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Hospital

IU Health University Hospital

4.7 out of 5 stars (66,528 ratings)

COVID-19 Visitor Policies:

All IU Health hospitals are open. We have visitor policies in place at our locations to help slow the spread of COVID-19. View the latest visitor policies.

A leading academic medical center. A recognized leader in technology.

What does that mean for patients of IU Health University Hospital?

Those qualities mean patients have access to treatment, therapies and procedures found only at the most advanced academic medical centers.

Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital.

What begins as the seed of a concept with one of our talented researchers can become a lifesaving treatment for a patient here in Indiana or across the country.

About IU Health University Hospital

Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital.

What begins as the seed of a concept with one of our talented researchers can become a lifesaving treatment for a patient here in Indiana or across the country.

Parking & Transportation

Patients may be dropped off or picked up at the main entrance or as directed on the pre-visit information from your doctor’s office. All garages have elevators, stairs and reserved parking spaces for people with special parking needs. Garages are van accessible, and are always monitored by security officers and cameras.

IU Health University Hospital is located next to a busy college campus, so you may need extra time to travel at certain times of the day.

Valet

For a small fee, valet parking is an easy and convenient alternative to parking your own car. Valet parking is $10 for patients and $20 for visitors, per day, and is available Monday through Friday from 5 am - 4:30 pm at the following locations.

IU Health University Hospital

  • Adult Outpatient Center at IU Health University Hospital (University Boulevard Entrance)

IU Health Melvin and Bren Simon Cancer Center

  • Michigan Street entrance (1030 W. Michigan St.)
  • Barnhill Drive entrance (535 Barnhill Drive)

When you are ready to retrieve your vehicle: Please follow the instructions on your claim ticket to text your ticket number to the phone number on your ticket. You may then visit the valet cashier window located inside the entrance lobby to pay your fee and collect your vehicle.

Garages

Two convenient parking garages are available for patients and visitors for a small fee.

The Adult Outpatient Center Garage at IU Health University Hospital and IUPUI’s Vermont Street garage are now fully automated. Automated Pay Stations are located in the garages. Cash, credit card and IUPUI issued validations can be used for payment. For any issues or questions, call 317.274.4232. Please note, the Simon Family Tower garage is NOT included in this change.

Tips for using the APS system:

Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines. Insert the ticket into the APS machine. (The APS accepts cash, credit cards and IUPUI parking validation cards.) Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.

In addition to paying at an APS station, payment can also be made at an “Exit Terminal” located at each exit. Credit cards and IUPUI parking validation cards are accepted at the exit terminals. Note: Cash is not accepted at the exit terminals.

University Garage at IU Health University Hospital

Located on the northeast corner of the hospital next to the IU Health University Hospital main entrance on University Blvd, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.

    IUPUI’s Vermont Street Garage

    Located on Vermont Street, one street south of Michigan Street, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IUPUI Parking Services.

      Discounts

      Monthly Pass

      Family and visitors who have a loved one at any IU Health facility for a long-term stay may purchase a monthly parking pass for either surface lots or garages from IUPUI Parking Services. More information can be found at IUPUI Parking Services.

      IndyGo

      IndyGo is Indianapolis’s public transportation system. There are several bus routes with stops near IU Health University Hospital.

      For questions regarding the best route for you, please call the IndyGo Customer Call Center.

      IndyGo Customer Service Call Center

      317.635.3344
      Call-in Hours: Monday-Friday, 7 am - 7 pm, Saturdays, 9 am - noon

      Taxi Service

      If you or your loved one is in need of Indianapolis taxi service, call 317.487.7777 24 hours a day, seven days a week.

      IU Health Shuttle

      The IU Health shuttle service connects IU Health facilities downtown, including IU Health University Hospital. The shuttle service is free and open to the public as well as members of our healthcare team.

      Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service.

      Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations. Riders can track the progress of the shuttles via the online tracker at iuhealth.ridesystems.net.

      The downtown route runs:

      • Monday through Friday 6 am – 8 pm
      • Saturday, 8 am – 5 pm
      • No service on Sundays

      The express route runs:

      • Monday – Friday, 7 am – 6 pm
      • No service Saturday or Sunday

      Your Visit

      Our healthcare team understands that having family and friends around is important to the healing process. Your family is welcome anytime, but we do ask guests to follow these guidelines below.

