Stay Connected with Virtual Visitation
How to Connect with a Patient or Family Member
Learn how to use IU Health Wi-Fi in the hospital. Find steps to use common apps such as FaceTime, Zoom and Skype.
Visitor & Appointment Updates
Learn about our COVID-19 hospital visitor policies and updates for your upcoming appointments and procedures
We are taking thoughtful, careful steps for everyone’s safety. Learn more about our hospital visitor policies and what to expect at your next appointment with IU Health.
Hospital
Masks are required in the following locations:
- Patient rooms
- Emergency waiting rooms
- Transplant and oncology units
- All pediatric units
- Newborn intensive care units (NICUs)
- Riley Hospital for Children
Masks are required for any patient with respiratory symptoms or when indicated by isolation procedures.
Medical grade masks will be available at no cost to you. Masks are not required in public spaces, such as cafeterias, lobbies, gift shops, restrooms and when walking in hallways.
Outpatient Locations
Masks are required in the following locations:
- Outpatient waiting rooms, including lab, radiology and Urgent Care
- Pediatric outpatient locations
- All cancer and transplant centers
Mask Policy
Hospital
Masks are required in the following locations:
- Patient rooms
- Emergency waiting rooms
- Transplant and oncology units
- All pediatric units
- Newborn intensive care units (NICUs)
- Riley Hospital for Children
Masks are required for any patient with respiratory symptoms or when indicated by isolation procedures.
Medical grade masks will be available at no cost to you. Masks are not required in public spaces, such as cafeterias, lobbies, gift shops, restrooms and when walking in hallways.
Outpatient Locations
Masks are required in the following locations:
- Outpatient waiting rooms, including lab, radiology and Urgent Care
- Pediatric outpatient locations
- All cancer and transplant centers
Effective Monday, April 4, IU Health allows up to four visitors—including children ages 2 and up if accompanied by an adult—to visit, together, for most patients in IU Health facilities.
These guidelines take into account patient and family requests for emotional support and well-being, as well as the improving COVID-19 trends across Indiana.
Visitors must screen negative for COVID-19 and follow all masking and safety guidelines while on site. Find more details below.
Hospital visitor guidelines
- For most patients with or without COVID-19, up to four people (ages 2 and up) may visit at the same time. Patients in semi-private rooms may have up to two visitors at a time.
- Visiting hours are 8 am – 9 pm, though this may vary by facility. Visitors must follow all safety and infection prevention measures, including masking and other PPE guidance.
- Children ages 2 – 16 may visit if accompanied by an adult visitor. Children younger than 2 may visit adult patients for end-of-life situations only; exceptions may be approved by chief medical and nursing officers for children younger than 2 to visit adult or pediatric patients.
- Adult patients in private rooms or in non-ICU settings may have one overnight visitor; pediatric patients may have two parents or guardians approved by the clinical team. No overnight visitors are permitted in ICU settings (end-of-life exceptions may be made by clinical team).
- For Emergency Department patients, up to two people may visit at a time. Visitation may be reduced based on patient condition and available space.
- For patients with COVID-19 who are undergoing aerosol generating procedures (AGPs), the local Infection Prevention team will determine if visits are appropriate and what safety precautions must be followed.
- Clinical teams may manage open visitation for situations involving end-of-life care.
These guidelines may vary by facility based on the local environment. Some areas, such as NICUs, may have additional restrictions.
Hospital Visitor Policy
Effective Monday, April 4, IU Health allows up to four visitors—including children ages 2 and up if accompanied by an adult—to visit, together, for most patients in IU Health facilities.
These guidelines take into account patient and family requests for emotional support and well-being, as well as the improving COVID-19 trends across Indiana.
Visitors must screen negative for COVID-19 and follow all masking and safety guidelines while on site. Find more details below.
Hospital visitor guidelines
- For most patients with or without COVID-19, up to four people (ages 2 and up) may visit at the same time. Patients in semi-private rooms may have up to two visitors at a time.
- Visiting hours are 8 am – 9 pm, though this may vary by facility. Visitors must follow all safety and infection prevention measures, including masking and other PPE guidance.
- Children ages 2 – 16 may visit if accompanied by an adult visitor. Children younger than 2 may visit adult patients for end-of-life situations only; exceptions may be approved by chief medical and nursing officers for children younger than 2 to visit adult or pediatric patients.
- Adult patients in private rooms or in non-ICU settings may have one overnight visitor; pediatric patients may have two parents or guardians approved by the clinical team. No overnight visitors are permitted in ICU settings (end-of-life exceptions may be made by clinical team).
- For Emergency Department patients, up to two people may visit at a time. Visitation may be reduced based on patient condition and available space.
- For patients with COVID-19 who are undergoing aerosol generating procedures (AGPs), the local Infection Prevention team will determine if visits are appropriate and what safety precautions must be followed.
- Clinical teams may manage open visitation for situations involving end-of-life care.
These guidelines may vary by facility based on the local environment. Some areas, such as NICUs, may have additional restrictions.
- Patients may bring up to two people (ages 2 and up) with them to an appointment (exceptions allowed when siblings accompany the parent and patient).
- All visitors must follow COVID-19 protocols while on site (screen negative, mask in designated areas if older than 2, practice hand hygiene and maintain social distance).
Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.
Outpatient Appointments
- Patients may bring up to two people (ages 2 and up) with them to an appointment (exceptions allowed when siblings accompany the parent and patient).
- All visitors must follow COVID-19 protocols while on site (screen negative, mask in designated areas if older than 2, practice hand hygiene and maintain social distance).
Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.
Universal Mask Mandate
Providers and patient-facing team members will wear masks while providing patient care at every IU Health facility. Patients and visitors will be required to follow IU Health masking policies.
Social distancing
We support social distancing guidelines by displaying six-foot distances and have redesigned spaces in our facilities wherever possible.
Limited waiting room time
We are working hard to significantly decrease the time you spend in waiting rooms.
Enhanced cleaning
We are enhancing our disinfecting procedures so that everything remains thoroughly clean throughout the day.
IU Health Safe Care Pledge
Universal Mask Mandate
Providers and patient-facing team members will wear masks while providing patient care at every IU Health facility. Patients and visitors will be required to follow IU Health masking policies.
Social distancing
We support social distancing guidelines by displaying six-foot distances and have redesigned spaces in our facilities wherever possible.
Limited waiting room time
We are working hard to significantly decrease the time you spend in waiting rooms.
Enhanced cleaning
We are enhancing our disinfecting procedures so that everything remains thoroughly clean throughout the day.
IU Health Safety Plan
IU Health takes the health and safety of our team members, patients and visitors very seriously. IU Health developed this COVID-19 Safety Plan as part of our efforts to reduce the potential for exposure to and spread of the coronavirus.
View the IU Health COVID-19 Safety Plan (PDF)Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.
Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.
Watch: Coping with Visitor Restrictions
Stay Connected Virtually
Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.
Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.
Watch: Coping with Visitor Restrictions