IU Health University Hospital
Learn About Survey
Hours
Open 24 Hours
A leading academic medical center. A recognized leader in technology. What does that mean for patients of Indiana University Health University Hospital? Those qualities mean patients have access to treatment, therapies and procedures found only at the most advanced academic medical centers.
Introduction
Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital.
What begins as the seed of a concept with one of our talented researchers can become a lifesaving treatment for a patient here in Indiana or across the country.
Introduction
Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital.
What begins as the seed of a concept with one of our talented researchers can become a lifesaving treatment for a patient here in Indiana or across the country.
Information
Parking Instructions
Patients may be dropped off or picked up at the main entrance or as directed on the pre-visit information from your doctor’s office. All garages have elevators, stairs and reserved parking spaces for people with special parking needs. Garages are van accessible, and are always monitored by security officers and cameras.
Indiana University Health University Hospital is located next to a busy college campus, so you may need extra time to travel at certain times of the day.
Parking Fees & Payment
Valet
For a small fee, valet parking is an easy and convenient alternative to parking your own car. Valet parking is $10 for patients and $20 for visitors, per day, and is available Monday through Friday from 5 am - 4:30 pm at the following locations.
IU Health University Hospital
- Adult Outpatient Center at IU Health University Hospital (University Boulevard Entrance)
Indiana University Health Melvin and Bren Simon Cancer Center
- Michigan Street entrance (1030 W. Michigan St.)
- Barnhill Drive entrance (535 Barnhill Drive)
When you are ready to retrieve your vehicle: Please follow the instructions on your claim ticket to text your ticket number to the phone number on your ticket. You may then visit the valet cashier window located inside the entrance lobby to pay your fee and collect your vehicle.
Garages
There are two convenient parking garages available for patients and visitors for a small fee.
The Adult Outpatient Center Garage at IU Health University Hospital and IUPUI’s Vermont Street garage are now fully automated. All parking fees will be accepted through Automated Pay Stations (APS). The APS machines are located in the garages. Cash, credit card and IUPUI issued validations can be used for payment. For any issues or questions, call 317.274.4232. Please note, the Simon Family Tower garage is NOT included in this change.
Tips for using the APS system:
Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines. Insert the ticket into the APS machine. (The APS accepts cash, credit cards and IUPUI parking validation cards.) Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.
In addition to paying at an APS station, payment can also be made at an “Exit Terminal” located at each exit. Credit cards and IUPUI parking validation cards are accepted at the exit terminals. Note: Cash is not accepted at the exit terminals.
Adult Outpatient Center Garage at IU Health University Hospital
Located on the northeast corner of the hospital next to the IU Health University Hospital main entrance on University Blvd, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.
- Up to 1 Hour: $4
- 1-2 Hours: $5
- 2-3 Hours: $7
- 3-4 Hours: $9
- 4-5 Hours: $11
- 5-6 Hours: $13
- 6-7 Hours: $15
- 7-8 Hours: $17
- 8-9 Hours: $19
- 9-10 Hours: $21
- 10-11 Hours: $23
- 11-12 Hours: $25
- 12-24 Hours: $18
IUPUI’s Vermont Street Garage
Located on Vermont Street, one street south of Michigan Street, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.
- Up to 1 Hour: $4
- 1-2 Hours: $5
- 2-3 Hours: $7
- 3-4 Hours: $9
- 4-5 Hours: $11
- 5-6 Hours: $13
- 6-7 Hours: $15
- 7-8 Hours: $17
- 8-9 Hours: $19
- 9-10 Hours: $21
- 10-11 Hours: $23
- 11-12 Hours: $25
- 12-24 Hours: $18
Discounts
Monthly Pass
Family and visitors who have a loved one at any IU Health facility for a long-term stay may purchase a monthly parking pass for either surface lots or garages from IUPUI Parking Services. More information can be found at IUPUI Parking Services.
Transportation Options
IndyGo
IndyGo is Indianapolis’s public transportation system, providing residents and visitors with a variety of different bus routes to get them to where they need to go.
