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We are committed to providing an exceptional experience to every patient.
As part of our commitment to our patients, IU Health posts providers’ patient experience ratings and comments online. All ratings are submitted by actual patients.
The Overall Provider Rating is an average of all responses to the "Would you recommend this provider's office?" question on our nationally-recognized NRC Health Patient Experience Survey that was updated in January 2018.
For surveys taken prior to that date, responses to the previous "overall rating" question are used to calculate the score.
In addition, scores are also displayed for providers based on survey responses on the following topics:
We survey all patients who provide us a valid email and/or phone number within 24 to 48 hours after their visit.
As part of the survey, we ask patients "What is the primary reason for your score?". Prior to publishing, the comments are reviewed for profane, incoherent and defamatory language. Comments are also updated when necessary to remove personal health information (PHI).
We believe more data provides a more accurate picture. That’s why we require a minimum of 30 patient surveys per provider before we post a provider’s rating. Over time, the number of rated physicians will increase.