On-Demand Virtual Visits

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
2. Enroll by creating a free login and completing your personal profile.
3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.771.9383.

We see any patient 2 years or older for on-demand virtual visits.

Self-pay visits are $59. If you choose to bill through your insurance, it may cost more, or it may cost less, depending on your specific plan.

We accept the following insurances:

• Aetna
• Anthem
• CareSource
• Cigna
• Humana
• IU Health Plans
• Managed Health Services
• Medicaid
• Medicare
• United Healthcare

If a prescription is required, we will send it to a pharmacy of your choice.

When it comes to antibiotics, it's crucial to understand their proper usage and potential risks. Antibiotics do not work against viral infections, such as the common cold or flu. When antibiotics are taken when they aren't needed, resistance to them can develop. Using antibiotics responsibly keeps their effectiveness when needed later.

In some cases, we may need you to complete lab tests to diagnose your condition.

Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.