Now more than ever getting the care you need without leaving home can bring peace of mind. IU Health is now offering virtual care across a broad spectrum of your healthcare needs.
From primary care and pediatric health appointments to specialized care, you can get the care you need from the comfort of your home.
IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.
Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.
If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.
Need Care Now? On-Demand Visits
When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week for patients 2 years and older. You can get the care you need now for common conditions such as:
- Diarrhea, heartburn, nausea and vomiting
- Cuts, scrapes, sprains, bruises, burns and insect bites
- Hives, pink eye and rash
- Infections, including bladder, yeast or urinary tract infection
Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).
Easy as 1-2-3
IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:
- Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
- Enroll by creating a free login and completing your personal profile.
- Connect with a highly skilled provider and get you and your family healthy and well.
Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.
Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.
About IU Health Virtual Visits
IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.
Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.
If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.
Need Care Now? On-Demand Visits
When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week for patients 2 years and older. You can get the care you need now for common conditions such as:
- Diarrhea, heartburn, nausea and vomiting
- Cuts, scrapes, sprains, bruises, burns and insect bites
- Hives, pink eye and rash
- Infections, including bladder, yeast or urinary tract infection
Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).
Easy as 1-2-3
IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:
- Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
- Enroll by creating a free login and completing your personal profile.
- Connect with a highly skilled provider and get you and your family healthy and well.
Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.
Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.
Watch: IU Health Virtual Care
Life can be challenging, unexpected, and busy. IU Health offers virtual care across a broad spectrum of your health care needs. It’s an easy, simplified way to get the best care that fits into your life. From scheduled visits to on-demand care, we’re ready to connect. Keeping you and your family cared for, healthy, and safe.
Visitas a Pedido: Instrucciones paso a paso (Español)
Thăm Khám Theo Yêu Cầu: Hướng Dẫn Từng Bước
按需就诊:步骤说明
Booqashooyinka La Dalbado: Tilmaamaha Talaabo Talaabada ah
الزيارات حسب الطلب: التعليمات خطوة بخطوة
On-Demand Visits: Step-By-Step Guides
On-Demand Visits: Step-by-Step Instructions (English)
Visitas a Pedido: Instrucciones paso a paso (Español)
Thăm Khám Theo Yêu Cầu: Hướng Dẫn Từng Bước
按需就诊:步骤说明
Booqashooyinka La Dalbado: Tilmaamaha Talaabo Talaabada ah
الزيارات حسب الطلب: التعليمات خطوة بخطوة
Scheduled Visits: Step-by-Step Guides
Visitas Programadas: Instrucciones paso a paso
Thăm Khám Theo Lịch Hẹn: Hướng Dẫn Từng Bước
预定就诊:步骤指南
Booqashooyinka La Mudeeyay: Tilmaamaha Talaabo Talaabada ah
الزيارات المجدولة: التعليمات خطوة بخطوة (العربية)
Scheduled Visits: Step-by-Step Guides
Scheduled Visits: Step-by-Step Guides
Visitas Programadas: Instrucciones paso a paso
Thăm Khám Theo Lịch Hẹn: Hướng Dẫn Từng Bước
预定就诊:步骤指南
Booqashooyinka La Mudeeyay: Tilmaamaha Talaabo Talaabada ah
الزيارات المجدولة: التعليمات خطوة بخطوة (العربية)

Watch: How to Access Virtual Visits Scheduled Appointments

Virtual Visits: Frequently Asked Questions
How do I download the IU Health Virtual Visits app?
For your mobile device, the app can be found in both the App Store and Google Play.
I need care now. How do I start an on-demand virtual visit?
IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:
- Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
- Enroll by creating a free login and completing your personal profile.
- Connect with a highly skilled provider and get you and your family healthy and well.
Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.
What ages are seen for on-demand virtual visits?
We see any patient 2 years or older for on-demand virtual visits.
I’m having trouble with the IU Health Virtual Visits app. How can I get help?
Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.
What insurance options do you accept?
We accept the following insurances:
- Aetna
- Anthem
- CareSource
- Cigna
- Humana
- IU Health Plans
- Managed Health Services
- Medicaid
- Medicare
- United Healthcare
Are virtual visits private and secure?
Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.
The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.
How much does a virtual visit cost?
Self-pay visits are $59. If you choose to bill through your insurance, it may cost more, or it may cost less, depending on your specific plan.