On-Demand Virtual Visits
Easy, convenient access to see an IU Health provider
We have a new Virtual Visits App.
Android users please access On-Demand Virtual Visits through a computer with a camera and microphone. The Android version will be available in the near future in the Google Play store. iPhone users can download our new On-Demand Virtual Visits App in the App Store.
Please Note: The old IU Health Virtual Visits app (IU Health Telemedicine) is no longer in use. Apple users please download the new app to continue using our service.
For technical assistance please contact 855.771.9383.
Important App Update
We have a new Virtual Visits App.
Android users please access On-Demand Virtual Visits through a computer with a camera and microphone. The Android version will be available in the near future in the Google Play store. iPhone users can download our new On-Demand Virtual Visits App in the App Store.
Please Note: The old IU Health Virtual Visits app (IU Health Telemedicine) is no longer in use. Apple users please download the new app to continue using our service.
For technical assistance please contact 855.771.9383.
When you're sick or not feeling well, we're there for you. IU Health offers on-demand virtual visits 7 days a week from 6 am - 11 pm EST for patients in Indiana 2 years and older.
You will be connected with an IU Health provider who will review your history, assess your symptoms and answer questions. A few minutes later you'll have a diagnosis and instructions for treatment.
Frequently Asked Questions
I need care now. How do I start an on-demand virtual visit?
IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:
- Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer. The Android version will be available in the Google Play store in the near future.
- Enroll by creating a free login and completing your personal profile.
- Connect with a highly skilled provider and get you and your family healthy and well.
Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.
Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.
What ages are seen for on-demand virtual visits?
We see any patient 2 years or older for on-demand virtual visits.
How much does a virtual visit cost?
Self-pay visits are $59. If you choose to bill through your insurance, it may cost more, or it may cost less, depending on your specific plan.
What insurance options do you accept?
We accept the following insurances:
- Aetna
- Anthem
- CareSource
- Cigna
- Humana
- IU Health Plans
- Managed Health Services
- Medicaid
- Medicare
- United Healthcare
Are prescriptions available through on-demand virtual visits?
If a prescription is required, we will send it to a pharmacy of your choice.
When it comes to antibiotics, it's crucial to understand their proper usage and potential risks. Antibiotics do not work against viral infections, such as the common cold or flu. When antibiotics are taken when they aren't needed, resistance to them can develop. Using antibiotics responsibly keeps their effectiveness when needed later.
In some cases, we may need you to complete lab tests to diagnose your condition.
Are virtual visits private and secure?
Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.
The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.