There are several bus routes with stops near IU Health University Hospital. For questions regarding the best route for you, please call the IndyGo Customer Call Center where staff members can assist with questions, ticketing, trip planning and route detours and delays. Spanish speaking representatives are available as well as a language line with more than 170 other languages.
IndyGo Customer Service Call Center
317.635.3344
Call-in Hours: Monday-Friday, 7 am - 7 pm, Saturdays, 9 am - noon
Taxi Service
If you or your loved one is in need of Indianapolis taxi service, call 317.487.7777 24 hours a day, seven days a week.
IU Health Shuttle
The IU Health shuttle service connects IU Health facilities downtown, including IU Health University Hospital. The shuttle service is free and open to the public as well as members of our healthcare team.
Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service.
Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations. Riders can track the progress of the shuttles via the online tracker at iuhealth.doublemap.com.
The downtown route runs:
- Monday through Friday 6 am – 8 pm
- Saturday, 8 am – 5 pm
- No service on Sundays
The express route runs:
- Monday – Friday, 7 am – 6 pm
- No service Saturday or Sunday
Visitor Information
Our healthcare team understands that having family and friends around is important to the healing process. Your family is welcome anytime, but we do ask guests to follow these guidelines below.
When can guests visit?
Please check with the care team for the best visiting times; patients may designate one or two people as a primary support with 24/7 visitation access. Care team members may occasionally change or restrict normal visiting hours in the interest of the patient's health.
Can children visit?
Children under 18 may visit during regular visiting hours when accompanied by an adult, unless seasonal or special restrictions are in place. Children under 18 must be supervised by an adult and cannot be left unattended.
If someone is sick, can they visit?
For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever.
What is the IU Health alcohol and drug policy?
All IU Health facilities are alcohol and drug-free.
Information
Parking Instructions
Patients may be dropped off or picked up at the main entrance or as directed on the pre-visit information from your doctor’s office. All garages have elevators, stairs and reserved parking spaces for people with special parking needs. Garages are van accessible, and are always monitored by security officers and cameras.
Indiana University Health University Hospital is located next to a busy college campus, so you may need extra time to travel at certain times of the day.
Parking Fees & Payment
Valet
For a small fee, valet parking is an easy and convenient alternative to parking your own car. Valet parking is $10 for patients and $20 for visitors, per day, and is available Monday through Friday from 5 am - 4:30 pm at the following locations.
IU Health University Hospital
- Adult Outpatient Center at IU Health University Hospital (University Boulevard Entrance)
Indiana University Health Melvin and Bren Simon Cancer Center
- Michigan Street entrance (1030 W. Michigan St.)
- Barnhill Drive entrance (535 Barnhill Drive)
When you are ready to retrieve your vehicle: Please follow the instructions on your claim ticket to text your ticket number to the phone number on your ticket. You may then visit the valet cashier window located inside the entrance lobby to pay your fee and collect your vehicle.
Garages
There are two convenient parking garages available for patients and visitors for a small fee.
The Adult Outpatient Center Garage at IU Health University Hospital and IUPUI’s Vermont Street garage are now fully automated. All parking fees will be accepted through Automated Pay Stations (APS). The APS machines are located in the garages. Cash, credit card and IUPUI issued validations can be used for payment. For any issues or questions, call 317.274.4232. Please note, the Simon Family Tower garage is NOT included in this change.
Tips for using the APS system:
Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines. Insert the ticket into the APS machine. (The APS accepts cash, credit cards and IUPUI parking validation cards.) Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.
In addition to paying at an APS station, payment can also be made at an “Exit Terminal” located at each exit. Credit cards and IUPUI parking validation cards are accepted at the exit terminals. Note: Cash is not accepted at the exit terminals.
Adult Outpatient Center Garage at IU Health University Hospital
Located on the northeast corner of the hospital next to the IU Health University Hospital main entrance on University Blvd, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.
