My IU Health Help Guide

Creating an account requires an email invitation sent by an IU Health team member at a recent office or hospital visit. Accepting the invitation is a simple process that will only take a few minutes.

Here’s how to create an account from an invitation:

1. Check your email. You should have received an email invitation from My IU Health. If you did not receive the invitation, check your spam or junk folders. To register for My IU Health, open the email and accept the invitation by clicking the “Accept Invitation to My IU Health” link
2. Enter the patient's date of birth and the 4-digit activation code created when you provided your email address
3. Review and agree to the Terms of Use and Privacy Policy
4. Then, click on “Next, Create Your Account”
5. Enter your new password in the Password and Confirm Password fields
6. Click “Create Account”
7. You'll then have the option to enroll in two-step verification

An activation code is needed as part of the online security measures we have taken to ensure your personal information is protected. For security purposes, your activation code expires 90 days after it was created. This is provided to you when you visit your physician's office.

If you are unable to remember your activation code, please contact My IU Health Patient Portal Support at 317.963.1661, Monday - Friday from 8 am - 4:30 pm EST (excluding major holidays).

You can request access to your child's records at their next appointment if you are their legal guardian and they are 13 years old or younger.

You can also call either their provider's office or My IU Health Patient Portal Support at 317.963.1661, Monday - Friday from 8 am - 4:30 pm EST (excluding major holidays).

Here's how to gain access to your child's record (13 years old or younger) from an office invitation:

1. Check your email. You should have received an email invitation from My IU Health. If you did not receive the invitation, check your spam or junk folders. To register for My IU Health, open the email and click the “Accept Invitation to My IU Health” link
2. Enter the patient's date of birth and the 4-digit activation code created when you provided your email address
3. Review and agree to the Terms of Use and Privacy Policy
4. Then, click on “Next, Create Your Account”
5. a. If you already have a My IU Health account, you will be prompted to sign in with your existing account credentials
   b. If you do not have a My IU Health account, you will be prompted to create a password before accessing the patient's health information

Please note: Access to a child's health record will be removed when the child turns 14 years of age. At this point, the patient will need to create a new account via an office invitation and can then invite others to have access to their health records with the assistance from their provider's office.

Creating an account from an email invitation is a simple process that will only take you a few minutes. First, you will need to complete a Health Services Parent/Guardian Consent for Minor Patient Online Access form in order for an IU Health team member to send you an office invitation. If you are unable to have an in-person office visit, you may call My IU Health Patient Portal Support at 317.963.1661 for assistance. Both the parent/guardian and child will need to be present on the call in order to complete the consent form over the phone.

Here’s how to create an account from an invitation:

1. Check your email. You should have received an email invitation from My IU Health. If you did not receive the invitation, check your spam or junk folders. To register for My IU Health, open the email and accept the invitation by clicking the “Accept Invitation to My IU Health” link
2. Enter the patient's date of birth and the 4-digit activation code created when you provided your email address
3. Review and agree to the Terms of Use and Privacy Policy
4. Then, click on “Next, Create Your Account”
5. Enter your email address and password
6. Click “Create Account”
7. You'll then have the option to enroll in two-step verification.

You are able to share access to your Health Services information with up to 10 people.

To grant someone access, please call your provider's office or My IU Health Patient Portal Support at 317.963.1661, Monday - Friday from 8 am - 4:30 pm EST (excluding major holidays).

You will be required to provide information about the person you are granting access to, such as full name and email address.

Please note: Surgeries, infusions, and radiology procedures cannot be canceled directly. You will need to call your providers office to cancel.

To cancel an appointment, please follow these steps:

1. Visit myiuhealth.org and sign in. Then, select “Appointments” on the left side.
2. Select the “Options” button next to your appointment and select “Cancel appointment”.
3. Complete the form by selecting a reason for your cancellation and click “Submit”. Canceled appointments will no longer display in the “Appointments” view.

View the full clinical notes from your IU Health provider(s).

Clinical notes are in addition to what was already available within the visit summaries. The clinical notes include the history of present illness, physical exam, and the assessment plan in a more readable view.

