Appointments & Visitation
Learn about our COVID-19 hospital visitor policies and updates for your upcoming appointments and procedures
Starting June 15, IU Health began relaxing some of the temporary visitor restrictions put in place at the start of the COVID-19 pandemic.
The revised guidelines allow for one visitor per patient, per day in inpatient areas. Each visitor will be screened and given a mask, which must be worn at all times inside the facility.
Hospital & Visitor Policy
Updated June 15, 2020
Hospital Visitor Restrictions
One visitor per patient, per day is allowed in inpatient areas. Each visitor will be screened and given a mask, which must be worn at all times inside the facility.
Visitor guidelines include:
- Visitors must be 18 or older.
- Visitors will not be allowed for patients who have tested positive for COVID-19.
- Visitors in emergency departments, ambulatory surgery centers, outpatient clinics and medical offices will be facilitated on a case-by-case basis depending on space and ability to maintain social distancing measures.
- Visit rileychildrens.org for details on visitor policies at Riley Hospital for Children at IU Health
Watch: Coping with Visitor Restrictions
Hospital & Visitor Policy
Updated June 15, 2020
Hospital Visitor Restrictions
One visitor per patient, per day is allowed in inpatient areas. Each visitor will be screened and given a mask, which must be worn at all times inside the facility.
Visitor guidelines include:
- Visitors must be 18 or older.
- Visitors will not be allowed for patients who have tested positive for COVID-19.
- Visitors in emergency departments, ambulatory surgery centers, outpatient clinics and medical offices will be facilitated on a case-by-case basis depending on space and ability to maintain social distancing measures.
- Visit rileychildrens.org for details on visitor policies at Riley Hospital for Children at IU Health
Watch: Coping with Visitor Restrictions
How We’re Keeping You Safe
Our providers and their teams remain vigilant about protecting our patients from the risks associated with COVID-19. Here is what you can expect if you come in for an appointment:
- All IU Health patient-facing providers are required to wear a mask.
- All patients will be required to wear a mask, which we will provide.
- We will continue to follow our strict policies and procedures for cleaning surfaces.
- Waiting areas have been re-configured to support social distancing. We are also establishing processes to minimize, or eliminate, any time spent in waiting rooms.
Learn more about how IU Health is safely caring for you.
IU Health Mask Policy
Everyone entering an IU Health facility, both inpatient and outpatient, will be required to wear a surgical/isolation mask. This includes visitors, patients and team members.
All patients should wear a mask while in an IU Health facility except when in their room. All new patients will be screened for symptoms.
In areas that allow visitation, visitors will continue to be screened when entering an IU Health facility and wear an IU Health-issued mask. If showing signs of symptoms, they will not be allowed to visit. Cloth masks are no longer allowed.
How We’re Keeping You Safe
Our providers and their teams remain vigilant about protecting our patients from the risks associated with COVID-19. Here is what you can expect if you come in for an appointment:
- All IU Health patient-facing providers are required to wear a mask.
- All patients will be required to wear a mask, which we will provide.
- We will continue to follow our strict policies and procedures for cleaning surfaces.
- Waiting areas have been re-configured to support social distancing. We are also establishing processes to minimize, or eliminate, any time spent in waiting rooms.
Learn more about how IU Health is safely caring for you.
IU Health Mask Policy
Everyone entering an IU Health facility, both inpatient and outpatient, will be required to wear a surgical/isolation mask. This includes visitors, patients and team members.
All patients should wear a mask while in an IU Health facility except when in their room. All new patients will be screened for symptoms.
In areas that allow visitation, visitors will continue to be screened when entering an IU Health facility and wear an IU Health-issued mask. If showing signs of symptoms, they will not be allowed to visit. Cloth masks are no longer allowed.
Appointments & Procedures
Elective Procedures
IU Health is resuming some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.
Rest assured that our team will address any concerns you may have regarding your surgery prior to scheduling. If you have questions, or your condition changes, please contact your physician’s office.
Appointments & Procedures
Elective Procedures
IU Health is resuming some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.
Rest assured that our team will address any concerns you may have regarding your surgery prior to scheduling. If you have questions, or your condition changes, please contact your physician’s office.
Appointments & Procedures
Outpatient Appointments
To ensure the health and safety of all our patients and team members, we’re making adjustments to some of our outpatient appointments.
What will happen with upcoming appointments?
At this time, for the safety of our patients, some appointments may be rescheduled so that our care teams can be available to patients who have immediate needs.
If you have an appointment that needs to be rescheduled an IU Health care team member will contact you with more information.
Appointment options include virtual visits through IU Health Virtual Visits, visits by phone, as well as in-person visits. If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.
Don’t have an appointment in the next few days?
To allow our care team to focus on patients with appointments in the next few days, we kindly ask that patients who do not have appointments within the next 3 days to wait until closer to their appointment day before contacting us. We realize that this can feel frustrating and we are working hard to support all of our patients.
If your appointment is within the next 3 days and you have questions or would like to confirm your appointment please call your doctor’s office. Find our full provider directory.
What should I do if I had a surgery or doctor's appointment scheduled previously?
IU Health is resuming some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
If you have an upcoming appointment, some appointments may be rescheduled so that our care teams can be available to patients who have immediate needs. If you have an appointment that needs to be rescheduled an IU Health care team member will contact you with more information.
For those appointments that cannot be postponed, options will include virtual visits through the IU Health Virtual Visit app, visits by phone, as well as in-person visits.If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.
We kindly ask that patients who do not have appointments within the next 3 days to wait until closer to their appointment day before contacting us. If your appointment is within the next 3 days and you have questions or would like to confirm your appointment please call your doctor’s office.
Has IU Health resumed elective procedures?
The state of Indiana has allowed hospitals and surgery centers to resume elective surgeries. IU Health resumed some elective surgeries for our patients starting May 4.
If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.
As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.
Is IU Health offering Virtual Visits for appointments?
Many of our providers are offering virtual visits. Please go to our provider directory for more information.