- Up to 1 Hour: $4
- 1-2 Hours: $5
- 2-3 Hours: $7
- 3-4 Hours: $9
- 4-5 Hours: $11
- 5-6 Hours: $13
- 6-7 Hours: $15
- 7-8 Hours: $17
- 8-9 Hours: $19
- 9-10 Hours: $21
- 10-11 Hours: $23
- 11-12 Hours: $25
- 12-24 Hours: $18
IUPUI’s Vermont Street Garage
Located on Vermont Street, one street south of Michigan Street, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.
- Up to 1 Hour: $4
- 1-2 Hours: $5
- 2-3 Hours: $7
- 3-4 Hours: $9
- 4-5 Hours: $11
- 5-6 Hours: $13
- 6-7 Hours: $15
- 7-8 Hours: $17
- 8-9 Hours: $19
- 9-10 Hours: $21
- 10-11 Hours: $23
- 11-12 Hours: $25
- 12-24 Hours: $18
Discounts
Monthly Pass
Family and visitors who have a loved one at any IU Health facility for a long-term stay may purchase a monthly parking pass for either surface lots or garages from IUPUI Parking Services. More information can be found at IUPUI Parking Services.
Transportation Options
IndyGo
IndyGo is Indianapolis’s public transportation system, providing residents and visitors with a variety of different bus routes to get them to where they need to go.
There are several bus routes with stops near IU Health University Hospital. For questions regarding the best route for you, please call the IndyGo Customer Call Center where staff members can assist with questions, ticketing, trip planning and route detours and delays. Spanish speaking representatives are available as well as a language line with more than 170 other languages.
IndyGo Customer Service Call Center
317.635.3344
Call-in Hours: Monday-Friday, 7 am - 7 pm, Saturdays, 9 am - noon
Taxi Service
If you or your loved one is in need of Indianapolis taxi service, call 317.487.7777 24 hours a day, seven days a week.
IU Health Shuttle
The IU Health shuttle service connects IU Health facilities downtown, including IU Health University Hospital. The shuttle service is free and open to the public as well as members of our healthcare team.
Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service.
Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations. Riders can track the progress of the shuttles via the online tracker at iuhealth.doublemap.com.
The downtown route runs:
- Monday through Friday 6 am – 8 pm
- Saturday, 8 am – 5 pm
- No service on Sundays
The express route runs:
- Monday – Friday, 7 am – 6 pm
- No service Saturday or Sunday
Visitor Information
Our healthcare team understands that having family and friends around is important to the healing process. Your family is welcome anytime, but we do ask guests to follow these guidelines below.
When can guests visit?
Please check with the care team for the best visiting times; patients may designate one or two people as a primary support with 24/7 visitation access. Care team members may occasionally change or restrict normal visiting hours in the interest of the patient's health.
Can children visit?
Children under 18 may visit during regular visiting hours when accompanied by an adult, unless seasonal or special restrictions are in place. Children under 18 must be supervised by an adult and cannot be left unattended.
If someone is sick, can they visit?
For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever.
What is the IU Health alcohol and drug policy?
All IU Health facilities are alcohol and drug-free.
Hospital Map
Download our facility map for IU Health University Hospital to help you locate the main entrances, emergency entrances, guest services desk and other available amenities.
Download Hospital Map (PDF)
Amenities
At Indiana University Health University Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. To make your stay with us easier, below is a listing of some of the many services that are available to you and your family.
Wheelchairs
Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the nearest information desk.
Places to Eat in the Hospital
We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health University Hospital.
Patio View Café
Full selection of meals featuring health options
First floor
Monday - Sunday, 6:30 am - 4 pm
Holidays, 6:30 am - 1 am
Sonny's Bistro
Salads, sandwiches and hot entrees
Intersection of First Street and the entrance to the Indiana University Health Melvin and Bren Simon Cancer Center
Monday-Friday, 11 am - 1:30 am
Saturday-Sunday, 4 pm - 1 am
Closed on holidays
Copper Moon Coffee
Coffee, tea and pastries
First floor, across from the Patio View Café
Monday-Friday, 6 am - 9 pm
Saturday-Sunday, 7 am - 5 pm
Closed on holidays
Sonny’s Pizza and Deli
Pizza, wraps, salads and sandwiches
Inside the Patio View Café
Monday-Friday, 10:45 am - 7:30 pm
Closed on holidays
Room Service
Classic Cuisine, the room service meal option for patients and visitors at IU Health Methodist Hospital, allows you to choose daily what and when you want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by Indiana University Health chefs.
