IU Health facility entrance with covered drop-off drive outside a brick medical building.

Hospital

IU Health Jay Hospital

4.7 out of 5 stars (5,597 ratings)
500 West Votaw St.
Portland, IN 47371

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Hours

IU Health Jay Hospital has been serving the residents of Jay County for more than 100 years. IU Health Jay provides a full range of healthcare services. 

The 18 private patient rooms offer plenty of natural light to enhance comfort and healing. At IU Health Jay, patients and their loved ones can experience superior care in a familiar community atmosphere.

We provide a wide range of services you need, close to home, including:

Our Services

We provide a wide range of services you need, close to home, including:

Your Visit

Patient and visitor parking for the hospital and Medical Pavilion (building located west of hospital) is available in the front (south) parking lot. Those transporting patients may bring them to the patient entrances in the circle drive before parking.

IU Health Jay offers numerous amenities, including:

Wifi

Free, wireless Internet for patients and guests.

Interpreters and translation services

Interpreters and translation services are available free of charge to non-English-speaking and deaf or hard-of-hearing patients and family members. Braille is included on essential hospital signage. Patients using a Telecommunication Device for the Deaf (TDD)/Teletype (TTY) (a device available for deaf or hard-of-hearing patients) who wish to speak to someone with a standard telephone may call Relay Indiana at 800.743.3333. Interpreting services are available 24 hours a day including video, over-the phone, written and in-person services. Please tell a member of your care team if you or a family member need language interpretation services.

    Chaplain services

    Chaplain services are provided on a volunteer basis by the Jay County Chaplain Association.

    Contact a member of Nursing Services or the patient advocate to check availability. The hospital Chapel, located on the ground floor adjacent to the Gift Shop, is available for personal use at all times. Upon request, you may make arrangements for an alternative "quiet area."

    Smoke-free facility

    For the safety and comfort of all team members, patients and visitors of IU Health Jay, all hospital-owned buildings and grounds are smoke-free.

    Gift Shop

    Trinkets and Treasures Gift Shop is located on the ground floor near the main entrance.

    Hours: Monday – Friday: 9 am – 4 pm

    Deliveries and flowers

    Mail and flowers addressed to the patient will be delivered directly to their room. Mailing address is:

    IU Health Jay
    500 W. Votaw St.
    Portland, IN 47371

    No room number is needed. After patient is released from the hospital, mail is forwarded to the home address on file.

    Deliveries for “no information” patients: Some patients choose to keep their stay in our hospital private. If the patient has asked us not to tell anyone they are a patient by registering as a “no information” patient, our team members cannot say that you are a patient at the hospital.

    The cafeteria is located on the ground level. We offer daily hot meal selections, fruit and salad bar, and deli sandwiches. Cash not accepted at the cafeteria; please pay by card. A parent or primary caregiver staying with a hospitalized child may request a meal tray to be delivered to the patient’s room. This meal is available at no charge.

    • Cafeteria hours: 7 am – 7:30 pm
    • Breakfast served: 7 am – 9 am
    • Lunch served: 11:30 am – 1 pm
    • Dinner served: 5:30 pm – 6:15 pm (grab-n-go only)

    Snack and cold drink vending machines are located on the second floor outside of the elevators.

    Patient Support Services

    Healthy Beginnings

    The Healthy Beginnings program was created to improve the health and safety of moms and babies. We understand that navigating healthcare, community resources, and social service programs can be difficult. We are here to listen to you without judgment. We want to make it easier for you and we can help you!

    We can assist you by:

    • Answer prenatal and postnatal questions.
    • Navigate doctor’s appointments with you.
    • Connect you to community resources.
    • Schedule childbirth classes.
    • Acquire a breast pump through your insurance company.
    • Help get a car seat that is fitted to your vehicle.
    • Educate you on what to expect when it is time to have your baby and how to safely care for your baby.
    • Customize your care to make sure that what matters the most to you is a key focus of your care team.

    Rehab to Home

    The IU Health Jay Swing Bed Program is designed to provide care to patients who are in transition from their recovery after illness, injury, or surgery. Our goal is to help patients heal and build the strength they need to regain the ability to do daily activities and return home safely. Our program offers rehabilitation and skilled nursing services designed to maximize recovery following an acute hospital stay and allows patients to do this close to home.

    Watch: Learn more about the Rehab to Home, Swing Bed program

    Services available while in Swing Bed Program

    • Physical, speech and occupational therapy - Patients will receive therapy at least five days per week and may receive therapy more than once per day depending on their needs
    • IU Health physician available 24/7
    • Ancillary Services (i.e. lab, imaging, respiratory therapy)
    • Case Management/Social Services
    • Discharge planning
    • Nutritional counseling
    • Pharmacy
    • Skilled nursing services such as wound care and IV therapy
    • Spiritual services (i.e. chaplain)

    Insurance Coverage

    We accept many health insurance plans, including Medicare. The case manager will verify the details of your plan and discuss coverage with you prior to admission.

    Ostomy Education and Support

    Ostomy education helps patients, and their families feel more prepared for ostomy surgery and aftercare.

    We provide education for patients with:

    • Colostomies
    • Conventional and continent ileostomies
    • Conventional and continent urostomies
    • Fistula

    Pre-operative counseling and education before surgery

    • Brief discussion of anatomy and physiology of the GI tract
    • Their procedure
    • Stoma marking
    • Lifestyle adjustment
    • Psychological preparation
    • Pouch changing/emptying
    • Product for home practice

    Lifetime support after hospitalization and beyond

    • Follow-up at outpatient one to two weeks
    • One month
    • Three months
    • Six months
    • Annually
    • Follow-up if leaking or skin issues
    • Support groups

    Benefits

    Ostomy education has been shown to provide benefits to the patient as well as the healthcare system.

    Wearing a pouch (ostomy collecting device) is one of the biggest changes your patient will face after surgery. It takes some getting used to, but it is not as difficult as they might imagine. With the help of an ostomy nurse and some practice, they will regain control over their lives with confidence and will be able to return to most activities.

    Timely patient education facilitates discharge planning and reduces patient anxiety. Education around independent ostomy care and acceptance increases patient quality of life. Reduction in readmissions when ostomy nurses are involved in education and care pre- and post-surgery for ostomy patients in 2019 was estimated at 24%.

    We welcome inquiries and referrals. How to make a referral:

    • Physicians and providers are welcome to fax an order to 317.222.2447
    • Or call the IU Health Jay Ostomy Nurse at 260.766.2505

    Hours of operation
    Monday – Friday *by appointment

    IU Health Jay Ostomy
    500 W Votaw St
    Portland, IN 47371
    T 260.766.2505
    F 317.222.2447

    Jay Ostomy Support Group

    The IU Health Jay Ostomy Support Group provides support and education about the latest products, as well as information about ostomy, urostomy and intestinal diversions.

    Where:     IU Health Jay Conference Room B
    When:     3rd Thursday of the month, 6 pm
    For more information, call 260.766.2505.

    Download our facility map for IU Health Jay Hospital to help you locate the main entrances, emergency entrances, guest services desk and other available amenities.

    Download Hospital Map (PDF)

    Medical Services

    Behavioral Health

    We provide a full spectrum of care, including counseling, for addictions, anxiety, mood disorders, trauma, eating disorders, and other mental health conditions.

    View More Services