IU Health University Hospital

Valet

Visitors may utilize valet service at the entrances listed below. Valet service is $15 and is available Monday—Friday from 7 am to 4:30 pm. Valet service is free for ADA patients and visitors with a Handicap plate/placard displayed at the time of arrival.

• Cancer Pavilion at IU Health University Hospital: 535 Barnhill Drive
• IU Health Simon Cancer Center: 1030 W. Michigan St.
• IU Health University Hospital main entrance: 550 N. University Blvd.

Garages

Two convenient parking garages are available for patients and visitors for a small fee.

The Adult Outpatient Center Garage at IU Health University Hospital and IU Indianapolis Vermont Street garage are now fully automated. Automated Pay Stations are located in the garages. Cash, credit card and IU Indianapolis issued validations can be used for payment. For any issues or questions, call 317.274.4232. Please note, the Simon Family Tower garage is NOT included in this change.

Tips for using the APS system:

Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines. Insert the ticket into the APS machine. (The APS accepts cash, credit cards and IU Indianapolis parking validation cards.) Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.

In addition to paying at an APS station, payment can also be made at an “Exit Terminal” located at each exit. Credit cards and IU Indianapolis parking validation cards are accepted at the exit terminals. Note: Cash is not accepted at the exit terminals.

University Garage at IU Health University Hospital

Located on the northeast corner of the hospital next to the IU Health University Hospital main entrance on University Blvd, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IU Indianapolis Parking Services.

IU Indianapolis Vermont Street Garage

Located on Vermont Street, one street south of Michigan Street, this garage serves all outpatients, inpatients and hospital visitors. For the most up-to-date parking rates, please visit IU Indianapolis Parking Services.

Parking Assistance

University Hospital has recently updated its policy regarding parking assistance. If you have concerns about paying for parking, there is a financial assessment process for patients and visitors to receive parking assistance based on financial need. You may inquire about completing the assessment at registration, or by asking your care team. Please note that parking garages are owned by the university, not IU Health. Therefore, IU Health has limited control over access and parking rates.

Monthly Pass

Family and visitors who have a loved one at any IU Health facility for a long-term stay may purchase a monthly parking pass for either surface lots or garages from IU Indianapolis Parking Services. More information can be found at IU Indianapolis Parking Services.

IndyGo

IndyGo is Indianapolis’s public transportation system. There are several bus routes with stops near IU Health University Hospital.

For questions regarding the best route for you, please call the IndyGo Customer Call Center.

IndyGo Customer Service Call Center

317.635.3344
Call-in Hours: Monday-Friday, 7 am - 7 pm, Saturdays, 9 am - noon

Taxi Service

If you or your loved one is in need of Indianapolis taxi service, call 317.487.7777 24 hours a day, seven days a week.

IU Health Shuttle

The IU Health shuttle service connects IU Health facilities downtown, including IU Health University Hospital. The shuttle service is free and open to the public as well as members of our healthcare team.

Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service.

Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations.

The downtown route runs:

• Monday through Friday 6 am – 8 pm
• Saturday, 8 am – 5 pm
• No service on Sundays

The express route runs:

• Monday – Friday, 7 am – 6 pm
• No service Saturday or Sunday

Automated Teller Machines (ATMs)

For your convenience, ATMs are located at the following locations:

• Ambulatory Outpatient Center: First floor near the pay phones
• IU Health Melvin and Bren Simon Cancer Center: Main Lobby
• Outside of the Cafeteria: First floor
• Second Street: West of the Central Elevators

Hospital Policies

• When can guests visit? Please check with the care team for the best visiting times; patients may designate one or two people as a primary support with 24/7 visitation access. Care team members may occasionally change or restrict normal visiting hours in the interest of the patient's health.
• Can children visit? Children under 18 may visit during regular visiting hours when accompanied by an adult, unless seasonal or special restrictions are in place. Children under 18 must be supervised by an adult and cannot be left unattended.
• If someone is sick, can they visit? For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever.
• What is the IU Health alcohol and drug policy? All IU Health facilities are alcohol and drug-free.

Please note that overnight visitors are not permitted in double occupancy rooms. Please check with the care team for specific visitation hours.

Internet Services

IU Health University Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24 hours a day, seven days a week in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help connecting to the network.

Mail Service

Outgoing Mail

A small mailbox is located just past the Central Elevators, across from the chapel on the first floor. Stamps may be purchased at the gift shop.

USPS Station
536 Barnhill Dr.
317.274.8209
Monday-Friday, 8 am - 4 pm
Closed holiday

Incoming Mail

Patients may receive mail while staying at IU Health University Hospital. Anyone wishing to send mail to a patient should address his or her envelope as follows:

Patient name, unit and room number
IU Health University Hospital
550 University Boulevard
Indianapolis, IN 46202

Mail you receive after you leave will be forwarded to your home address.

Retail Pharmacy

Pharmacy services, including prescription refills, are available at IU Health University Hospital. You can contact our pharmacy at 317.944.3445 or visit the Pharmacy page to learn more about our services.

Pharmacy Hours:
Monday – Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm

Wheelchairs

Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the nearest information desk.

We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health University Hospital.

Patio View Café

• Full selection of meals featuring health options
• First floor
• Monday - Sunday, 6:30 am - 4 pm
• Holidays, 6:30 am - 1 am

Sonny's Bistro

• Salads, sandwiches and hot entrees
• Intersection of First Street and the entrance to the IU Health Melvin and Bren Simon Cancer Center
• Monday-Friday, 11 am - 1:30 am
• Saturday-Sunday, 4 pm - 1 am
• Closed on holidays

Copper Moon Coffee

• Coffee, tea and pastries
• First floor, across from the Patio View Café
• Monday-Friday, 6 am - 9 pm
• Saturday-Sunday, 7 am - 5 pm
• Closed on holidays

Sonny’s Pizza and Deli

• Pizza, wraps, salads and sandwiches
• Inside the Patio View Café
  
• Monday-Friday, 10:45 am - 7:30 pm
• Closed on holidays

Room Service

Classic Cuisine allows you to choose daily what and when you want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health chefs.

When you call Classic Cuisine, an operator will place the order and confirm any diet restrictions. The operator can also check by computer to see whether your doctor has changed your dietary needs. Your meal is delivered directly to you, usually within one hour of your order.

Family members and visitors may also order a meal from Classic Cuisine by going to Beacon Cafeteria and purchasing a guest meal. Guest meals may be ordered to arrive with the patient’s meal. Cash and major credit cards are accepted.

Classic Cuisine

• Healthy, delicious choices delivered to your room
• Daily, 6:30 am - 7:30 pm

If family members and other guests need a place to stay, ProCare Network (a free service) can help you find hotels offering special discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room.

ProCare Network

317.974.2039
800.974.2039
Procarenetwork.com
Monday-Friday, 8 am - 7 pm