Similar to hotel room service, you choose from a menu and then call Classic Cuisine. An operator will place the order and confirm any diet restrictions. The operator can also check by computer to see whether your doctor has changed your dietary needs. Your meal is delivered directly to you, usually within one hour of your order.
Family members and visitors may also order a meal from Classic Cuisine by going to Beacon Cafeteria and purchasing a guest meal. Guest meals may be ordered to arrive with the patient’s meal. Cash and major credit cards are accepted.
Classic Cuisine
Healthy, delicious choices delivered to your room
Daily, 6:30 am - 7:30 pm
Internet Services
IU Health University Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24 hours a day, seven days a week in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help connecting to the network.
Automated Teller Machines (ATMs)
For your convenience, ATMs are located at the following locations:
Ambulatory Outpatient Center
First floor near the pay phones
IU Health Melvin and Bren Simon Cancer Center
Main Lobby
Outside of the Cafeteria
First floor
Second Street
West of the Central Elevators
Mail Service
Outgoing Mail
A small mailbox is located just past the Central Elevators, across from the chapel on the first floor. Stamps may be purchased at the gift shop.
USPS Station
536 Barnhill Dr.
317.274.8209
Monday-Friday, 8 am - 4 pm
Closed holiday
Incoming Mail
Patients may receive mail while staying at IU Health University Hospital. Anyone wishing to send mail to a patient should address his or her envelope as follows:
Patient name, unit and room number
IU Health University Hospital
550 University Boulevard
Indianapolis, IN 46202
Mail you receive after you leave will be forwarded to your home address.
Deliveries
Flowers and gifts may be delivered directly to your room. The delivery person should check in at the front desk at either the IU Health Simon Cancer Center entrance or the main hospital entrance. Flowers are not allowed in critical care units and some other units where the patients are at a higher risk of infection and allergic reactions. Please ask the care providers if flowers are allowed prior to sending to your loved one.
Deliveries for Non-Disclosure Patients
Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no-information” patient, our team cannot say that you are a patient at the hospital or accept any deliveries.
Gift Shops
The IU Health University Hospital gift shops offer unique gifts for all ages. The gift shops provide a full selection of magazines, gifts, cards, flowers, snacks and drinks.
Family members or friends who cannot visit the hospital but would like to purchase a gift can call 317.944.5751 or 800.962.8230 (toll free). Gift shop staff can help select the right gift, include a personal note and have it delivered for free anywhere in the hospital. MasterCard and Visa are accepted.
Please visit our two convenient locations:
IU Health University Hospital Gift Shop
First floor near the cafeteria on First Street
Monday-Saturday, 9 am - 8 pm
Sunday, noon - 5 pm
IU Health Simon Cancer Center Gift Shop
First floor near Information Desk
Monday-Friday, 9 am - 8 pm
Amenities
At Indiana University Health University Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. To make your stay with us easier, below is a listing of some of the many services that are available to you and your family.
Wheelchairs
Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the nearest information desk.
Places to Eat in the Hospital
We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health University Hospital.
Patio View Café
Full selection of meals featuring health options
First floor
Monday - Sunday, 6:30 am - 4 pm
Holidays, 6:30 am - 1 am
Sonny's Bistro
Salads, sandwiches and hot entrees
Intersection of First Street and the entrance to the Indiana University Health Melvin and Bren Simon Cancer Center
Monday-Friday, 11 am - 1:30 am
Saturday-Sunday, 4 pm - 1 am
Closed on holidays
Copper Moon Coffee
Coffee, tea and pastries
First floor, across from the Patio View Café
Monday-Friday, 6 am - 9 pm
Saturday-Sunday, 7 am - 5 pm
Closed on holidays
Sonny’s Pizza and Deli
Pizza, wraps, salads and sandwiches
Inside the Patio View Café
Monday-Friday, 10:45 am - 7:30 pm
Closed on holidays
Room Service
Classic Cuisine, the room service meal option for patients and visitors at IU Health Methodist Hospital, allows you to choose daily what and when you want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by Indiana University Health chefs.
