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West

IU Health West Hospital

1111 N Ronald Reagan Pkwy
Avon, IN 46123

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General Inquiries

Indiana University Health West Hospital is a special place to give and receive healthcare services, and was built with the comfort and needs of our patients, visitors and caregivers in mind.

IntroductionSlice

Many elements come together to create what is known as IU Health West Hospital's Sanctuary of Healing—building design and decor, technology and relationship-centered care, to name just a few. The physical environment and our staff work in harmony to create a soothing, stress-free, remarkable healthcare experience for patients and their loved ones. 

The IU Health West Hospital Difference

Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well.

The team of caregivers at IU Health West Hospital further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, making patients active partners in their healthcare experience, and allowing them to feel a sense of control, understanding and peace of mind.

IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment. Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there—IU Health West's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation.

IU Health West strives to exceed your expectations in every way, and provide patient care second to none.

Introduction

Many elements come together to create what is known as IU Health West Hospital's Sanctuary of Healing—building design and decor, technology and relationship-centered care, to name just a few. The physical environment and our staff work in harmony to create a soothing, stress-free, remarkable healthcare experience for patients and their loved ones. 

The IU Health West Hospital Difference

Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well.

The team of caregivers at IU Health West Hospital further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, making patients active partners in their healthcare experience, and allowing them to feel a sense of control, understanding and peace of mind.

IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment. Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there—IU Health West's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation.

IU Health West strives to exceed your expectations in every way, and provide patient care second to none.

InformationSlice

Parking Instructions

Patients may be dropped off or picked up at the main entrance of the hospital, which is accessible from West 10th St., or as directed on the pre-visit information from your doctor’s office.

Parking at IU Health West Hospital is free, with parking lots and entrances conveniently located to help patients and visitors get to their destinations quickly. Free valet parking is available Monday through Friday from 7:30 am until 4:30 pm at the hospital’s main entrance (no tipping is permitted).

The IU Health West Hospital team members at the Welcome Desk (located just inside the main entrance) are happy to help you and answer any questions. They also have wheelchairs available if you need them.

Visitor Information

Our healthcare team understands that having family and friends around is important to your healing process. That’s why we have an open visitation policy, allowing visitors 24 hours a day. We encourage visitors to spend as much time in the room as you’d like, including overnight stays.

However, if you need help limiting visitors, we will be happy to provide assistance and support. Some hospital areas have limited access, and if applicable, these restrictions will be discussed with you when you arrive.

Please note that the hospital’s entry doors are locked from 9 pm to 6 am. During these hours, visitors may push the intercom button (located at each entrance), and a member of the security team will unlock the door.

Information

Parking Instructions

Patients may be dropped off or picked up at the main entrance of the hospital, which is accessible from West 10th St., or as directed on the pre-visit information from your doctor’s office.

Parking at IU Health West Hospital is free, with parking lots and entrances conveniently located to help patients and visitors get to their destinations quickly. Free valet parking is available Monday through Friday from 7:30 am until 4:30 pm at the hospital’s main entrance (no tipping is permitted).

The IU Health West Hospital team members at the Welcome Desk (located just inside the main entrance) are happy to help you and answer any questions. They also have wheelchairs available if you need them.

Visitor Information

Our healthcare team understands that having family and friends around is important to your healing process. That’s why we have an open visitation policy, allowing visitors 24 hours a day. We encourage visitors to spend as much time in the room as you’d like, including overnight stays.

However, if you need help limiting visitors, we will be happy to provide assistance and support. Some hospital areas have limited access, and if applicable, these restrictions will be discussed with you when you arrive.

Please note that the hospital’s entry doors are locked from 9 pm to 6 am. During these hours, visitors may push the intercom button (located at each entrance), and a member of the security team will unlock the door.

AmenitiesSlice

At Indiana University Health West Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. Below are some of the many services available to you and your family during your stay. 

Wheelchairs

Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the Welcome Desk.

Places to Eat in the Hospital

We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health West Hospital.

The Garden Café

The Garden Café offers a full selection of meals, featuring healthy options.
The Garden Café is located on the Garden Level (“G” on all hospital elevators).
Open Monday through Friday, from 6:45 am to 11:30 pm
Open Saturday and Sunday, from 7 am to 2 pm

View this week’s Garden Café menu.

Room Service

With IU Health West Hospital’s room service, patients can choose daily what and when they want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health West chefs.

Similar to hotel room service, you choose from a menu and then call 317.217.3157. An operator places the order and confirms any diet restrictions. If your doctor changes your diet needs, the operator can check this information on the computer. Your meal is delivered directly to you, usually within 45 minutes of the order.

Family members and visitors may also order a guest meal tray. They can buy a guest tray ticket (or multiple tickets) from the cashier in the Garden Café, and then call in meal orders. Our room service ambassadors will deliver it to your room.

IU Health West Hospital Room Service Hours
Open daily, 6:30 am - 7:30 pm
317.217.3157

Internet Services

IU Health West Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24/7 in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help you connect to the network.

Mail Services

Outgoing Mail

A mailbox is located just outside the main entrance, and outside the entrance to the Professional Office Center. Books of stamps may be purchased at the Gift Shop.

Incoming Mail

Patients may receive mail while staying at IU Health West Hospital. Anyone who sends mail to a patient should address the envelope as follows:

Patient name, unit and room number
IU Health West Hospital
1111 N. Ronald Reagan Parkway
Avon, IN 46123

If you receive mail after you leave, we will forward it to your home address.

