General Consent Form
Please review and sign this form allowing IU Health Home Care and its employees and agents to provide you products and services. The email consent form allows email communication with your healthcare provider.
Continuous Glucose Monitors (CGM)
Real-time, around-the-clock monitoring allows you to always know your glucose levels without the need for constant, manual checks
Transform your diabetes care journey with continuous glucose monitors — IU Health Home Care helps you get started with less hassle.
We work with your insurance, send the device to your home, guide you through what to expect and make sure you get refills when you need them.
We are ready to be your partner in diabetes care management. If you are new to IU Health Home Care, we will need you to fill out our general consent form.
What is a continuous glucose monitor?
A continuous glucose monitor (CGM) keeps track of blood glucose levels all day and night using a small sensor placed under the skin. With CGM systems, patients and their healthcare team can watch glucose levels over time to track changes and patterns, so they can take the right actions when needed.
How does a continuous glucose monitor work?
A continuous glucose monitoring device measures blood sugar levels, providing alerts for rapid fluctuations or deviations from the target range. This device offers peace of mind to both users and their loved ones, ensuring that any changes in blood sugar levels are promptly detected without finger sticks.
Understanding Continuous Glucose Monitors
What is a continuous glucose monitor?
A continuous glucose monitor (CGM) keeps track of blood glucose levels all day and night using a small sensor placed under the skin. With CGM systems, patients and their healthcare team can watch glucose levels over time to track changes and patterns, so they can take the right actions when needed.
How does a continuous glucose monitor work?
A continuous glucose monitoring device measures blood sugar levels, providing alerts for rapid fluctuations or deviations from the target range. This device offers peace of mind to both users and their loved ones, ensuring that any changes in blood sugar levels are promptly detected without finger sticks.
Our priority is to make CGM devices accessible to help simplify diabetes daily care management. When you partner with us, we deliver:
- Continuity of care: We work closely with IU Health providers and certified diabetes educators to provide a seamless experience.
- Real-time responses: You can expect prompt and consistent communication directly from an experienced team member, not a call center.
- Home delivery: We deliver CGM devices and related supplies directly to your front door based on insurance coverage.
- Industry-leading devices: We provide accurate, high-quality devices and supplies so you can trust you receive the latest technology.
What to Expect with IU Health Home Care Continuous Glucose Monitor Program
Why IU Health Home Care for Continuous Glucose Monitors
Our priority is to make CGM devices accessible to help simplify diabetes daily care management. When you partner with us, we deliver:
- Continuity of care: We work closely with IU Health providers and certified diabetes educators to provide a seamless experience.
- Real-time responses: You can expect prompt and consistent communication directly from an experienced team member, not a call center.
- Home delivery: We deliver CGM devices and related supplies directly to your front door based on insurance coverage.
- Industry-leading devices: We provide accurate, high-quality devices and supplies so you can trust you receive the latest technology.
What to Expect with IU Health Home Care Continuous Glucose Monitor Program
Step 1
Starting CGM Service
The CGM team will contact you within two business days of your provider referral.
Step 2
General Consent Form
Our IU Health CGM team will ensure that you have signed a general consent form.
Step 3
Insurance Authorization
We'll check your insurance to see what's covered and get approval if needed. You'll also find out ahead of time what costs to expect, so there are no surprises.
Step 4
Equipment Sent to You
Your CGM equipment will be mailed to your door, along with a welcome packet and step-by-step instructions.
Step 5
Resupply Services
Ten days before you are eligible for a resupply, our IU Health CGM team will make contact with you to place your resupply order.
Already using a continuous glucose monitor through IU Health Home Care? We offer digital reminders to help you stay on track with your CGM supplies so you never run out.
If you're on a 90-day resupply schedule, you'll get text and phone call reminders around day 80 after your last order. We'll have a few quick questions for you to confirm your next shipment. If something has changed — like your insurance or doctor's order — a team member will follow up with you directly.
You can also place resupply orders by calling 317.962.5310.
Important: Most insurance plans require that you see your doctor within six months of a CGM order — and every six months after that. Your doctor must also document how the CGM is helping you manage your diabetes and blood sugar levels. This helps avoid delays in getting your supplies.
Place Resupply Order
Already using a continuous glucose monitor through IU Health Home Care? We offer digital reminders to help you stay on track with your CGM supplies so you never run out.
If you're on a 90-day resupply schedule, you'll get text and phone call reminders around day 80 after your last order. We'll have a few quick questions for you to confirm your next shipment. If something has changed — like your insurance or doctor's order — a team member will follow up with you directly.
You can also place resupply orders by calling 317.962.5310.
Important: Most insurance plans require that you see your doctor within six months of a CGM order — and every six months after that. Your doctor must also document how the CGM is helping you manage your diabetes and blood sugar levels. This helps avoid delays in getting your supplies.
Our team has a deep understanding of patient qualifications, billing and compliance regulations. We gather all necessary information for prompt prescription and insurance coverage processing.
How to make a referral:
If you are an IU Health provider, please use Outside Home Care Continuous Glucose Monitoring for your order name. If you are not an IU Health provider, send your order and clinical notes via email to homecarecgm@iuhealth.org or fax 317.222.2052.
Our Simple Referral Process for Providers
Our team has a deep understanding of patient qualifications, billing and compliance regulations. We gather all necessary information for prompt prescription and insurance coverage processing.
How to make a referral:
If you are an IU Health provider, please use Outside Home Care Continuous Glucose Monitoring for your order name. If you are not an IU Health provider, send your order and clinical notes via email to homecarecgm@iuhealth.org or fax 317.222.2052.
Frequently Asked Questions about CGMs
How do I know if I qualify for a CGM?
To qualify for a CGM, you'll need to meet a few requirements:
- You have Type 1 or Type 2 diabetes.
- You've seen your doctor about your diabetes in the past six months, and continue to check in every six months to talk about how you're using your CGM and how it's helping manage your blood sugar.
- You take insulin or have a history of serious low blood sugar episodes (recurrent level 2 hypoglycemic events or one level 3 hypoglycemic event)
- Your doctor has talked to you about using a CGM and prescribed it to you to help manage your blood sugar.
What CGM products do you carry?
We carry the Dexcom G6, Dexcom G7, Freestyle Libre 2 Plus and Freestyle Libre 3 Plus.
Do you provide insulin pumps?
Not at this time.
Troubleshooting
How can I reach out to the CGM program if I have questions?
You can reach us by phone at 317.962.5310 or by email at homecarecgm@iuhealth.org.
What can I do if I am having trouble with my CGM device or sensors?
Contact your CGM manufacturer right away:
- For Libre devices, call Abbott at 855.632.8658
- For Dexcom devices, call Dexcom at 844.607.8398
Insurance and billing
What insurance plans does the IU Health CGM program accept?
We accept most insurance plans. Some may require you to get your CGM through a pharmacy — like an IU Health pharmacy — instead of through IU Health Home Care.
Our team will check your insurance and explain what's covered. You can also call your insurance company to ask if CGM supplies are covered through IU Health Home Care.
How much does a CGM device cost?
The cost of CGM therapy can vary greatly due to insurance coverage. Call your insurance company for details on what your plan covers. If you self refer or are referred to our CGM service by your provider, our team will review your insurance coverage and get approval if needed.
Patient Stories for Continuous Glucose Monitors (CGM)
Forms
General Consent Form
Please review and sign this form allowing IU Health Home Care and its employees and agents to provide you products and services. The email consent form allows email communication with your healthcare provider.