Visit myiuhealth.org and sign in. Then, select "Medical Record" in the main navigation and select "Clinical Notes".

Once you are on the Clinical Notes page, you will see your available notes. Download individual notes by selecting "Download" next to the desired note.

Please note: Only the full clinical notes completed after April 5, 2021 will be available in My IU Health. Notes from before April 5, 2021 are still available in the Medical Record section under “Visit Summaries”. If you have a question about your clinical notes, please contact your provider’s office.

1. What is a clipboard? The clipboard is a feature available in the My IU Health patient portal. Before most provider facing visits, you will receive one of these electronic clipboards that allow you to securely review and update your health history online.
2. How do I know if I have a clipboard available? Once you sign in to your My IU Health patient portal account (myiuhealth.org), there is an indicator if there is a clipboard available just above the photo.
3. You may see more than one clipboard to complete. If your appointments are scheduled on the same day, you only need to complete one clipboard. If you have upcoming appointments on different days, then you will need to complete a clipboard for each day you have appointments scheduled. If you have any questions, please contact your provider's office.
4. How do I fill out the clipboard? Click on the either area noted above. Select the clipboard for the appointment necessary by clicking “Take Now.” You will be presented an Overview page listing the sections you will complete, click the “Begin” button to start your clipboard. Each section has instructions along the right-hand side.
   1. At the end of each section, you will click the “Next” button to move into the next area of the clipboard.
   2. If you view information that is incorrect, click the “Edit” button and make corrections.
   3. If the information is correct, click the “Save” button.
   4. Once you have completed the clipboard, you will have an opportunity to review all your answers. You may modify by clicking Edit if necessary.
   5. Once you have completed your review, click “Submit Answers.”
5. If I submit a clipboard, does it become part of my medical record? Once you fill out and submit a clipboard, expect your provider’s staff to confirm that nothing has changed. The information will become a part of your health information record.
6. Can I see clipboards I have already submitted? Yes, patients or those individuals with access to a patient’s information, may see completed clipboards at any time. Here is how you access your completed clipboards.
   1. Click on Review Clipboards in the main navigation
   2. Click on the Completed tab near the middle of the page
   3. A list will be presented if you have any completed clipboards
7. I would like additional help. If you have questions, please contact My IU Health Patient Portal Support or your provider’s office during their hours of operation.

The Family History section displays documented family relationships with health conditions, such as a brother with migraines or mother with arthritis.

To view your Family History section, visit myiuhealth.org and sign in. Then, select "Medical Record" in the main navigation and select "Family History".

If the information in this section is incorrect, please contact your provider’s office or provide an update at your next appointment.

Patients can only request a prescription renewal through My IU Health. The renewal request is sent to the provider, not to the pharmacy. To refill a medication that does not need to be renewed by a provider, please contact the pharmacy directly.

To request a prescription renewal, visit myiuhealth.org and sign in. Then, select “Medical Record” in the main navigation and select the "Renew" button in the Current Medicaitons section.

After selecting the "Renew" button, identify the prescription you need renewed and complete the form. In this section, you will be asked which provider to send the renewal request to, the reason for the renewal and the quantity needed. In the event we have any questions regarding your prescription, let us know if you prefer to be contacted by secure message or by phone. There is also a box available where you can leave additional comments for your provider. Then, click “Send.”

IU Health will post microbiology reports immediately after they have been completed; however, each microbiology test is unique and has its own timeline. You may first see preliminary results but these are not yet complete. Most test results will be available between 1 and 8 weeks.

Be sure to select to “Download” each report as it contains additional important information such as “Report Status.”

To see Microbiology Reports, visit myiuhealth.org and sign in. Then, select "Medical Record" in the main navigation and select "Microbiology Reports".