Deliveries

Flowers and gifts may be delivered to the Welcome Desk just inside the main entrance at IU Health West Hospital. Hospital volunteers deliver these items on weekdays to patient rooms.

Deliveries for Non-Disclosure Patients

Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no information” patient, our team cannot say that you are a patient at the hospital or accept any deliveries. 

Items Not Allowed

For the safety of our patients and staff, latex balloons are not allowed in the hospital, though Mylar balloons are permitted. In addition, poinsettias are not permitted at IU Health West Hospital.

Gift Shop

The IU Health West Hospital Gift Shop is located on the first floor of the hospital, just inside the main entrance. The gift shop offers unique gifts for all ages, and provides a full selection of magazines, gifts, cards, flowers, snacks and drinks. 

Hours of Operation

Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 4 pm

Family members or friends who would like to purchase a gift can call 317.217.3188. Gift shop staff can help select the right gift, include a personal note and have it delivered for free anywhere in the hospital. MasterCard and Visa are accepted.

Amenities

At Indiana University Health West Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. Below are some of the many services available to you and your family during your stay. 

Wheelchairs

Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the Welcome Desk.

Places to Eat in the Hospital

We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health West Hospital.

The Garden Café

The Garden Café offers a full selection of meals, featuring healthy options.
The Garden Café is located on the Garden Level (“G” on all hospital elevators).
Open Monday through Friday, from 6:45 am to 11:30 pm
Open Saturday and Sunday, from 7 am to 2 pm

View this week’s Garden Café menu.

Room Service

With IU Health West Hospital’s room service, patients can choose daily what and when they want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health West chefs.

Similar to hotel room service, you choose from a menu and then call 317.217.3157. An operator places the order and confirms any diet restrictions. If your doctor changes your diet needs, the operator can check this information on the computer. Your meal is delivered directly to you, usually within 45 minutes of the order.

Family members and visitors may also order a guest meal tray. They can buy a guest tray ticket (or multiple tickets) from the cashier in the Garden Café, and then call in meal orders. Our room service ambassadors will deliver it to your room.

IU Health West Hospital Room Service Hours
Open daily, 6:30 am - 7:30 pm
317.217.3157

Internet Services

IU Health West Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24/7 in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or help you connect to the network.

Mail Services

Outgoing Mail

A mailbox is located just outside the main entrance, and outside the entrance to the Professional Office Center. Books of stamps may be purchased at the Gift Shop.

Incoming Mail

Patients may receive mail while staying at IU Health West Hospital. Anyone who sends mail to a patient should address the envelope as follows:

Patient name, unit and room number
IU Health West Hospital
1111 N. Ronald Reagan Parkway
Avon, IN 46123

If you receive mail after you leave, we will forward it to your home address.

Deliveries

Flowers and gifts may be delivered to the Welcome Desk just inside the main entrance at IU Health West Hospital. Hospital volunteers deliver these items on weekdays to patient rooms.

Deliveries for Non-Disclosure Patients

Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no information” patient, our team cannot say that you are a patient at the hospital or accept any deliveries. 

Items Not Allowed

For the safety of our patients and staff, latex balloons are not allowed in the hospital, though Mylar balloons are permitted. In addition, poinsettias are not permitted at IU Health West Hospital.

Gift Shop

The IU Health West Hospital Gift Shop is located on the first floor of the hospital, just inside the main entrance. The gift shop offers unique gifts for all ages, and provides a full selection of magazines, gifts, cards, flowers, snacks and drinks. 

Hours of Operation

Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 4 pm

Family members or friends who would like to purchase a gift can call 317.217.3188. Gift shop staff can help select the right gift, include a personal note and have it delivered for free anywhere in the hospital. MasterCard and Visa are accepted.

Places to StaySlice

If family members need a place to stay, ProCare Network (a free service) can help you find hotels that offer discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room. 

ProCare Network 

procarenetwork.com

Call for details: 317.974.2039 or 800.974.2039

Open Monday through Friday, 8 am to 7 pm

The Fairfield Inn and Suites

119 Angelina Way
Avon, IN 46123

Phone
Amenities:

Located just a few minutes away from the hospital.

Places to Stay

If family members need a place to stay, ProCare Network (a free service) can help you find hotels that offer discounted rates. If you would like to call the hotel yourself, ask for the “ProCare rate” when reserving a room. 

ProCare Network 

procarenetwork.com

Call for details: 317.974.2039 or 800.974.2039

Open Monday through Friday, 8 am to 7 pm

The Fairfield Inn and Suites

119 Angelina Way
Avon, IN 46123

Phone
Amenities:

Located just a few minutes away from the hospital.

Ancillary ServicesSlice

Retail Pharmacy

Pharmacy services, including prescription refills, are available at IU Health West Hospital. You can contact our pharmacy at 317.217.3355 or visit the Pharmacy page to learn more about our services. 

Hours of Operation

Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm

Ancillary Services

Retail Pharmacy

Pharmacy services, including prescription refills, are available at IU Health West Hospital. You can contact our pharmacy at 317.217.3355 or visit the Pharmacy page to learn more about our services. 

Hours of Operation

Monday through Friday, 7 am – 6 pm
Saturday, 8 am – 2 pm