      Automated Teller Machines (ATMs)

      For your convenience, ATMs are located at the following locations:

      • Ambulatory Outpatient Center: First floor near the pay phones
      • IU Health Melvin and Bren Simon Cancer Center: Main Lobby
      • Outside of the Cafeteria: First floor
      • Second Street: West of the Central Elevators

      Hospital Policies

      • When can guests visit? Please check with the care team for the best visiting times; patients may designate one or two people as a primary support with 24/7 visitation access. Care team members may occasionally change or restrict normal visiting hours in the interest of the patient's health.
      • Can children visit? Children under 18 may visit during regular visiting hours when accompanied by an adult, unless seasonal or special restrictions are in place. Children under 18 must be supervised by an adult and cannot be left unattended.
      • If someone is sick, can they visit? For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever.
      • What is the IU Health alcohol and drug policy? All IU Health facilities are alcohol and drug-free.

      Internet Services

      IU Health University Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24 hours a day, seven days a week in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help connecting to the network.

      Mail Service

      Outgoing Mail

      A small mailbox is located just past the Central Elevators, across from the chapel on the first floor. Stamps may be purchased at the gift shop.

      USPS Station
      536 Barnhill Dr.
      317.274.8209
      Monday-Friday, 8 am - 4 pm
      Closed holiday

      Incoming Mail

      Patients may receive mail while staying at IU Health University Hospital. Anyone wishing to send mail to a patient should address his or her envelope as follows:

      Patient name, unit and room number
      IU Health University Hospital
      550 University Boulevard
      Indianapolis, IN 46202

      Mail you receive after you leave will be forwarded to your home address.

      Retail Pharmacy

      Pharmacy services, including prescription refills, are available at IU Health University Hospital. You can contact our pharmacy at 317.944.3445 or visit the Pharmacy page to learn more about our services.

      Pharmacy Hours:
      Monday – Friday, 7 am – 6 pm
      Saturday, 8 am – 2 pm

      Wheelchairs

      Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the nearest information desk.

      We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health University Hospital.

      Patio View Café

      • Full selection of meals featuring health options
      • First floor
      • Monday - Sunday, 6:30 am - 4 pm
      • Holidays, 6:30 am - 1 am

      Sonny's Bistro

      • Salads, sandwiches and hot entrees
      • Intersection of First Street and the entrance to the IU Health Melvin and Bren Simon Cancer Center
      • Monday-Friday, 11 am - 1:30 am
      • Saturday-Sunday, 4 pm - 1 am
      • Closed on holidays

      Copper Moon Coffee

      • Coffee, tea and pastries
      • First floor, across from the Patio View Café
      • Monday-Friday, 6 am - 9 pm
      • Saturday-Sunday, 7 am - 5 pm
      • Closed on holidays

      Sonny’s Pizza and Deli

      • Pizza, wraps, salads and sandwiches
      • Inside the Patio View Café
      • Monday-Friday, 10:45 am - 7:30 pm
      • Closed on holidays

      Room Service

      Classic Cuisine allows you to choose daily what and when you want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health chefs.

      When you call Classic Cuisine, an operator will place the order and confirm any diet restrictions. The operator can also check by computer to see whether your doctor has changed your dietary needs. Your meal is delivered directly to you, usually within one hour of your order.

      Family members and visitors may also order a meal from Classic Cuisine by going to Beacon Cafeteria and purchasing a guest meal. Guest meals may be ordered to arrive with the patient’s meal. Cash and major credit cards are accepted.

      Classic Cuisine

      • Healthy, delicious choices delivered to your room
      • Daily, 6:30 am - 7:30 pm

      If family members and other guests need a place to stay, ProCare Network (a free service) can help you find hotels offering special discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.

      ProCare Network

      317.974.2039
      800.974.2039
      Procarenetwork.com
      Monday-Friday, 8 am - 7 pm

      Hospital Map

      Download our facility map for IU Health University Hospital to help you locate the main entrances, emergency entrances, guest services desk and other available amenities.

      Download Hospital Map (PDF)

      Medical Services

      Ear, Nose & Throat

      Otolaryngologists (ENT specialists) diagnose and treat disorders of the ear, nose and throat, including tumors of the head and neck. Now offering virtual visits.

      Dermatology

      Dermatology provides treatment for skin conditions such as acne, aging skin, dermatitis, drug rashes, moles, psoriasis and warts.

      Urology

      Urology care includes diagnosis and treatment for conditions affecting the urinary tract. Now offering virtual visits.