1. What types of Microbiology reports are available? Bacteriology, Mycology, Mycobacteriology, Parasitology, Virology
2. How can I see microbiology reports for a specific timeframe? You can see microbiology reports, if available, by using the filter feature. If you filter by a date range when no microbiology reports are associated with the user, the following message is displayed: No information found.
3. When will I see the final results of a microbiology report? Each test has its own timeline. Be sure to select “Download” for each report as it contains additional important information such as report status. You may first see preliminary results, but these are not yet finalized. Most tests will report final results between 1 and 8 weeks.
   Please note: If you have a question about your specific results, please contact your provider’s office.
4. What do I do if I do not understand the results? Please contact your provider’s office for explanation of each unique test and its specific result set.

We offer patients the opportunity to schedule their own appointments online through My IU Health, which includes virtual visits with select Primary Care providers.

With self-service scheduling, you no longer have to call to make an appointment. Self-service scheduling gives you 24-hour access to schedule an appointment from any computer, tablet or smart phone. If for some reason an appointment cannot be self-scheduled, you may make an online appointment request.

1. To schedule an appointment, visit myiuhealth.org and sign in. Then, select “Appointments” in the main navigation and select "Schedule a New Appointment".
2. Select whom the appointment is for (in the event you are scheduling the appointment for someone else) and then begin your seach by either VIsit Reason, Provider, or Specialty.
3. After clicking search, select a location. This page will provide you a list of locations for the selected appointment type. You can scroll to find the location that is most convenient for your schedule, then click "View All Appointments".
   Note: You are able to edit the previous steps by click the blue "Edit" button at any time prior to selecting a day and time.
4. Schedule Appointment. This page will give you a list of available dates and times to make your next appointment. If you scroll to the bottom, you can select "Load more appointment times" and new appointments will appear. Hit the "Select" button to schedule an appointment time that works for you.
5. Tell Us More. In this section, you will be asked what your symptoms are (such as, “coughing” or “neck pain”) and if you have any special needs or comments. Please let us know if you would prefer to be contacted by secure message or phone. Click, “Confirm your appointment” or "Cancel."

IU Health will post pathology reports immediately after they have been completed. If you do not see your reports, please contact the patient’s IU Health provider.

Please note: Only reports authenticated on or after April 5, 2021 will be available in My IU Health. If your report was generated prior to April 5, 2021, the report will not display in My IU Health.

To view your Pathology reports, visit myiuhealth.org and sign in. Then, select “Medical Record” in the main navigation and select "Pathology Reports". Once you are on the Pathology Reports page, you will see available reports. If you do have available pathology reports, you can download individual reports by selecting "Download" next to the desired report.

Users can view their personal information in the Patient Information section of the user dropdown, such as personal details, address, contact information, insurance information, or documented contacts.

If any of the listed information is incorrect, please contact your provider's office.

IU Health will post radiology reports immediately after they have been completed. If you do not see your reports, please contact the patient’s IU Health provider.

Please note: Only reports authenticated on or after Dec. 15, 2014, will be available in My IU Health. If your report was generated prior to Dec. 15, 2014, the report will not display in My IU Health.

To view your Radiology reports, visit myiuhealth.org and sign in. Then, select “Medical Record” in the main navigation and select "Radiology Reports". Once you are on the Radiology Reports page, you will see your reports, if they are available. If you do have available Radiology Reports, you can download individual reports by selecting "Download" next to the desired report.

If you need to request to reschedule an appointment, you must make the request at least 24 hours before the appointment.

To request to reschedule an appointment, visit myiuhealth.org and sign in. Then, select “Appointments” in the main navigation. Select the “Options” button next to your appointment and select “Reschedule appointment.” If the appointment falls within the next 24 hours, you can either select "Cancel Appointment" or call the provider's office to cancel.

Then, complete the form. You will want to be sure you send the request to the provider the appointment is scheduled with. If you cannot find the provider on the messaging list, you will need to call their office to reschedule the appointment. Also, be sure to select when you would like to reschedule the appointment by noting your preferred date and time. Once you have finished, click “Send Request.”

We offer patients the opportunity to request their next appointment online through My IU Health. This service is for appointments that cannot be self-scheduled. When you request an appointment, your doctor's office will follow up with either a secure message or a phone call to book the appointment.