Similar to hotel room service, you choose from a menu and then call Classic Cuisine. An operator will place the order and confirm any diet restrictions. The operator can also check by computer to see whether your doctor has changed your dietary needs. Your meal is delivered directly to you, usually within one hour of your order.
Family members and visitors may also order a meal from Classic Cuisine by going to Beacon Cafeteria and purchasing a guest meal. Guest meals may be ordered to arrive with the patient’s meal. Cash and major credit cards are accepted.
Classic Cuisine
Healthy, delicious choices delivered to your room
Daily, 6:30 am - 7:30 pm
Internet Services
IU Health University Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24 hours a day, seven days a week in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help connecting to the network.
Automated Teller Machines (ATMs)
For your convenience, ATMs are located at the following locations:
Ambulatory Outpatient Center
First floor near the pay phones
IU Health Melvin and Bren Simon Cancer Center
Main Lobby
Outside of the Cafeteria
First floor
Second Street
West of the Central Elevators
Mail Service
Outgoing Mail
A small mailbox is located just past the Central Elevators, across from the chapel on the first floor. Stamps may be purchased at the gift shop.
USPS Station
536 Barnhill Dr.
317.274.8209
Monday-Friday, 8 am - 4 pm
Closed holiday
Incoming Mail
Patients may receive mail while staying at IU Health University Hospital. Anyone wishing to send mail to a patient should address his or her envelope as follows:
Patient name, unit and room number
IU Health University Hospital
550 University Boulevard
Indianapolis, IN 46202
Mail you receive after you leave will be forwarded to your home address.
Deliveries
Flowers and gifts may be delivered directly to your room. The delivery person should check in at the front desk at either the IU Health Simon Cancer Center entrance or the main hospital entrance. Flowers are not allowed in critical care units and some other units where the patients are at a higher risk of infection and allergic reactions. Please ask the care providers if flowers are allowed prior to sending to your loved one.
Deliveries for Non-Disclosure Patients
Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no-information” patient, our team cannot say that you are a patient at the hospital or accept any deliveries.
Gift Shops
The IU Health University Hospital gift shops offer unique gifts for all ages. The gift shops provide a full selection of magazines, gifts, cards, flowers, snacks and drinks.
Family members or friends who cannot visit the hospital but would like to purchase a gift can call 317.944.5751 or 800.962.8230 (toll free). Gift shop staff can help select the right gift, include a personal note and have it delivered for free anywhere in the hospital. MasterCard and Visa are accepted.
Please visit our two convenient locations:
IU Health University Hospital Gift Shop
First floor near the cafeteria on First Street
Monday-Saturday, 9 am - 8 pm
Sunday, noon - 5 pm
IU Health Simon Cancer Center Gift Shop
First floor near Information Desk
Monday-Friday, 9 am - 8 pm
Places to Stay
Procare Network
If family members and other guests need a place to stay, ProCare Network (a free service) can help you find hotels offering special discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.
ProCare Network
317.974.2039
800.974.2039
Procarenetwork.com
Monday-Friday, 8 am - 7 pm
Places to Stay
Procare Network
If family members and other guests need a place to stay, ProCare Network (a free service) can help you find hotels offering special discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.
ProCare Network
317.974.2039
800.974.2039
Procarenetwork.com
Monday-Friday, 8 am - 7 pm
Ancillary Services
Retail Pharmacy
Pharmacy services, including prescription refills, are available at IU Health University Hospital. You can contact our pharmacy at 317.944.3445 or visit the Pharmacy page to learn more about our services.
Pharmacy Hours:
Monday – Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm
Ancillary Services
Retail Pharmacy
Pharmacy services, including prescription refills, are available at IU Health University Hospital. You can contact our pharmacy at 317.944.3445 or visit the Pharmacy page to learn more about our services.
Pharmacy Hours:
Monday – Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm