Coronavirus (COVID-19) Resource Center
Find the latest resources and information about COVID-19
We remain committed to providing you the highest quality of care. Nothing is more important to us than your health and safety, especially in times like these.
We will provide helpful information from our expert physicians about steps you can take to prevent the spread of the virus and how to get a free screening if you think you have it.
Get Started with Virtual Visits
The care you need from your home
Getting the care you need without leaving home can bring peace of mind. We offer virtual care for many of your health care needs.
We're Here for You
Safely offering highest quality of care
We at IU Health are here to provide the highest level of care at all times … whether the need is personal or community-wide.
Would you like to use our COVID-19 symptom checker?
Frequently Asked Questions About Coronavirus (COVID-19)
Symptoms & Diagnosis
What are the symptoms of COVID-19?
COVID-19 symptoms include but are not limited to: new cough, fever, shortness of breath, sore throat, vomiting, diarrhea or muscle aches.
What should I do if I think I have COVID-19?
Stay home except for medical appointments. People who are mildly ill with COVID-19 are able to isolate at home during their illness. This means that you should restrict activities outside your home, except for medical care. Do not go to work, school or public areas, and you should avoid public transportation, ride-sharing or taxis while sick.
If you have a medical appointment, call your healthcare provider ahead of time and tell them that you have or that you may have COVID-19. This will help your healthcare provider’s office to take steps to take precautions to keep other people from being exposed or getting sick.
When should I see a doctor?
If you are experiencing any of the COVID-19 symptoms and have possibly been exposed to the virus, you should contact your healthcare provider. Before your appointment, call ahead to let your provider know if you’ve recently traveled to an area with ongoing spread and which symptoms you have developed.
IU Health provides free screening for COVID-19 via our virtual visits app where people currently located in Indiana are able to review symptoms with a healthcare provider. The team will recommend and facilitate appropriate pathways for care and will provide direct access and communication with local hospitals as medically appropriate.
When should I consider COVID-19 screening?
If you have a new onset of viral or flu-like symptoms including but not limited to cough, fever, shortness of breath, sore throat, vomiting, diarrhea or muscle aches within the past 14 days, you should consider getting screened.
What should I do if I have been diagnosed with COVID-19?
Stay home except for medical appointments. People who are mildly ill with COVID-19 are able to isolate at home during their illness. This means that you should restrict activities outside your home, except for medical care. Do not go to work, school or public areas, and you should avoid public transportation, ride sharing or taxis while sick.
Stay away from others as much as possible, including in your home. Try to stay in a specific room and away from other people in your home.
Avoid sharing personal household items, and wash items thoroughly after use with soap and water.
How do I get tested for COVID-19?
General public testing through IU Health is not available at this time because testing resources are limited. If you are experiencing symptoms or think you may have the virus, you can use the free IU Health Virtual Visit app or call your doctor to be screened.
Symptoms include a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea, or muscles aches within the past 14 days. Once screened, you will be given an appropriate pathway for care.
View Details on Free Screening through Virtual Visits
Is IU Health COVID-19 testing open to the general public?
No, not currently. IU Health continues to look at other testing pathways to serve the community.
Can I get tested for COVID-19 in one of your labs?
General public testing is not available at this time because testing resources are limited. To make sure that tests are available for those most in need, testing is focused on high-risk, seriously ill patients and health care workers who may have come in contact with the virus. For those who screen positive and meet the testing criteria, IU Health offers remote specimen collection sites to minimize the risk of exposure to others.
What is the cash price for the COVID-19 test?
The cash price for the COVID-19 diagnostic test (U0004) in a physician office, inpatient, or emergency department setting is $100 and the cash price for the antibody test (86769) is $42.13.
The cash price for the COVID-19 test and collection (U0004 and C9803) in a hospital outpatient lab is $122.99 and the cash price for the antibody test (86769 and C9803) is $65.12.
Can I get screened for COVID-19 in person?
Where should I seek COVID-19 screening?
Call your doctor or use the IU Health Virtual Visit app for a free screening. If it is recommended you get tested, the Virtual Screening Clinic will direct you to a facility. Please note the laboratory testing is not part of the free service, however, your insurance company may cover the cost.
Do you provide drive-thru COVID-19 testing?
General public testing through IU Health is not available at this time because testing resources are limited. To make sure that tests are available for those most in need, testing is focused on high-risk, seriously ill patients and health care workers who may have come in contact with the virus.
For those who screen positive and meet the testing criteria, IU Health offers remote specimen collection sites to minimize the risk of exposure to others.
Can I get my blood drawn at an IU Health lab location?
What should I do if I had a surgery or doctor's appointment scheduled previously?
IU Health is resuming some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
If you have an upcoming appointment, some appointments may be rescheduled so that our care teams can be available to patients who have immediate needs. If you have an appointment that needs to be rescheduled an IU Health care team member will contact you with more information.
For those appointments that cannot be postponed, options will include virtual visits through the IU Health Virtual Visit app, visits by phone, as well as in-person visits.If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.