To request an appointment, visit myiuhealth.org and sign in. Select “Appointments" in the main navigation. Then, complete the Request an Appointment form. In this section, you will select whom to send the request to. Start typing the name of the provider (at least two letters) you would like to schedule an appointment with. Then, you select when you would prefer to be seen, what day you would prefer, the preferred time and why the appointment is needed. Please note if you would like us to contact you by secure messaging or by phone. Then, hit “Send request.” An IU Health team member will respond to your request within 24 hours.

Please note: IU Health will post results immediately after the tests have been completed. If you do not see your results, please contact your provider’s office.

The Results section of the Medical Record includes lab results, vital signs, blood pressure and body measurements. After you’ve completed lab work at one of our facilities, you will be able to see the results in your My IU Health account.

To view your lab results, please follow these steps:

1. Visit myiuhealth.org and sign in and select “Medical Record” from the main navigation. Then, select “Results” to see a complete list of your lab results.
2. To view results for a specific date range, use the "Filter by Date Range" function by:
   1. Locate the “Filter by date range” area below “Most recent results"; Enter the Start date and End date for your filter; Click “Submit”
3. Some results can be graphed over time. Here are examples:
   1. Blood Pressure (Systolic and Diastolic Blood Pressure); Blood Glucose (Est Average Glucose mg/dL and mmol/L); Hemoglobin A1C (Hemoglobin A1C HPLC Bld QN) Heart Rate; Oxygen Saturation (SpO2 (Oxygen Saturation (%)); Lipids (Cholesterol SerPl QN, Triglyceride SerPl QN, HDL SerPl QN, LDL CALC; Weight
4. To see a graphed result, follow these steps:
   1. Select result by clicking on the result itself or the “View all for this result” link.
   2. Select a Time Range by clicking on the drop down arrow and selecting the Time Range you wish to see.
   3. Change which Time Range parameter by clicking the left or right arrows below the graph.

If you select a time period where results are not available, the graph will state, “No data for this time period.”

To print your results, click the print button in the top right corner. The print button is not available on smaller screen sizes.

You can send a secure message to your provider using our messaging service. An IU Health team member will respond to your message within one business day. If your message is regarding an urgent need, please contact your physician’s office by phone. For emergency assistance, call 911.

Please note secure messages are only kept for 365 days. If you prefer to archive messages older than 365 days for your personal records, please save them securely to your device. Messages can be saved by either taking a screenshot or using the Print button to print or save as a PDF (Portable Document Format). The Print button is not available on smaller screen sizes.

To send a message, please follow these steps:

1. Visit myiuhealth.org and sign in.
2. Select the "New Message" button within the Messaging box on the homepage.
3. Write your message. To search for your provider, you’ll need to enter the first two letters of his or her first name. Then, you will see a list of names you can pick from. Find your doctor and click on that name. Then, write your subject line and the message. If you need to attach a document, you can click on the “Choose File” button and upload your file. Once you have finished writing the message, click "send."

Note: If you are sending a message on behalf of someone else, make sure you select his or her name before you start writing the message. This is at the top of the message that says, “This message is sent on behalf of.”

How do I "Sign Out"?

1. Desktop
   1. Select the user's name in the upper right-hand corner
   2. Select "Sign out"
2. Mobile
   1. Expand the menu (three horizontal lines) in upper left-hand corne
   2. Select the user's name at the bottom of the menu
   3. Select "Sign out"

To switch between the accounts you have access to, please follow these steps:

1. Visit myiuhealth.org and sign in.
2. You will see a box called "Viewing health record for" with a name listed below. Clicking this box will expand a list of the names of people who have given you access to their account. To access their account, click on their name to switch accounts. When you click on a person’s name, you will have access to his or her Health Services information.

