Patient Advocacy

If you have questions, suggestions or concerns about your care, please notify your nurse or physician. If your concerns are not managed to your satisfaction, please call:

During the evening, night and weekend hours, ask your nurse to contact the associate administrator.

If you believe that you have been mistreated, denied services or discriminated against in any aspect of services because of a handicap, you may file a grievance. A patient advocate is available to assist you with that process. A written response will be provided upon request.

You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.246.8909.

You may also contact The Joint Commission by visiting jointcomission.org.

We are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you help you voice your concerns, compliments, or suggestions. At your request, your patient advocate can:

  • Serve as a link to communicate with physicians or staff.
  • Help you access information.
  • Look into your concerns and questions.
  • Allow your comments to help make IU Health the best it can be.

Your patient advocate and patient relations consultant always respects your right to privacy and will maintain your confidentiality.

Patient Safety or Quality of Care Concerns

If you have questions, suggestions or concerns about your care, please notify your nurse or physician. If your concerns are not managed to your satisfaction, please call:

During the evening, night and weekend hours, ask your nurse to contact the associate administrator.

If you believe that you have been mistreated, denied services or discriminated against in any aspect of services because of a handicap, you may file a grievance. A patient advocate is available to assist you with that process. A written response will be provided upon request.

You should also be aware that you can lodge a complaint directly with the Indiana Department of Health by visiting in.gov/health or by calling 800.246.8909.

You may also contact The Joint Commission by visiting jointcomission.org.

We are committed to giving high quality, compassionate care to our patients. Our goal is to meet and exceed the expectations of our patients and their families. Patient advocates are here to help you help you voice your concerns, compliments, or suggestions. At your request, your patient advocate can:

  • Serve as a link to communicate with physicians or staff.
  • Help you access information.
  • Look into your concerns and questions.
  • Allow your comments to help make IU Health the best it can be.

Your patient advocate and patient relations consultant always respects your right to privacy and will maintain your confidentiality.

IU Health Privacy
340 W. 10th Street, Suite 3100
Indianapolis, IN 46202
317.963.1940

Office for Civil Rights
U.S. Department of Health and Human Services
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
T 800.368.1019
TDD 800.537.7697
hhs.gov/ocr

HIPAA Privacy & Security Concerns

IU Health Privacy
340 W. 10th Street, Suite 3100
Indianapolis, IN 46202
317.963.1940

Office for Civil Rights
U.S. Department of Health and Human Services
233 North Michigan Avenue, Suite 240
Chicago, IL 60601
T 800.368.1019
TDD 800.537.7697
hhs.gov/ocr

Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312.886.6432

Indiana Health Coverage Programs (IHCP) Customer Service
Phone: 1.800.457.4584

Medicare and Medicaid Billing Concerns

Centers for Medicare and Medicaid Services
Chicago Regional Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601-5519
Phone: 312.886.6432

Indiana Health Coverage Programs (IHCP) Customer Service
Phone: 1.800.457.4584

Concerns regarding compliance with federal healthcare regulations/corporate integrity:

Corporate Compliance
Indiana University Health, Fairbanks Hall
340 W. 10th Street, Suite 3200
Indianapolis, IN 46202
Phone 317.962.1425
Fax 317.962.0304
IUHCorpCompliance@IUHealth.org

HIPAA Privacy and & Security Concerns
Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
233. N. Michigan Ave., Suite 240
Chicago, IL 60601
Customer Response Center: 800.368.1019
Fax: 202.619.3818
TDD: 800.537.7697
Email: ocrmail@hhs.gov

IU Health Team Member Contacts

Concerns regarding compliance with federal healthcare regulations/corporate integrity:

Corporate Compliance
Indiana University Health, Fairbanks Hall
340 W. 10th Street, Suite 3200
Indianapolis, IN 46202
Phone 317.962.1425
Fax 317.962.0304
IUHCorpCompliance@IUHealth.org

HIPAA Privacy and & Security Concerns
Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
233. N. Michigan Ave., Suite 240
Chicago, IL 60601
Customer Response Center: 800.368.1019
Fax: 202.619.3818
TDD: 800.537.7697
Email: ocrmail@hhs.gov