Appointments & Visitation

Learn about our COVID-19 hospital visitor policies and updates for your upcoming appointments and procedures

We are taking thoughtful, careful steps for everyone’s safety. Learn more about our hospital visitor policies and what to expect at your next appointment with IU Health.

Masks must be worn inside all IU Health facilities. We will provide a medical-grade mask upon your arrival, at no cost to you.

Mask Policy

Masks must be worn inside all IU Health facilities. We will provide a medical-grade mask upon your arrival, at no cost to you.

IU Health is updating its temporary visitor guidelines to support personal connections with loved ones while keeping patients, visitors and team members safe.

Effective Wednesday, June 2, 2021, IU Health will allow two designated adults (over age 18) to visit non-COVID-19 patients, together, in IU Health facilities. One of the designated adults may stay overnight. Visitors must follow guidelines for masks and social distancing

Hospital visitor guidelines - patients without COVID-19

For adult patients without COVID-19, two designated adult (18 and older) care partners may visit together during a 24-hour period. Visitation hours are not restricted. Only one care partner visiting adult patients may stay overnight.

  • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
  • Visitors must wear a hospital-provided mask at all times, including in the patient’s room.
    • Face masks may be removed while eating or drinking. Please put your face mask back on as soon as you are done.
    • If you are eating or drinking and someone enters the room, please put your face mask on immediately.
  • Visitors must wash hands or use hand sanitizer often, including upon entry and exit from the patient’s room.
  • Practice physical distancing, including in the patient’s room.
  • If a visitor needs to leave the hospital during their visit, they may not return on the same day.
  • Visitors should remain in the patient’s room, except to get food inside the hospital and then return to the room, or to exit for the day.
  • For pediatric patients, two parents or adult guardians may be present but only one may stay in the patient’s room overnight.

    Exceptions may be made in consultation with chief medical and nursing officers for situations involving end-of-life care, obstetric services including labor and delivery, and when the benefits of more inclusive visitation outweigh the risk. Visitors may be allowed to sleep overnight in an adult patient’s room when patient condition and room layout warrant, and when this type of exception is reviewed and approved by facility leadership.

      Hospital visitor guidelines - patients with COVID-19

      Most patients with COVID-19* may have one adult (18 and older) visitor per day under the following guidelines:

      • Pediatric patients with COVID-19 may have two parents/adult guardians designated as visitors during their stay. Both designated parents/guardians may visit together; only one may stay in the patient’s room overnight.
      • Adult COVID-19 patients may designate two close contacts as visitors for the duration of their stay.
      • One of the two designated visitors may visit per day for a maximum of 4 hours between the hours of 8 am and 9 pm.
      • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
      • When entering a patient unit, visitors must check-in at the nurse’s station before entering the patient’s room. An IU Health team member will assist you in putting on all required PPE (personal protective equipment).
      • Once in the patient’s room, visitors are not allowed in-and-out privileges; drinking, eating and using the restroom in the patient’s room are not allowed.
      • Before leaving the patient’s room, visitors should call a nurse or hospital team member to help with removing their PPE safely.

      *Patients undergoing aerosol-generating procedures (AGPS) may not have visitors unless prior approval is obtained.

      Hospital Visitor Policy

      IU Health is updating its temporary visitor guidelines to support personal connections with loved ones while keeping patients, visitors and team members safe.

      Effective Wednesday, June 2, 2021, IU Health will allow two designated adults (over age 18) to visit non-COVID-19 patients, together, in IU Health facilities. One of the designated adults may stay overnight. Visitors must follow guidelines for masks and social distancing

      Hospital visitor guidelines - patients without COVID-19

      For adult patients without COVID-19, two designated adult (18 and older) care partners may visit together during a 24-hour period. Visitation hours are not restricted. Only one care partner visiting adult patients may stay overnight.

      • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
      • Visitors must wear a hospital-provided mask at all times, including in the patient’s room.
        • Face masks may be removed while eating or drinking. Please put your face mask back on as soon as you are done.
        • If you are eating or drinking and someone enters the room, please put your face mask on immediately.
      • Visitors must wash hands or use hand sanitizer often, including upon entry and exit from the patient’s room.
      • Practice physical distancing, including in the patient’s room.
      • If a visitor needs to leave the hospital during their visit, they may not return on the same day.
      • Visitors should remain in the patient’s room, except to get food inside the hospital and then return to the room, or to exit for the day.
      • For pediatric patients, two parents or adult guardians may be present but only one may stay in the patient’s room overnight.