1. To find your Visit Summaries, visit myiuhealth.org and sign in. A link to “Visit Summaries” can be found within the “Medical Record” section.
2. To view a specific Visit Summary, click on the “Download” button that is associated with the visit date you want to view.
3. To email a specific Visit Summary, click the “Send” button that is associated with the visit date you want to email (as seen above). Next you will be presented with two options, choose the one that fits your situation.
4. To search for Visit Summaries within a specific time frame, use the Filter by date range feature (as seen above). Enter a start date and an end date then select the “Submit” button. Visit Care Summaries will then be filtered to show only those occurring between your start and end dates.
5. To find the information contained in visit summaries prior to January 1, 2019, please refer to Discharge Orders. Discharge Orders are found in the "Documents" section under Medical Record.
6. After January 1, 2019, Visit Summaries include the following notes:
   1. Inpatient: discharge summary, delivery note and POST order
   2. Outpatient: ambulatory progress notes (not including adolescent medicine, psychiatry and child protection team notes

For questions about the information contained within a patient's electronic health record, please contact the patient’s IU Health provider directly.

You can access records that are not in your My IU Health account by contacting your IU Health provider or calling Release of Information at 317.962.8670 Monday - Friday from 8 am - 4:30 pm Eastern Time (excluding major holidays). You can also access the Authorization to Release and Disclose Patient Information form and follow the three-step process here.

Within the Manage Account section, My IU Health users can change their own account password and 2-step verification enrollment methods. Users can also view their personal information in the Patient Information section, such as personal details, address, contact information, insurance information, or documented contacts. Both Manage Account and Patient Information sections can be found in the user dropdown.

To allow Manage Account to appear accurately, verify your browser settings are not set to block third-party cookies and are set to allow cross-website tracking.

Your username is the email address associated with your My IU Health account. Once the account is setup, the email address cannot be changed. If you no longer have access to the email address that you created your account with, you can deactivate your account and create a new one with your new email address at your next office visit.

Forgot your password? You can quickly and easily reset your password by using the “Forgot your password?” link on the My IU Health log in page.

1. Click on “Forgot your password?”
2. Enter your email address and then click "Send Verification Code". You will then receive an email with a verification code. If you do not receive an email, click "Send new code" or contact My IU Health Patient Portal Support.
3. Enter the verification code and click "Verify Code".
4. Once your email address is verified, click "Continue".
5. If you're enrolled in two-step verification using SMS, you'll be prompted to complete that process.
6. Then, enter a new password in the New Password and Confirm New Password fields and click "Continue".

Please note: Verification codes expire after 5 minutes. You'll need to request a new code if your first code expires.

Your password gives you secure access to My IU Health and helps ensure your private information and transactions stay secure.

To change your password, visit myiuhealth.org and sign in. Then, select "Manage Account" from the user dropdown.

Choose "Change my password" and select Continue. Enter a new password and enter it again to confirm it before selecting Continue.

An email will be sent to your email address informing you that your password has been updated.

Note: Your password must be between 8-16 characters in length, including at least one uppercase letter, one lowercase letter and one number. It may include special characters but cannot include spaces.

Two-step verification is an optional layer of security in addition to your password. You can either opt-in for two-step verification during the account creation process or at a later time within the Manage Account section.

If you opt-in for two-step verification, you'll choose either email or text messages/SMS as your verification method. Depending on your settings, you'll either enter your email address or mobile phone number to receive a verification code to complete the enrollment process. Two-step verification settings can be changed at any time.

Please note: verification codes are only valid for 5 minutes. If your verification code expires before you use it, you can request a new code. Text messages/SMS two-step verification codes will come from one of the following numbers: 26096, 69525, 87892 or 97671.

You can update your two-step verification settings at any time. To update your two-step verification settings, visit myiuhealth.org and sign in. Then, select "Manage Account" from the user dropdown. Choose "Change my two-step verification settings" and select Continue. Then, choose your communication preference and complete the steps to confirm either your email address or phone number.

You can opt out of two-step verification at any time. To opt out, visit myiuhealth.org and sign in. Then, select "Manage Account" from the user dropdown. Choose "Change my two-step verification settings" and select Continue. Then, select "Do not enroll in two-step verification" and select Continue.

You can choose to re-enroll in two-step verification at any time.

To remove someone's access to your health record information or to remove your access to someone else's health record, please contact your provider's office or call My IU Health Patient Portal Support at 317.963.1661.

