhold informed consent
To have rights protected and respected during research, investigation and clinical trials
To know who is providing the care, treatment and services
To have decisions addressed about care, treatment and services at the end of life
To be free from neglect, exploitation and verbal, mental, physical and sexual abuse
To have patient and family complaints reviewed by the hospital and to receive a response
To access protective and advocacy services

Access to your medical records

Generally, you have the right to read your medical record while you are a patient in the hospital, if a physician or designated healthcare professional is present.
After discharge, you have the right to obtain copies of your complete medical record unless your physician does not think this is medically advisable for you. Your complete medical record will not be available for approximately one week after discharge. You may obtain information about access to your medical records by contacting the Health Information Management department at 317.962.8670.
You can also access limited portions of your medical record through the My IU Health Patient Portal. To receive an invitation to create a patient portal account, please contact the support team at 317.963.1661 or myiuhealth@iuhealth.org.

Confidentiality of records

Communication and records about your care will be treated confidentially.
You have the right to authorize in writing who may receive copies of your medical record, except as required by law.

Privacy: personal and informational

You are entitled to privacy in treatment and in caring for your personal needs. This includes the right to be interviewed and examined in a surrounding designed to assure reasonable privacy. You have a right to an environment which preserves your dignity and contributes to a positive self-image.
You have the right to talk privately with anyone you wish (subject to hospital visiting regulations) unless your physician does not think this is medically advisable and has documented this reason in your medical record.
You have the right to take part in religious and/or social activities while in the hospital, unless your physician thinks these activities are not medically advisable.
You have the right to have a family member, friend or other individual be present for emotional support during the course of your stay. You also have the right to refuse to see visitors.

Continuity of care

You will be instructed about how to continue your healthcare routine after you leave the hospital.
If transfer to another healthcare facility is necessary, you will receive an explanation as to why the transfer is required. You will be given assistance in making arrangements for transfer.

Information about your hospital bill

You have the right to receive an explanation of your hospital bill except where prohibited by law.
Whenever possible, you will be notified when you are no longer eligible for insurance.
You may ask hospital staff to give you information about financial help for your hospital bill.

At IU Health, we take care of each other always, ensuring everyone feels accepted and valued. We ask that all patients, team members, visitors and vendors follow the IU Health Community Agreement. This agreement serves as a guide to how we treat one another when in IU Health facilities and/or when IU Health services are being provided.

As a patient, team member, visitor and/or vendor at IU Health, I will give and receive:

Truthful words
Care and concern
Compassion
Dignity and respect

I am responsible for what I say and how I act. If I do not uphold this agreement, someone will connect with me to discuss options for my departure.

IU Health Community Agreement

At IU Health, we take care of each other always, ensuring everyone feels accepted and valued. We ask that all patients, team members, visitors and vendors follow the IU Health Community Agreement. This agreement serves as a guide to how we treat one another when in IU Health facilities and/or when IU Health services are being provided.

As a patient, team member, visitor and/or vendor at IU Health, I will give and receive:

Truthful words
Care and concern
Compassion
Dignity and respect

I am responsible for what I say and how I act. If I do not uphold this agreement, someone will connect with me to discuss options for my departure.

Your healthcare is a cooperative effort among you, your physician and the hospital staff. In addition to your rights, the expectation is that you will assume the following responsibilities to the best of your ability. You are responsible for:

Following the hospital’s rules and regulations as explained to you or as described in printed material, including that our spaces are weapons-free environments
Providing a complete and accurate medical history when requested to do so
Telling the physician or nurse if you do not understand your treatment or if you do not understand what you are expected to do
Following the recommendations and advice given by your physician (or healthcare team) about your treatment
Paying your hospital bill or telling the hospital if you cannot pay the bill so that other arrangements can be made
Being considerate of other patients and of hospital staff and property
Reporting unexpected changes in your condition to your physician
Taking no photographs, video or audio recordings of patients or staff without their permission

Your Responsibilities as a Patient

Your healthcare is a cooperative effort among you, your physician and the hospital staff. In addition to your rights, the expectation is that you will assume the following responsibilities to the best of your ability. You are responsible for:

Following the hospital’s rules and regulations as explained to you or as described in printed material, including that our spaces are weapons-free environments
Providing a complete and accurate medical history when requested to do so
Telling the physician or nurse if you do not understand your treatment or if you do not understand what you are expected to do
Following the recommendations and advice given by your physician (or healthcare team) about your treatment
Paying your hospital bill or telling the hospital if you cannot pay the bill so that other arrangements can be made
Being considerate of other patients and of hospital staff and property
Reporting unexpected changes in your condition to your physician
Taking no photographs, video or audio recordings of patients or staff without their permission

If you have questions, suggestions or concerns about your care, please notify your nurse or physician. If your concerns are not managed to your satisfaction, please call:

IU Health Ambulatory Services: 317.962.3262
IU Health Ambulatory Surgery Centers: 317.944.9265
IU Health Arnett Hospital: 765.838.4297 or 765.838.6094
IU Health Arnett Physicians: 765.838.4150
IU Health Ball Memorial Hospital: 765.747.4488 or 765.747.8420
IU Health Ball Memorial Physicians: Contact the practice manager.
IU Health Bedford Hospital: 812.276.4577 or 812.277.3890
IU Health Blackford: 765.331.5096
IU Health Bloomington Hospital: 812.353.9556
IU Health Frankfort Hospital: 765.838.4297
IU Health Jay Hospital: 260.726.1830
IU Health Methodist Hospital: 317.962.3262 or 317.962.9270
IU Health Morgan: 317.962.9270
IU Health North Hospital: 317.688.2045
IU Health Paoli Hospital: 812.723.7593
IU Health Physicians: 317.962.1111
IU Health Saxony Hospital: 317.688.2045
IU Health Southern Indiana Physicians: 812.353.2392
IU Health Tipton Hospital: 765.675.8564
IU Health University Hospital: 317.944.8265
IU Health West Hospital: 317.217.3183
IU Health White Memorial Hospital: 765.838.6094
Riley Hospital for Children at IU Health: 317.944.6637

During the evening, night and weekend hours, ask your nurse to contact the associate administrator.

If you believe that you have been mistreated, denied services or discriminated against in any aspect of services because of a handicap, you may file a grievance. A patient advocate is available to assist you with that process. A written response will be provided upon request.

You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.246.8909 .

You may also contact The Joint Commission by visiting jointcommission.org.

Spanish

Español

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Deutsch

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Hakha Chin

Hakha

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Pennsylvania Dutch

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Japanese

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Karen

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Korean

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Tagalog

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Vietnamese

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