Patient Advocacy

We are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you voice your concerns, compliments or suggestions. At your request, your patient advocate can:

  • Serve as a link to communicate with physicians or staff.
  • Help you access information.
  • Look into your concerns and questions.
  • Allow your comments to help make IU Health the best it can be.

Your patient advocate always respects your right to privacy and will maintain your confidentiality.

Please contact us if:

  • Our colleagues provided great service, and you want to be sure they know it.
  • You have a suggestion about how we can better serve you or other patients.
  • Something happened at your hospital that did not meet your expectations.
  • You have concerns or questions regarding patient rights or responsibilities.

Contact

Office of Civil Rights
Regional Manager
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
Phone: 312.886.2359
Fax: 312.886.1807
TDD: 312.353.5693

HIPAA Privacy & Security Concerns

Office of Civil Rights
Regional Manager
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
Phone: 312.886.2359
Fax: 312.886.1807
TDD: 312.353.5693

Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312.644.4227

Medicare and Medicaid Billing Concerns

Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312.644.4227

The Joint Commission
jointcomission.org

You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.248.8909.

Patient Safety or Quality of Care Concerns

The Joint Commission
jointcomission.org

You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.248.8909.

Concerns regarding compliance with federal health care regulations/corporate integrity:

Corporate Compliance & HIPAA
I-65 at 21st Street, W 338
P.O. Box 1367
Indianapolis, IN 46206-1367
Phone: 317.962.1425
Fax: 317.962.0304

IU Health Team Member Contacts

Concerns regarding compliance with federal health care regulations/corporate integrity:

Corporate Compliance & HIPAA
I-65 at 21st Street, W 338
P.O. Box 1367
Indianapolis, IN 46206-1367
Phone: 317.962.1425
Fax: 317.962.0304