We kindly ask that patients who do not have appointments within the next 3 days to wait until closer to their appointment day before contacting us. If your appointment is within the next 3 days and you have questions or would like to confirm your appointment please call your doctor’s office.
When will IU Health resume elective procedures?
The state of Indiana has allowed hospitals and surgery centers to resume elective surgeries. IU Health resumed some elective surgeries for our patients starting May 4.
If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.
Is IU Health offering Virtual Visits for appointments?
Many of our providers are offering virtual visits. Please go to our provider directory for more information.
Staying Healthy & Safe
How do I protect myself and my family from getting COVID-19?
There is currently no vaccine to prevent the virus, so the best way to prevent the illness is to avoid exposure and use every day preventative actions. Follow these steps suggested by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO):
- Wash your hands often and thoroughly with soap and water (or hand sanitizer with at least 60% alcohol content) for a minimum of 20 seconds
- Keep a distance of at least six (6) feet between yourself and anyone who is coughing or sneezing
- Avoid touching your eyes, nose and mouth
- Cover your mouth and nose when coughing or sneezing (e.g. use a tissue that you then immediately throw away or cough into your elbow)
- Clean and disinfect commonly used items and high\-touch surfaces (e.g. counters, doorknobs, phones, keyboards, toilets, etc) every day
- Stay home if you are not feeling well
- Keep up to date on the latest information from reputable resources like the WHO, CDC or the Indiana State Department of Health
How is IU Health addressing the health and safety of team members, patients and visitors?
IU Health takes the health and safety of our team members, patients and visitors very seriously. In response to the spread of COVID-19, a disease caused by the novel coronavirus, IU Health has developed this COVID-19 Safety Plan as part of our efforts to reduce the potential for exposure to and spread of the coronavirus.
What are the current visitor restrictions?
Starting June 15, IU Health began relaxing some of the temporary visitor restrictions put in place at the start of the COVID-19 pandemic.
The revised guidelines allow for one visitor per patient, per day in inpatient areas. Each visitor will be screened and given a mask, which must be worn at all times inside the facility.
Visitors in emergency departments, ambulatory surgery centers, outpatient clinics and medical offices will be facilitated on a case-by-case basis depending on space and ability to maintain social distancing measures.
How can I communicate with patients who are in the hospital?
We understand that the current visitor restrictions can be frustrating for many of our patients, their families and loved ones. We encourage those who would like to remain in contact with their loved ones while they're in the hospital to utilize virtual video resources such as Skype or FaceTime.
We also offer patient postcards that can be sent to your loved ones in the hospital to let them know you're thinking of them and provide words of encouragement.
When it comes to labor and delivery, can I have a support person with me or will this be limited?
As of March 31, 2020, if you are admitted to an IU Health hospital and in labor, one visitor is allowed with you. The visitor must be the same person throughout the entire stay and must screen negative for COVID-19. We encourage you to stay connected with your loved ones through video conferencing apps available to you.
Do I have to wear a mask at an IU Health facility?
Everyone entering an IU Health facility, both inpatient and outpatient, will be required to wear a surgical/isolation mask. This includes visitors, patients and team members.
All patients should wear a mask while in an IU Health facility except when in their room. All new patients will be screened for symptoms.
In areas that allow visitation, visitors will continue to be screened when entering an IU Health facility and wear an IU Health-issued mask. If showing signs of symptoms, they will not be allowed to visit. Cloth masks are no longer allowed.
How many COVID-19 cases does IU Health have?
We began publicly reporting our COVID-19 data on April 6, 2020 and update it weekly on Mondays. We want our communities to know what is happening at IU Health and how COVID-19 is impacting our hospitals and team members across our system.
Is there a vaccine for COVID-19?
Currently there is not a vaccine available for COVID-19.
If I have recovered from COVID-19, how can I become a plasma donor?
If you tested positive for COVID-19 and have now recovered, your blood may contain antibodies that are able to fight and control the virus and can help critically ill people currently fighting COVID-19. The first step is to complete and submit a required evaluation form to see if you are eligible.
How can I help IU Health during COVID-19?
IU Health is grateful for the outpouring of public support for our efforts to fight the COVID-19 pandemic. Many people have asked, “How can I help?”
Can I defer payments if I have financial hardship due to COVID-19?
This is a very challenging time, and we recognize the impact and stress that COVID-19 is causing. If it is difficult to make a payment toward the balance of your IU Health account, you may go ahead and skip a month. Please see the insert included with your most recent billing statement.
If you have questions regarding financial assistance or need a short term payment plan more flexible than a temporary deferral of payment, please call our Patient Financial Services Customer Service Center at 317.612.2754 or 877.668.5621, so we can help identify other options available to you.
47k+ Screenings Completed
We offer anyone in Indiana regardless of age a free virtual coronavirus (COVID-19) screening.
1,464 Patients Discharged
from IU Health Hospitals
Read inspiring stories from our IU Health healthcare workers and the patients they've treated.
89k+ Tests Completed
by IU Health Pathology Lab
IU Health is releasing key data related to the COVID-19 pandemic on a weekly basis.