Virtual Visits

A faster, easier way to see a provider

Start Your Virtual Visit

Now more than ever getting the care you need without leaving home can bring peace of mind. IU Health is now offering virtual care across a broad spectrum of your healthcare needs.

From primary care and pediatric health appointments to specialized care, you can get the care you need from the comfort of your home.

IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.

Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.

If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.

Need Care Now? On-Demand Visits

When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week for patients 2 years and older. You can get the care you need now for common conditions such as:

  • Diarrhea, heartburn, nausea and vomiting
  • Cuts, scrapes, sprains, bruises, burns and insect bites
  • Hives, pink eye and rash
  • Infections, including bladder, yeast or urinary tract infection

Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).

Easy as 1-2-3

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.

About IU Health Virtual Visits

IU Health offers a variety of virtual visits. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more.

Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.

If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.

Need Care Now? On-Demand Visits

When you’re sick or not feeling well, we’re there for you. IU Health offers Virtual Visits on-demand 24-hours a day, 7 days a week for patients 2 years and older. You can get the care you need now for common conditions such as:

  • Diarrhea, heartburn, nausea and vomiting
  • Cuts, scrapes, sprains, bruises, burns and insect bites
  • Hives, pink eye and rash
  • Infections, including bladder, yeast or urinary tract infection

Open the downloaded app on your phone, tablet or computer and you’ll be connected with a highly skilled provider. On-demand visits are available to anyone in Indiana (2 years and older).

Easy as 1-2-3

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.

Watch: IU Health Virtual Care

Life can be challenging, unexpected, and busy. IU Health offers virtual care across a broad spectrum of your health care needs. It’s an easy, simplified way to get the best care that fits into your life. From scheduled visits to on-demand care, we’re ready to connect. Keeping you and your family cared for, healthy, and safe.

按需就诊：步骤说明

下载本 PDF 指南，以查看步骤指南，其中将告知您如何下载并登记进行 IU Health 虚拟就诊.

On-Demand Visits: Step-By-Step Guides

按需就诊：步骤说明

下载本 PDF 指南，以查看步骤指南，其中将告知您如何下载并登记进行 IU Health 虚拟就诊.

预定就诊：步骤指南

下载本 PDF 指南，以查看步骤指南，其中将告知您如何下载并登记进行 IU Health 虚拟就诊。

Scheduled Visits: Step-by-Step Guides

预定就诊：步骤指南

下载本 PDF 指南，以查看步骤指南，其中将告知您如何下载并登记进行 IU Health 虚拟就诊。
How to Access Virtual Visits Scheduled Appointments

Watch: How to Access Virtual Visits Scheduled Appointments

How to Access Virtual Visits Scheduled Appointments

Virtual Visits: Frequently Asked Questions

For your mobile device, the app can be found in both the App Store and Google Play.

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

    We see any patient 2 years or older for on-demand virtual visits.

    Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.

    We accept the following insurances:

    • Aetna
    • Anthem
    • CareSource
    • Cigna
    • Humana
    • IU Health Plans
    • Managed Health Services
    • Medicaid
    • Medicare
    • United Healthcare

    Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

    The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.

    Self-pay visits are $59. If you choose to bill through your insurance, it may cost more, or it may cost less, depending on your specific plan.

    Orthopedics

    Orthopedics treats problems with bones, joints, muscles and the spine to help you return to your previous level of activity quickly and safely. Now offering virtual visits.

    Urgent Care

    At our urgent care walk-in locations, we treat non-life threatening injuries and illnesses with no appointment needed. Save your spot in line online. We also offer occupational health services.

    View More Services

    Related Services and Conditions for Virtual Visits

    Orthopedics

    Orthopedics treats problems with bones, joints, muscles and the spine to help you return to your previous level of activity quickly and safely. Now offering virtual visits.

    Urgent Care

    At our urgent care walk-in locations, we treat non-life threatening injuries and illnesses with no appointment needed. Save your spot in line online. We also offer occupational health services.

    View More Services

    Feb 22

    The doctor is in: Virtual visits make house calls easy

    Sleep study physician and patient say the technology lends itself to certain kinds of medical appointments. House calls harken back to a simpler time -- when the small-town doctor would show up on the doorstep of a patient, black bag in hand. Today’s “house call” relies on technology, but it’s no less effective in some cases. Dr. Shalini Manchanda, director of the IU Health Sleep Disorders Center, is an early adaptor of IU Health’s virtual visit tool, part of the wider virtual care system. “My specialty is perfect for virtual care,” Manchanda said. “It’s not like being a surgeon where you have to feel if there is a lump or whatever. In sleep apnea, there’s a lot of data review, so once we make contact with a patient and get to know them in a personal visit, we can review that data online with them.” All it takes is a smartphone, tablet or computer and a strong Wi-Fi connection. That and plenty of set-up work in the office on the front end. Manchanda’s staff has compiled a checklist for the visits, which includes checking in with the patient several days before the virtual visit to ensure they have downloaded the

    The doctor is in: Virtual visits make house calls easy image.
    View All Stories

    Patient Stories for Virtual Visits

    Feb 22

    The doctor is in: Virtual visits make house calls easy

    Sleep study physician and patient say the technology lends itself to certain kinds of medical appointments. House calls harken back to a simpler time -- when the small-town doctor would show up on the doorstep of a patient, black bag in hand. Today’s “house call” relies on technology, but it’s no less effective in some cases. Dr. Shalini Manchanda, director of the IU Health Sleep Disorders Center, is an early adaptor of IU Health’s virtual visit tool, part of the wider virtual care system. “My specialty is perfect for virtual care,” Manchanda said. “It’s not like being a surgeon where you have to feel if there is a lump or whatever. In sleep apnea, there’s a lot of data review, so once we make contact with a patient and get to know them in a personal visit, we can review that data online with them.” All it takes is a smartphone, tablet or computer and a strong Wi-Fi connection. That and plenty of set-up work in the office on the front end. Manchanda’s staff has compiled a checklist for the visits, which includes checking in with the patient several days before the virtual visit to ensure they have downloaded the

    The doctor is in: Virtual visits make house calls easy image.
    View All Stories

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