On-Demand Virtual Visits

Easy, convenient access to see an IU Health provider 24/7

On-Demand Virtual Visits suspending upfront charges (March 11, 2024)

On-Demand Virtual Visits has temporarily suspended upfront charges. You may receive a bill for these services at a later date. If you have further questions in regards to your visit cost, please call 1.888.IUHEALTH (1.888.484.3258) and choose option 2.

Important Notice

On-Demand Virtual Visits suspending upfront charges (March 11, 2024)

On-Demand Virtual Visits has temporarily suspended upfront charges. You may receive a bill for these services at a later date. If you have further questions in regards to your visit cost, please call 1.888.IUHEALTH (1.888.484.3258) and choose option 2.

When you're sick or not feeling well, we're there for you. IU Health offers on-demand virtual visits 24 hours a day, 7 days a week, for patients in Indiana 2 years and older.

You will be connected with an IU Health provider who will review your history, assess your symptoms and answer questions. A few minutes later you'll have a diagnosis and instructions for treatment.

Need Care Now? On-Demand Visits

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

View our step-by-step guide for full details (PDF).

Each person's health is unique, and so are their treatment needs. In some cases, we may need you to complete lab tests to diagnose your condition.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings. A strong Wi-Fi connection is recommended so you can experience the full benefits of our on-demand virtual visits. If using a mobile connection, find a strong signal and stay in one location.

Scheduled Virtual Visits

IU Health offers a variety of visit options for your virtual doctor appointments. These include regular, follow-up, pre and post-operation, triage visits, pre-visit information sessions, medication review and more. From primary care and pediatric health appointments to specialized care, you can get your virtual health appointments from the comfort of your home.

Contact your provider or find a provider, and we will provide you care setting options based on your healthcare needs.

If you are eligible for virtual care with one of our highly skilled providers, an IU Health care team member will schedule your virtual visit and provide setup instructions.

Would you rather schedule a visit for later?

Save your spot for an On-Demand Virtual Visit now to ensure minimal wait time when you're ready to consult with an On-Demand provider. It's simple!

• Access our virtual visit platform
• Sign up or login with your username and password
• Select who is being seen on your account
• Then select Schedule Appointment to save a spot for a visit later in the day or choose Get Started to start your visit now.
• If you schedule a visit, you will be emailed a link so you can login at the time slot you've saved.

On-Demand Visits: What We Treat

• Acid reflux
• Allergies
• Arthritic pain
• Asthma exacerbation
• Athlete's foot
• Cold sores
• Cough
• COVID-19
• Dermatitis/skin rashes
• Diarrhea
• Eye pain, redness and styes
• Fever
• Flu/influenza
• Insect bites and stings
• Laryngitis
• Lice
• Minor burns, cuts and scrapes
• Nausea
• Pink eye
• Poison ivy/oak
• Ringworm
• Scabies
• Sinus congestion
• Sprains/strains
• Sore throat
• Stomach flu
• Sunburns
• Toothache
• Upper respiratory infection
• Urinary/bladder infections
• Vomiting
• Yeast infection (adults only)

What We Don't Treat

View our symptom guide for treatment options if you experience any of the following:

• Bone breaks
• Coughing or throwing up blood
• Chest pain
• Cuts that are deep or bleeding that won't stop
• Ear infections
• Passing out or blacking out
• Severe burns
• Traumatic brain injury

Frequently Asked Questions

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

  1. Download the free IU Health Virtual Visits app (Google Play or App Store) or enroll on your computer.
  2. Enroll by creating a free login and completing your personal profile.
  3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Are you having trouble with the app or your account? Our customer Support team will be happy to assist you. Please call 855.269.3553.

We see any patient 2 years or older for on-demand virtual visits.

Self-pay visits are $59. If you choose to bill through your insurance, it may cost more, or it may cost less, depending on your specific plan.

We accept the following insurances:

  • Aetna
  • Anthem
  • CareSource
  • Cigna
  • Humana
  • IU Health Plans
  • Managed Health Services
  • Medicaid
  • Medicare
  • United Healthcare

If a prescription is required, we will send it to a pharmacy of your choice.

When it comes to antibiotics, it's crucial to understand their proper usage and potential risks. Antibiotics do not work against viral infections, such as the common cold or flu. When antibiotics are taken when they aren't needed, resistance to them can develop. Using antibiotics responsibly keeps their effectiveness when needed later.

In some cases, we may need you to complete lab tests to diagnose your condition.

Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.

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Related Resources

按需就诊:步骤说明

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊.

预定就诊:步骤指南

下载本 PDF 指南,以查看步骤指南,其中将告知您如何下载并登记进行 IU Health 虚拟就诊。