Visitor & Appointment Updates

Learn about our COVID-19 hospital visitor policies and updates for your upcoming appointments and procedures

We are taking thoughtful, careful steps for everyone’s safety. Learn more about our hospital visitor policies and what to expect at your next appointment with IU Health.

Masks must be worn inside all IU Health facilities. We will provide a medical-grade mask upon your arrival, at no cost to you.

Mask Policy

Masks must be worn inside all IU Health facilities. We will provide a medical-grade mask upon your arrival, at no cost to you.

IU Health is updating its temporary visitor guidelines to support personal connections with loved ones while keeping patients, visitors and team members safe.

Up to four visitors - including children, if accompanied by an adult - to visit together, in all IU Health facilities. All visitors must follow all COVID-19 protocols while on-site. One adult may stay overnight for patients 18 and older. For pediatric patients, two adult visitors may stay overnight. All visitors age 2+ must follow guidelines for masks and social distancing.

Hospital visitor guidelines - patients without COVID-19

For adult patients without COVID-19, up to four care partners may visit at the same time. Visitation hours are not restricted. Adult patients may have one care partner stay overnight. Pediatric patients may have two overnight visitors.

  • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
  • Visitors (age 2+) must wear a hospital-provided mask at all times, including in the patient’s room.
    • Face masks may be removed while eating or drinking. Please put your face mask back on as soon as you are done.
    • If you are eating or drinking and someone enters the room, please immediately put your face mask on.
  • Visitors must wash hands often or use hand sanitizer, including upon entry and exit from the patient’s room.
  • Practice physical distancing, including in the patient’s room.
  • Visitors should remain in the patient’s room, except to get food inside the hospital and then return to the room, or to exit for the day.

    Exceptions may be made in consultation with chief medical and nursing officers for situations involving end-of-life care, obstetric services including labor and delivery, and when the benefits of more inclusive visitation outweigh the risk.

    NICU visitor guidelines

    Due to a steady increase in RSV cases, it is necessary to put additional visitor guidelines in place in Riley at IU Health NICUs. These guidelines include Riley Hospital for Children and in the Riley at IU Health NICUs at IU Health Methodist and North hospitals. These guidelines will also be in place in the IU Health North Labor, Delivery, Postpartum and Pediatric in-patient areas as well the IU Health West Special Care Nursery.

    NICU visitations restrictions will allow:

    • Two parents/guardians plus 4 designated visitors 18 years or older
    • Only two parents/guardians can stay overnight
    • Only two visitors in the room at a time
    • Visitors can switch out between parents/guardians and designated visitors as frequently as they wish outside the unit

    Maternity Visitor Guidelines

    Due to an increase in RSV cases and the focus on keeping patients safe, Riley at IU Health has expanded current NICU RSV visitor guidelines to Maternity units at Riley at IU Health and IU Health Methodist hospitals.

    Maternity unit visitation guidelines will allow:

    • Four visitors during the day. Visitors must be 18 or older (with an exception for the significant other of the patient)
    • Up to four visitors are allowed to remain for labor and birth 24/7
    • One adult visitor may stay overnight with Mom/Baby and antepartum
    • Only two visitors are allowed in the room at the time after delivery. Visitors may switch out outside of the maternity unit

      Hospital visitor guidelines - patients with COVID-19

      Most patients with COVID-19* may have up to four adult visitors (18 and older) at a time under the following guidelines:

      • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
      • When entering a patient unit, visitors must check-in at the nurse’s station before entering the patient’s room. An IU Health team member will assist you in putting on all required PPE (personal protective equipment).
      • Before leaving the patient’s room, visitors should call a nurse or hospital team member to help with removing their PPE safely.

      *Patients undergoing aerosol-generating procedures (AGPS) may have up to two adult (18 and older) visitors at a time unless the visitor is the parent of a patient or approved before the visit. Visitors must wear enhanced PPE provided to ensure safety during the visit.

      Hospital Visitor Policy

      IU Health is updating its temporary visitor guidelines to support personal connections with loved ones while keeping patients, visitors and team members safe.

      Up to four visitors - including children, if accompanied by an adult - to visit together, in all IU Health facilities. All visitors must follow all COVID-19 protocols while on-site. One adult may stay overnight for patients 18 and older. For pediatric patients, two adult visitors may stay overnight. All visitors age 2+ must follow guidelines for masks and social distancing.

      Hospital visitor guidelines - patients without COVID-19

      For adult patients without COVID-19, up to four care partners may visit at the same time. Visitation hours are not restricted. Adult patients may have one care partner stay overnight. Pediatric patients may have two overnight visitors.

      • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
      • Visitors (age 2+) must wear a hospital-provided mask at all times, including in the patient’s room.
        • Face masks may be removed while eating or drinking. Please put your face mask back on as soon as you are done.
        • If you are eating or drinking and someone enters the room, please immediately put your face mask on.
      • Visitors must wash hands often or use hand sanitizer, including upon entry and exit from the patient’s room.
      • Practice physical distancing, including in the patient’s room.
      • Visitors should remain in the patient’s room, except to get food inside the hospital and then return to the room, or to exit for the day.

