Virtual Visits

A faster, easier way to see a provider

Now more than ever getting the care you need without leaving home can bring peace of mind. IU Health is now offering virtual care across a broad spectrum of your healthcare needs.

From primary care and pediatric health appointments to specialized care, you can get the care you need from the comfort of your home.

IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.

Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.

If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.

Need Care Now? On-Demand Visits

When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week. You can get the care you need now for common conditions such as:

  • Diarrhea, heartburn, nausea and vomiting
  • Cuts, scrapes, sprains, bruises, burns and insect bites
  • Hives, pink eye and rash
  • Infections, including bladder, yeast or urinary tract infection

Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).

Easy as 1-2-3

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.

About IU Health Virtual Visits

IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.

Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.

If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.

Need Care Now? On-Demand Visits

When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week. You can get the care you need now for common conditions such as:

  • Diarrhea, heartburn, nausea and vomiting
  • Cuts, scrapes, sprains, bruises, burns and insect bites
  • Hives, pink eye and rash
  • Infections, including bladder, yeast or urinary tract infection

Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).

Easy as 1-2-3

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.

Watch: IU Health Virtual Care

Life can be challenging, unexpected, and busy. IU Health offers virtual care across a broad spectrum of your health care needs. It’s an easy, simplified way to get the best care that fits into your life. From scheduled visits to on-demand care, we’re ready to connect. Keeping you and your family cared for, healthy, and safe.

按需就诊:步骤说明

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊.

On-Demand Visits: Step-By-Step Guides

按需就诊:步骤说明

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊.

预定就诊:步骤指南

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊。

Scheduled Visits: Step-by-Step Guides

预定就诊:步骤指南

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊。

Watch: How to Access Virtual Visits Scheduled Appointments

How do I download the IU Health Virtual Visits app?

For your mobile device, the app can be found in both the App Store and Google Play.

I’m having trouble with the IU Health Virtual Visits app.

Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.

Are virtual visits private and secure?

Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.

Virtual Visits: Frequently Asked Questions

How do I download the IU Health Virtual Visits app?

For your mobile device, the app can be found in both the App Store and Google Play.

I’m having trouble with the IU Health Virtual Visits app.

Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.

Are virtual visits private and secure?

Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.

Dermatology

Dermatology provides treatment for skin conditions such as acne, aging skin, dermatitis, drug rashes, moles, psoriasis and warts. Now offering virtual visits.

Ear, Nose & Throat

Otolaryngologists (ENT specialists) diagnose and treat disorders of the ear, nose and throat, including tumors of the head and neck. Now offering virtual visits.

Orthopedics

Orthopedics treats problems with bones, joints, muscles and the spine to help you return to your previous level of activity quickly and safely. Now offering virtual visits.

Primary Care

With offices throughout the state, we're near you no matter where you live. Book an appointment online or call for same-day appointments or virtual visits.

Urgent Care

At our urgent care walk-in locations, we treat non-life threatening injuries and illnesses with no appointment needed. Save your spot in line online. We also offer occupational health services.

Urology

Urology care includes diagnosis and treatment for conditions affecting the urinary tract. Now offering virtual visits.

Related Services and Conditions for Virtual Visits

Dermatology

Dermatology provides treatment for skin conditions such as acne, aging skin, dermatitis, drug rashes, moles, psoriasis and warts. Now offering virtual visits.

Ear, Nose & Throat

Otolaryngologists (ENT specialists) diagnose and treat disorders of the ear, nose and throat, including tumors of the head and neck. Now offering virtual visits.

Orthopedics

Orthopedics treats problems with bones, joints, muscles and the spine to help you return to your previous level of activity quickly and safely. Now offering virtual visits.

Primary Care

With offices throughout the state, we're near you no matter where you live. Book an appointment online or call for same-day appointments or virtual visits.

Urgent Care

At our urgent care walk-in locations, we treat non-life threatening injuries and illnesses with no appointment needed. Save your spot in line online. We also offer occupational health services.

Urology

Urology care includes diagnosis and treatment for conditions affecting the urinary tract. Now offering virtual visits.

Patient Stories for Virtual Visits

Resources