        Exceptions may be made in consultation with chief medical and nursing officers for situations involving end-of-life care, obstetric services including labor and delivery, and when the benefits of more inclusive visitation outweigh the risk. Visitors may be allowed to sleep overnight in an adult patient’s room when patient condition and room layout warrant, and when this type of exception is reviewed and approved by facility leadership.

          Hospital visitor guidelines - patients with COVID-19

          Most patients with COVID-19* may have one adult (18 and older) visitor per day under the following guidelines:

          • Pediatric patients with COVID-19 may have two parents/adult guardians designated as visitors during their stay. Both designated parents/guardians may visit together; only one may stay in the patient’s room overnight.
          • Adult COVID-19 patients may designate two close contacts as visitors for the duration of their stay.
          • One of the two designated visitors may visit per day for a maximum of 4 hours between the hours of 8 am and 9 pm.
          • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
          • When entering a patient unit, visitors must check-in at the nurse’s station before entering the patient’s room. An IU Health team member will assist you in putting on all required PPE (personal protective equipment).
          • Once in the patient’s room, visitors are not allowed in-and-out privileges; drinking, eating and using the restroom in the patient’s room are not allowed.
          • Before leaving the patient’s room, visitors should call a nurse or hospital team member to help with removing their PPE safely.

          *Patients undergoing aerosol-generating procedures (AGPS) may not have visitors unless prior approval is obtained.

          We are taking careful steps to protect you and our team. If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.

          • Patients, adult and pediatric, may bring up to two adult (18 and older) companions/parents/guardians to an appointment.
          • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
          • If the adult companion/parent/guardian of a minor child does not pass the screening, the appointment will be rescheduled.

          Here is what you can expect at your in-office appointment for your safety:

          • All office staff and providers will be wearing a mask.
          • All patients and visitors age 2 and older will be required to wear a mask, which we will provide.
          • We follow strict procedures for cleaning surfaces between each patient visit.
          • We have spaced out waiting areas to enable social distancing and set up new ways to limit your time spent in waiting areas.

          If you are experiencing symptoms of COVID-19:

          Learn more about the steps we’re taking to keep you safe. Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.

          Rest assured v1

          Outpatient Appointments

          We are taking careful steps to protect you and our team. If we do not contact you to reschedule, please plan to arrive for your appointment at your scheduled time.

          • Patients, adult and pediatric, may bring up to two adult (18 and older) companions/parents/guardians to an appointment.
          • Visitors must screen negative for COVID-19 and follow all COVID-19 protocols while on site.
          • If the adult companion/parent/guardian of a minor child does not pass the screening, the appointment will be rescheduled.

          Here is what you can expect at your in-office appointment for your safety:

          • All office staff and providers will be wearing a mask.
          • All patients and visitors age 2 and older will be required to wear a mask, which we will provide.
          • We follow strict procedures for cleaning surfaces between each patient visit.
          • We have spaced out waiting areas to enable social distancing and set up new ways to limit your time spent in waiting areas.

          If you are experiencing symptoms of COVID-19:

          Learn more about the steps we’re taking to keep you safe. Besides in-person visits, we continue to offer Virtual Visits based on your needs. If you have questions or would like to confirm your appointment, please call your provider’s office.

          Rest assured v1

          Elective Procedures

          IU Health has resumed some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.

          As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.

          Rest assured that our team will address any concerns you may have regarding your surgery prior to scheduling. If you have questions, or your condition changes, please contact your physician’s office.

          Upcoming Procedures

          Elective Procedures

          IU Health has resumed some elective surgeries for our patients. If you had an elective surgery canceled in the last few months and your physician has decided you may now safely have the surgery, you will be contacted by your physician’s office to reschedule.

          As you may understand, there are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and know that we will be calling soon. Some patients will need to be tested for COVID-19 prior to the procedure for their safety and the safety of the care team.

          Rest assured that our team will address any concerns you may have regarding your surgery prior to scheduling. If you have questions, or your condition changes, please contact your physician’s office.

          Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.

          Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.

          Watch: Coping with Visitor Restrictions

            Stay Connected Virtually

            Staying connected with loved ones while you receive care is vital to your health and well-being. Phones, tablets, and computers offer free and easy ways to communicate with your friends and family through video, voice, or text.

            Patients are welcome to use personal devices. Patients who do not have access to personal devices can use in-room telephones or ask their care providers about the availability of IU Health loaner iPads. Learn more about resources available to you so you can stay connected to your loved ones.

            Watch: Coping with Visitor Restrictions

              Virtual Visitation Resources

              Stay Connected with Virtual Visitation

              How to Connect with a Patient or Family Member

              Learn how to use IU Health Wi-Fi in the hospital. Find steps to use common apps such as FaceTime, Zoom and Skype.

              View Instructions (PDF)