When you deactivate your account, all access to your account—including others who may have access to view your information—will be removed. If you wish to deactivate your account, you may create a new account at a later time by contacting your provider's office for a new office invitation.

To deactivate your account, visit myiuhealth.org and sign in. Then, select "Manage Account" from the user dropdown and choose “Deactivate my account". Select "Deactivate account" and click "Continue".

To help protect the security of your My IU Health account, your account will lock after multiple failed log in attempts within a short period of time. Your account will automatically unlock shortly thereafter, depending on how many failed attempts. Please wait at least 1 minute before trying again.

If you do not remember your password, please click the Forgot Your Password link and follow the steps to reset your password.

My IU Health is currently available in English (default) and Spanish.

To change your language settings within Health Services:

1. Desktop
   1. Select the user's name in the upper right-hand corner
   2. Select "Change Language" > Español - Estados Unidos
2. Mobile
   1. Expand the menu (three horizontal lines) in upper left-hand corner
   2. Select the user's name at the bottom of the menu
   3. Select "Change Language" > Español - Estados Unidos

The language settings for the login page, password reset, two-step verification settings rely on the browser's specified language. To see these screens in Spanish, make sure your browser's default language is set to Spanish.

You can receive alerts via email, text message*, or both when there is new information added to your health record or a new secure message. Additional alerts will not be sent for any updates made to existing results.

To change how you would like to be notified, visit myiuhealth.org and sign in.

1. Desktop
   1. Select the user's name in the upper right-hand corner.
   2. Select "Health Record Alerts" and make your selections.
   3. Verify your contact information, click the checkbox, then click Save.
2. Mobile
   1. Expand the menu (three horizontal lines) in upper left-hand corner.
   2. Select the user's name at the bottom of the menu.
   3. Select "Health Record Alerts" and make your selections.
   4. Verify your contact information, click the checkbox, then click Save.

Please note: email alerts for secure messages are required. *Text and data rates may apply.

We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we do not have information about your account balance.

We are committed to protecting your personal information. In addition, whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the web, and we do not share your information with anyone else. Security is maintained to industry-standards to ensure that your information is secure.

IU Health offers many ways to make online payments:

Pay your bill with My IU Health

1. Go to MyIUHealth.org and log in
2. Click on "Bill Pay" in the main navigation
3. On the "My Bill" page, select either "Pay" at the top or "Make a Payment"
4. On the "Make a Payment" tab, either pay the full balance due, a partial payment, or pay by visit
5. You can also choose to setup a payment plan by selecting the "Payment Plan Options" tab

If you do not have a My IU Health patient portal account, pay your bill with My IU Health Guest Pay

1. Go to MyIUHealth.org
2. Click on "Guest Pay"
3. Enter the account number of the bill you want to pay (the account number can be found in the upper right-hand corner of the statement you received in the mail)

Please Note: Be prepared with the payment method you would like to use for your payment.

To make a payment plan with My IU Health:

1. Go to MyIUHealth.org and log in
2. Click on "Bill Pay" in the main navigation
3. On the "My Bill" page, select either "Pay" at the top or the "Make a Payment" button
4. On the "Make a Payment" tab, select the "Payment Plan Options" tab
5. Enter the number of payments you would prefer to make in the "# of Payments" box
6. The "Monthly Payment" field will populate with the monthly amount due
7. If you are satisfied with the monthly payment amount, select the "Get Terms" button. You can also adjust the number of payments to either increase or decrease the monthly payment amount
8. Select or edit your primary payment method by clicking "Edit"
9. Select "Confirm Payment Plan"

Please Note: Be prepared with the payment method you would like to use for your payment.

Although you have the ability to make a partial payment through Bill Pay and Guest Pay, amounts not paid in full can still become past due. A balance that is past due may be sent to collections and could affect your credit.

We recommend setting up a payment plan through Bill Pay to pay smaller amounts and avoid past due balances.

For more information about online bill payment, billing and insurance visit the frequently asked questions page.