Virtual Visits

Our Approach to 24/7 On-Demand Virtual Visits

IU Health Virtual Visits are available 24 hours a day, seven days a week. Our on-demand visits are secure and confidential and typically last about 10 minutes. They are $49 or less depending on your insurance.

You can use an on-demand virtual visit for many common conditions, such as:

• Bronchitis, cold, cough, congestion, fever, flu and other sinus symptoms
• Diarrhea, heartburn, nausea and vomiting
• Cuts, scrapes, sprains, bruises, burns and insect bites
• Hives, pink eye and rash
• Infections, including bladder, yeast or urinary tract infection

We also treat conditions such as acne, allergies, asthma, athlete's foot and back pain.

Watch: What to Expect with On-Demand Virtual Visit

Easy as 1-2-3

IU Health On-Demand Virtual Visits makes taking care of you and your family easy with three simple steps:

1. Download the free IU Health Virtual Visits app (Google Play or iTunes) or enroll on your computer.
2. Enroll by creating a free login and completing your personal profile.
3. Connect with a highly skilled provider and get you and your family healthy and well.

Typically visits with our providers will last about 10 minutes. Our experts will review your history and answer questions. A few minutes later you’ll have a diagnosis and instructions for treatment.

Be sure to allow access to your camera and microphone if you are using the app. If you are connecting via desktop, be sure to test your computer settings.

Scheduled Visits

IU Health providers also offer scheduled appointments through IU Health Virtual Visits.

You can avoid traffic, long commutes and adverse weather while minimizing time away from work and unnecessary exposure to other patients.

If you are interested in scheduled Virtual Visits, you should have a conversation with your provider about the types of appointments she or he feels would be appropriate for your care and to meet your needs. Scheduled visits are billed in accordance with your type of visit.

Each individual is different, but some examples include:

• Medication management
• Diabetes and weight management
• Depression and anxiety
• Dermatology

Why IU Health for Virtual Visits

IU Health Virtual Visits gives you access to highly skilled experts from the comfort of home or the convenience of wherever you choose to use it.

You can avoid traffic, long commutes and adverse weather while minimizing time away from work and unnecessary exposure to other patients. You will receive the same high-quality care you have come to expect from IU Health.

Convenient Scheduling

For on-demand virtual visits, you can see a provider 24 hours a day, seven days a week.

For scheduled virtual visits, please speak with your physician’s office for more information.

Secure & Confidential

Much like your online banking transactions, your medical information and virtual connection are secured with end-to-end 128-bit encryption per the National Institute of Standards and Technology’s security requirements for cryptographic modules.

The security and privacy program was built to the highest standards and has passed extensive federal and independent security audits to be HIPAA compliant.

Download our technical requirements (PDF) to learn about desktop and mobile requirements for our virtual visits.