        Exceptions may be made in consultation with chief medical and nursing officers for situations involving end-of-life care, obstetric services including labor and delivery, and when the benefits of more inclusive visitation outweigh the risk.

        NICU visitor guidelines

        Due to a steady increase in RSV cases, it is necessary to put additional visitor guidelines in place in Riley at IU Health NICUs. These guidelines include Riley Hospital for Children and in the Riley at IU Health NICUs at IU Health Methodist and North hospitals. These guidelines will also be in place in the IU Health North Labor, Delivery, Postpartum and Pediatric in-patient areas as well the IU Health West Special Care Nursery.

        NICU visitations restrictions will allow:

        • Two parents/guardians plus 4 designated visitors 18 years or older
        • Only two parents/guardians can stay overnight
        • Only two visitors in the room at a time
        • Visitors can switch out between parents/guardians and designated visitors as frequently as they wish outside the unit

        Maternity Visitor Guidelines

        Due to an increase in RSV cases and the focus on keeping patients safe, Riley at IU Health has expanded current NICU RSV visitor guidelines to Maternity units at Riley at IU Health and IU Health Methodist hospitals.

        Maternity unit visitation guidelines will allow:

        • Four visitors during the day. Visitors must be 18 or older (with an exception for the significant other of the patient)
        • Up to four visitors are allowed to remain for labor and birth 24/7
        • One adult visitor may stay overnight with Mom/Baby and antepartum
        • Only two visitors are allowed in the room at the time after delivery. Visitors may switch out outside of the maternity unit

          Hospital visitor guidelines - patients with COVID-19

          Most patients with COVID-19* may have up to four adult visitors (18 and older) at a time under the following guidelines:

          • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
          • When entering a patient unit, visitors must check-in at the nurse’s station before entering the patient’s room. An IU Health team member will assist you in putting on all required PPE (personal protective equipment).
          • Before leaving the patient’s room, visitors should call a nurse or hospital team member to help with removing their PPE safely.

          *Patients undergoing aerosol-generating procedures (AGPS) may have up to two adult (18 and older) visitors at a time unless the visitor is the parent of a patient or approved before the visit. Visitors must wear enhanced PPE provided to ensure safety during the visit.

          We are taking careful steps to protect you and our team. If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.

          • Patients, adult and pediatric, may bring up to four companions/parents/guardians to an appointment.
          • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on-site, including wearing a mask at all times if over the age of 2.
          • If the adult companion/parent/guardian of a minor child does not pass the screening, another companion can be screened or the appointment will be rescheduled.

          If you are experiencing symptoms of COVID-19, download the IU Health Virtual Visits app on your smartphone to proceed with a free virtual COVID-19 screening.

            Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.

            Rest assured v1

            Outpatient Appointments

            We are taking careful steps to protect you and our team. If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.

            • Patients, adult and pediatric, may bring up to four companions/parents/guardians to an appointment.
            • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on-site, including wearing a mask at all times if over the age of 2.
            • If the adult companion/parent/guardian of a minor child does not pass the screening, another companion can be screened or the appointment will be rescheduled.

            If you are experiencing symptoms of COVID-19, download the IU Health Virtual Visits app on your smartphone to proceed with a free virtual COVID-19 screening.

              Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.

              Rest assured v1

              Universal Mask Mandate

              Providers and patient-facing team members will wear masks at every IU Health facility. Patients and visitors will be required to wear masks also, provided at no cost to you.

              Social distancing

              We support social distancing guidelines by displaying six-foot distances and have redesigned spaces in our facilities wherever possible.

              Limited waiting room time

              We are working hard to significantly decrease the time you spend in waiting rooms.

              Enhanced cleaning

              We are enhancing our disinfecting procedures so that everything remains thoroughly clean throughout the day.

              IU Health Safe Care Pledge

              Universal Mask Mandate

              Providers and patient-facing team members will wear masks at every IU Health facility. Patients and visitors will be required to wear masks also, provided at no cost to you.

              Social distancing

              We support social distancing guidelines by displaying six-foot distances and have redesigned spaces in our facilities wherever possible.

              Limited waiting room time

              We are working hard to significantly decrease the time you spend in waiting rooms.

              Enhanced cleaning

              We are enhancing our disinfecting procedures so that everything remains thoroughly clean throughout the day.

              IU Health Safety Plan

              IU Health takes the health and safety of our team members, patients and visitors very seriously. IU Health developed this COVID-19 Safety Plan as part of our efforts to reduce the potential for exposure to and spread of the coronavirus.

              View the IU Health COVID-19 Safety Plan (PDF)

              Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.

              Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.

              Watch: Coping with Visitor Restrictions

                Stay Connected Virtually

                Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.

                Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.

                Watch: Coping with Visitor Restrictions

                  Virtual Visitation Resources

                  Stay Connected with Virtual Visitation

                  How to Connect with a Patient or Family Member

                  Learn how to use IU Health Wi-Fi in the hospital. Find steps to use common apps such as FaceTime, Zoom and Skype.

                  View Instructions (PDF)